EX-99.1 2 ex991q32024.htm EX-99.1 Document

第99.1展示文本
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trupanion報告2024年第三季度業績
2024年10月30日,華盛頓州西雅圖——醫療保險領域領先提供商Trupanion, Inc.(納斯達克股票代碼:TRUP)今日宣佈截至2024年9月30日的第三季度財務業績。

「第三季度對公司來說是一個非常強勁的財務季度,將持續增長的營業收入與訂閱性自由現金流增長66%相結合。」 trupanion的首席執行官兼總裁瑪吉·圖思說:「該表現的拉動因素是將獸醫保健費用與會員定價保持一致,從而實現我們的目標價值主張達到71%。今天,trupanion正在解決的問題比以往任何時候都要嚴重,過去12個月已經創造了$3000萬的自由現金流,我們已經做好了在這個全球市場未充分滲透的市場中觸達更多寵物的準備。」
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2024年第三季度財務和業務亮點
總營業收入爲32750萬美元,較2023年第三季度增長15%。
2024年9月30日,總註冊寵物數量(包括我們其他業務領域的寵物)爲1,688,903,較2023年9月30日減少1%。
訂閱業務營業收入爲21900萬美元,比2023年第三季度增長20%。
2024年9月30日,訂閱寵物數量爲1,032,042只,比2023年9月30日增長了6%。
淨利潤爲140萬美元,每股基本和攤薄盈利爲0.03美元,相比之下,2023年第三季度虧損了4億美元,每股基本和攤薄虧損爲0.10美元。
調整後的EBITDA爲1450萬美元,而2023年第三季度調整後的EBITDA爲610萬美元。
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2024年第三季度經營現金流爲1530萬美元,自由現金流爲1340萬美元。相比之下,2023年第三季度經營現金流爲1140萬美元,自由現金流爲700萬美元。

2024年前三季度財務和業務亮點
總營業收入爲94840萬美元,與2023年前九個月相比增長了17%。
訂閱業務營業收入爲62870萬美元,比2023年前九個月增長了21%。
淨虧損爲1100萬美元,每股基本和攤薄後爲0.27美元,與2023年前九個月淨虧損爲4250萬美元,每股基本和攤薄後爲1.03美元相比。
調整後的EBITDA爲2670萬美元,相比2023年前九個月的調整後的EBITDA爲(2.1)百萬美元。
2024年前九個月的經營現金流爲2,460萬美元,自由現金流爲1,670萬美元。相比之下,2023年前九個月的經營現金流爲110萬美元,自由現金流爲(13.2)百萬美元。
2024年9月30日,公司現金及短期投資總額達到29310萬元,其中包括在保險實體之外持有的3640萬元,還有額外的1500萬元可在其信貸設施下使用。
公司在其保險子公司保留了27460萬的資本盈餘。 這比估計的基於風險資本要求的13470萬多13990萬。

電話會議
trupanion的管理層將於今天舉行電話會議,審查2024年第三季度業績。 電話會議預定於太平洋時間下午1:30之後/東部時間下午4:30開始。 可通過trupanion網站的投資者關係部分訪問現場網絡廣播。 https://investors.trupanion.com/ 會議結束後,將在網上存檔3個月。 參與者可通過撥打1-877-300-8521(美國)或1-412-317-6026(國際)訪問電話會議。 會議結束後,還可以通過撥打1-844-512-2921(美國)或1-412-317-6671(國際)並輸入回放密碼10192561來收聽電話重播。

關於Trupanion
Trupanion 是美國、加拿大、歐洲大陸、澳洲和波多黎各寵物醫療保險領域的領導者,擁有超過 1,000,000 只寵物參保。20 多年來,Trupanion 爲寵物主人提供了心靈撫慰,讓他們能夠專注於寵物的康復,而不是財務壓力。Trupanion 致力於爲寵物主人提供最高價值的寵物醫療保險,在其寵物的一生內實現無限支付。憑藉其專利技術,Trupanion 是北美唯一能夠在結賬時秒速直接支付獸醫的供應商。Trupanion 在納斯達克上市,股票代碼爲「TRUP」。該公司成立於 2000 年,總部位於美國華盛頓州西雅圖。美國地區由其全資保險實體美國寵物保險公司發行保單,加拿大地區由 Accelerant 加拿大保險公司發行。Trupanion 澳洲是 Trupanion 與 Hollard 保險公司之間的合作伙伴關係。保單由 Trupanion Managers USA,Inc。銷售和管理(加州執照號 0G22803,NPN 9588590)。欲了解更多信息,請訪問 trupanion.com。

