Twilio, a leading customer engagement platform, reported a revenue increase to $1.13 billion in Q3 2024 from $1.03 billion in Q3 2023, while reducing net loss significantly to $9.7 million from $141.7 million in the same periods. The company's Communications and Segment business units contributed to this performance, with Communications revenue growing by 10% year-over-year. Twilio's business development has been marked by the introduction of CustomerAI, an AI layer designed to enhance consumer experiences through personalized interactions. Looking ahead, Twilio plans to drive product innovation, leverage AI, expand internationally, and optimize business processes to achieve profitable growth. The company is also transitioning part of Segment's architecture to a new infrastructure provider to improve operational efficiency and scale AI-driven products, expected to be completed by the end of 2024. Despite a challenging macroeconomic environment, Twilio remains focused on maintaining and growing its customer base, as evidenced by a 10% year-over-year revenue growth rate and a Dollar-Based Net Expansion Rate of 105% for Q3 2024.

Twilio, a leading customer engagement platform, reported a revenue increase to $1.13 billion in Q3 2024 from $1.03 billion in Q3 2023, while reducing net loss significantly to $9.7 million from $141.7 million in the same periods. The company's Communications and Segment business units contributed to this performance, with Communications revenue growing by 10% year-over-year. Twilio's business development has been marked by the introduction of CustomerAI, an AI layer designed to enhance consumer experiences through personalized interactions. Looking ahead, Twilio plans to drive product innovation, leverage AI, expand internationally, and optimize business processes to achieve profitable growth. The company is also transitioning part of Segment's architecture to a new infrastructure provider to improve operational efficiency and scale AI-driven products, expected to be completed by the end of 2024. Despite a challenging macroeconomic environment, Twilio remains focused on maintaining and growing its customer base, as evidenced by a 10% year-over-year revenue growth rate and a Dollar-Based Net Expansion Rate of 105% for Q3 2024.