前瞻性聲明
本新聞稿包含根據1933年證券法第27A條和1934年證券交易法第21E條釋義的前瞻性聲明,涉及trupanion的期望、計劃、前景和財務業績,包括但不限於其對繼續增長註冊和營業收入的期望,以及執行其業務計劃的能力。這些前瞻性聲明基於trupanion管理層截至本新聞發佈日期的當前期望和信念,並受特定風險和不確定性的影響,可能導致實際結果與前瞻性聲明中描述的有所不同。本新聞稿中的所有前瞻性聲明均基於trupanion截至此日期可獲得的信息,並trupanion無義務更新這些前瞻性聲明。

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特別是,在下列因素等因素中,可能導致結果與這些前瞻性聲明所表達或暗示的結果有實質差異:在未來時期獲得或保持盈利能力和/或適當的現金流水平的能力;保持增長會員基礎和營業收入的能力;確定適當會員獲取支出時使用的假設的準確性;索賠的嚴重程度和頻率;保持高續約率的能力;定價醫療計劃訂閱時使用的假設的準確性以及準確估計新產品或優惠對索賠頻率的影響的能力;實際索賠費用超出估計;對制定價格修改的能力的監管以及對實際或預估索賠費用變化做出響應的決定的其他約束或推遲決定;我們領地夥伴模式以及領地夥伴,獸醫和其他第三方推薦醫療計劃訂閱給潛在會員的有效性和法定或監管的合規性;保留現有領地夥伴並增加領地夥伴和活躍醫院的數量;由我們及引薦我們會員的人遵守適用於我們業務的法律和法規,包括寵物醫療計劃的銷售;保持數據安全性的能力;加拿大貨幣兌換率波動;保護我們的專有和會員信息的能力;維護我們的文化和團隊的能力;保持所需的基於風險資本的能力;我們實施和維持有效控制,包括糾正財務報告內部控制中的實質缺陷的能力;保護和執行 trupanion 的知識產權的能力;成功實施與Aflac的聯盟的能力;繼續與第三方的關鍵合同關係;第三方索賠,包括訴訟和監管行動;認識到從對Trupanion 科技平台和網站的新解決方案和增強投資中獲益的能力;我們保留關鍵人員的能力;以及 trupanion 董事會根據公司未來業績或其他方面進行的討論和決定。

For a detailed discussion of these and other cautionary statements, please refer to the risk factors discussed in filings with the Securities and Exchange Commission (SEC), including but not limited to, Trupanion’s Annual Report on Form 10-K for the year ended December 31, 2023 and any subsequently filed reports on Forms 10-Q, 10-K and 8-K. All documents are available through the SEC’s Electronic Data Gathering Analysis and Retrieval system at https://www.sec.gov or the Investor Relations section of Trupanion’s website at https://investors.trupanion.com.

Non-GAAP Financial Measures
Trupanion’s stated results may include certain non-GAAP financial measures. These non-GAAP financial measures may not provide information that is directly comparable to that provided by other companies in its industry as other companies in its industry may calculate or use non-GAAP financial measures differently. In addition, there are limitations in using non-GAAP financial measures because the non-GAAP financial measures are not prepared in accordance with GAAP, may be different from non-GAAP financial measures used by other companies and exclude expenses that may have a material impact on Trupanion’s reported financial results. The presentation and utilization of non-GAAP financial measures is not meant to be considered in isolation or as a substitute for the directly comparable financial measures prepared in accordance with GAAP. Trupanion urges its investors to review the reconciliation of its non-GAAP financial measures to the most directly comparable GAAP financial measures in its consolidated financial statements, and not to rely on any single financial or operating measure to evaluate its business. These reconciliations are included below and on Trupanion’s Investor Relations website.

Because of varying available valuation methodologies, subjective assumptions and the variety of equity instruments that can impact a company’s non-cash expenses, Trupanion believes that providing various non-GAAP financial measures that exclude stock-based compensation expense and depreciation and amortization expense allows for more meaningful comparisons between its operating results from period to period. Trupanion offsets new pet acquisition expense with sign-up fee revenue in the calculation of net acquisition cost because it collects sign-up fee revenue from new members at the time of enrollment and considers it to be an offset to a portion of Trupanion’s new pet acquisition expense. Trupanion believes this allows it to calculate and present financial measures in a consistent manner across periods. Trupanion’s management believes that the non-GAAP financial measures and the related financial measures derived from them are important tools for financial and operational decision-making and for evaluating operating results over different periods of time.




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Trupanion, Inc.
Condensed Consolidated Statements of Operations
(in thousands, except share data)
Three Months Ended September 30,Nine Months Ended September 30,
2024202320242023
(unaudited)
Revenue:
Subscription business$218,986 $182,906 $628,738 $521,369 
Other business108,470 102,947 319,639 291,379 
Total revenue327,456 285,853 948,377 812,748 
Cost of revenue:
Subscription business(1)
177,365 157,444 525,237 455,055 
Other business100,712 93,176 297,265 266,741 
   Total cost of revenue(2)
278,077 250,620 822,502 721,796 
Operating expenses:
Technology and development(1)
7,933 5,302 23,083 15,434 
General and administrative(1)
16,977 12,664 46,903 46,817 
New pet acquisition expense(1)
18,308 17,772 53,025 60,183 
Depreciation and amortization4,381 2,990 12,542 9,445 
Total operating expenses47,599 38,728 135,553 131,879 
Gain (loss) from investment in joint venture(34)(184)(140)
Operating income (loss)1,746 (3,491)(9,862)(41,067)
Interest expense3,820 3,053 11,071 8,380 
Other income, net(3,538)(2,465)(9,601)(6,445)
Income (loss) before income taxes1,464 (4,079)(11,332)(43,002)
Income tax expense (benefit)39 (43)(43)(472)
Net income (loss)$1,425 $(4,036)$(11,289)$(42,530)
Net income (loss) per share:
Basic $0.03 $(0.10)$(0.27)$(1.03)
Diluted$0.03 $(0.10)$(0.27)$(1.03)
Weighted average shares of common stock outstanding:
Basic 42,233,903 41,536,575 42,076,998 41,344,195 
Diluted42,822,505 41,536,575 42,076,998 41,344,195 
(1)Includes stock-based compensation expense as follows:
Three Months Ended September 30,Nine Months Ended September 30,
2024202320242023
Cost of revenue$1,401 $1,176 $4,186 $3,801 
Technology and development1,259 650 3,774 1,985 
General and administrative4,125 3,281 11,435 14,448 
New pet acquisition expense1,555 1,785 5,743 5,626 
Total stock-based compensation expense$8,340 $6,892 $25,138 $25,860 
(2)The breakout of cost of revenue between veterinary invoice expense and other cost of revenue is as follows:
Three Months Ended September 30,Nine Months Ended September 30,
2024202320242023
Veterinary invoice expense$238,814 $212,441 $703,485 $613,316 
Other cost of revenue39,263 38,179 119,017 108,480 
     Total cost of revenue$278,077 $250,620 $822,502 $721,796 

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Trupanion, Inc.
Condensed Consolidated Balance Sheets
(in thousands, except share data)
September 30, 2024December 31, 2023
(unaudited)
Assets
Current assets:
Cash and cash equivalents$137,477 $147,501 
Short-term investments155,580 129,667 
Accounts and other receivables, net of allowance for doubtful accounts of $1,015 at September 30, 2024 and $1,085 at December 31, 2023289,823 267,899 
Prepaid expenses and other assets16,692 17,022 
Total current assets599,572 562,089 
Restricted cash23,394 22,963 
Long-term investments14,215 12,866 
Property, equipment and internal-use software, net102,862 103,650 
Intangible assets, net14,888 18,745 
Other long-term assets16,004 18,922 
Goodwill45,183 43,713 
Total assets$816,118 $782,948 
Liabilities and stockholders’ equity
Current liabilities:
Accounts payable$10,136 $10,505 
Accrued liabilities and other current liabilities33,461 34,052 
Reserve for veterinary invoices56,668 63,238 
Deferred revenue260,238 235,329 
Long-term debt - current portion1,350 1,350 
Total current liabilities361,853 344,474 
Long-term debt127,548 127,580 
Deferred tax liabilities2,166 2,685 
Other liabilities4,376 4,487 
Total liabilities495,943 479,226 
Stockholders’ equity:
Common stock: $0.00001 par value per share, 100,000,000 shares authorized; 43,368,881 and 42,340,695 issued and outstanding at September 30, 2024; 42,887,052 and 41,858,866 shares issued and outstanding at December 31, 2023— — 
Preferred stock: $0.00001 par value per share, 10,000,000 shares authorized; no shares issued and outstanding— — 
Additional paid-in capital561,010 536,108 
Accumulated other comprehensive income (loss)3,243 403 
Accumulated deficit(227,544)(216,255)
Treasury stock, at cost: 1,028,186 shares at September 30, 2024 and December 31, 2023(16,534)(16,534)
Total stockholders’ equity 320,175 303,722 
Total liabilities and stockholders’ equity$816,118 $782,948 

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Trupanion, Inc.
Condensed Consolidated Statements of Cash Flows
(in thousands)
Three Months Ended September 30,Nine Months Ended September 30,
2024202320242023
(unaudited)
Operating activities
Net income (loss)$1,425 $(4,036)$(11,289)$(42,530)
Adjustments to reconcile net loss to cash provided by (used in) operating activities:
Depreciation and amortization4,381 2,990 12,542 9,445 
Stock-based compensation expense8,341 6,892 25,138 25,860 
Other, net(136)(549)(453)(1,134)
Changes in operating assets and liabilities:
Accounts and other receivables(3,794)(12,409)(22,020)(45,593)
Prepaid expenses and other assets101 452 2,398 (2,761)
Accounts payable, accrued liabilities, and other liabilities1,377 2,632 (350)(3,832)
Reserve for veterinary invoices(3,934)5,258 (6,469)17,697 
Deferred revenue7,535 10,168 25,088 43,979 
Net cash provided by (used in) operating activities15,296 11,398 24,585 1,131 
Investing activities
Purchases of investment securities(26,125)(29,458)(107,375)(109,389)
Maturities and sales of investment securities26,089 29,713 81,767 147,365 
Purchases of property, equipment, and internal-use software(1,914)(4,391)(7,858)(14,310)
Other490 837 1,552 1,420 
Net cash provided by (used in) investing activities(1,460)(3,299)(31,914)25,086 
Financing activities
Proceeds from debt financing, net of financing fees— 24,972 — 60,102 
Proceeds from exercise of stock options258 628 729 1,281 
Shares withheld to satisfy tax withholding(802)(272)(1,390)(1,296)
Repayments of debt financing(338)(338)(1,013)(1,380)
Other financing(157)(150)(609)(150)
Net cash provided by (used in) financing activities(1,039)24,840 (2,283)58,557 
Effect of foreign exchange rate changes on cash, cash equivalents, and restricted cash, net481 (906)19 (830)
Net change in cash, cash equivalents, and restricted cash13,278 32,033 (9,593)83,944 
Cash, cash equivalents, and restricted cash at beginning of period147,593 136,548 170,464 84,637 
Cash, cash equivalents, and restricted cash at end of period$160,871 $168,581 $160,871 $168,581 

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The following tables set forth our key operating metrics.
Nine Months Ended September 30,
20242023
Total Business:
Total pets enrolled (at period end)1,688,903 1,712,177 
Subscription Business:
Total subscription pets enrolled (at period end)1,032,042 969,322 
Monthly average revenue per pet$71.94 $64.63 
Lifetime value of a pet, including fixed expenses$493 $428 
Average pet acquisition cost (PAC)$227 $232 
Average monthly retention98.29 %98.55 %
Three Months Ended
Sep. 30, 2024Jun. 30, 2024Mar. 31, 2024Dec. 31, 2023Sep. 30, 2023Jun. 30, 2023Mar. 31, 2023Dec. 31, 2022
Total Business:
Total pets enrolled (at period end)1,688,903 1,699,643 1,708,017 1,714,473 1,712,177 1,679,659 1,616,865 1,537,573 
Subscription Business:
Total subscription pets enrolled (at period end)1,032,042 1,020,934 1,006,168 991,426 969,322 943,958 906,369 869,862 
Monthly average revenue per pet$74.27 $71.72 $69.79 $67.07 $65.82 $64.41 $63.58 $63.11 
Lifetime value of a pet, including fixed expenses$493 $450 $428 $419 $428 $470 $541 $641 
Average pet acquisition cost (PAC)$243 $231 $207 $217 $212 $236 $247 $283 
Average monthly retention98.29 %98.34 %98.41 %98.49 %98.55 %98.61 %98.65 %98.69 %

The following table reflects the reconciliation of cash provided by operating activities to free cash flow (in thousands):
Three Months Ended September 30,Nine Months Ended September 30,
2024202320242023
Net cash provided by operating activities$15,296 $11,398 $24,585 $1,131 
Purchases of property, equipment, and internal-use software(1,914)(4,391)(7,858)(14,310)
Free cash flow$13,382 $7,007 $16,727 $(13,179)
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The following table reflects the reconciliation between GAAP and non-GAAP measures (in thousands except percentages):
Three Months Ended September 30,Nine Months Ended September 30,
2024202320242023
Veterinary invoice expense$238,814 $212,441 $703,485 $613,316 
Less:
Stock-based compensation expense(1)
(830)(870)(2,535)(2,565)
Other business cost of paying veterinary invoices(4)
(82,507)(72,694)(239,342)(210,286)
Subscription cost of paying veterinary invoices (non-GAAP)$155,477 $138,877 $461,608 $400,465 
% of subscription revenue71.0 %75.9 %73.4 %76.8 %
Other cost of revenue$39,263 $38,179 $119,017 $108,480 
Less:
Stock-based compensation expense(1)
(536)(282)(1,479)(1,158)
Other business variable expenses(4)
(18,126)(20,482)(57,713)(56,455)
Subscription variable expenses (non-GAAP)$20,601 $17,415 $59,825 $50,867 
% of subscription revenue9.4 %9.5 %9.5 %9.8 %
Technology and development expense$7,933 $5,302 $23,083 $15,434 
General and administrative expense16,977 12,664 46,903 46,817 
Less:
Stock-based compensation expense(1)
(5,258)(3,754)(14,465)(16,072)
Non-recurring transaction or restructuring expenses(2)
— (8)— (4,175)
Development expenses(3)
(1,474)(1,594)(4,307)(3,417)
Fixed expenses (non-GAAP)$18,178 $12,610 $51,214 $38,587 
% of total revenue5.6 %4.4 %5.4 %4.7 %
New pet acquisition expense$18,308 $17,772 $53,025 $60,183 
Less:
Stock-based compensation expense(1)
(1,503)(1,679)(5,426)(5,433)
Other business pet acquisition expense(4)
(8)(10)(31)(123)
Subscription acquisition cost (non-GAAP)$16,797 $16,083 $47,568 $54,627 
% of subscription revenue7.7 %8.8 %7.6 %10.5 %
(1) Trupanion employees may elect to take restricted stock units in lieu of cash payment for their bonuses. We account for such expense as stock-based compensation according to GAAP, but we do not include it in any non-GAAP adjustments. Stock-based compensation associated with bonuses was approximately $0.2 million and $1.3 million for the three and nine months ended September 30, 2024, respectively.
(2) Consists of business acquisition transaction expenses, severance and legal costs due to certain executive departures, and a $3.8 million non-recurring settlement of accounts receivable in the first quarter of 2023 related to uncollected premiums in connection with the transition of underwriting a third-party business to other insurers.
(3) Consists of costs related to product exploration and development that are pre-revenue and historically have been insignificant.
(4) Excludes the portion of stock-based compensation expense attributable to the other business segment.
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The following table reflects the reconciliation of GAAP measures to non-GAAP measures (in thousands, except percentages):
Three Months Ended September 30,Nine Months Ended September 30,
2024202320242023
Operating income (loss)$1,746 $(3,491)$(9,862)$(41,067)
Non-GAAP expense adjustments
Acquisition cost16,805 16,093 47,599 54,750 
Stock-based compensation expense(1)
8,127 6,585 23,905 25,228 
Development expenses(3)
1,474 1,594 4,307 3,417 
Depreciation and amortization4,381 2,990 12,542 9,445 
Non-recurring transaction or restructuring expenses(2)
  4,175 
Gain (loss) from investment in joint venture(34)(184)(140)
Total adjusted operating income (non-GAAP)$32,567 $23,775 $78,675 $56,088 
Subscription Business:
Subscription operating income (loss)$3,824 $(5,709)$(4,109)$(37,294)
Non-GAAP expense adjustments
Acquisition cost16,797 16,083 47,568 54,627 
Stock-based compensation expense(1)
6,215 4,996 18,723 19,229 
Development expenses(3)
986 1,257 2,855 2,439 
Depreciation and amortization2,929 1,913 8,315 6,060 
Non-recurring transaction or restructuring expenses(2)
— — 223 
Subscription adjusted operating income (non-GAAP)$30,751 $18,545 $73,352 $45,284 
Other Business:
Other business operating income (loss)$(2,044)$2,214 $(5,569)$(3,633)
Non-GAAP expense adjustments
Acquisition cost10 31 123 
Stock-based compensation expense(1)
1,912 1,589 5,182 5,999 
Development expenses(3)
488 337 1,452 978 
Depreciation and amortization1,452 1,077 4,227 3,385 
Non-recurring transaction or restructuring expenses(2)
— — 3,952 
Other business adjusted operating income (non-GAAP)$1,816 $5,230 $5,323 $10,804 
(1) Trupanion employees may elect to take restricted stock units in lieu of cash payment for their bonuses. We account for such expense as stock-based compensation in accordance with GAAP, but we do not include it in any non-GAAP adjustments. Stock-based compensation associated with bonuses was approximately $0.2 million and $1.3 million for the three and nine months ended September 30, 2024, respectively.
(2) Consists of business acquisition transaction expenses, severance and legal costs due to certain executive departures, and a $3.8 million non-recurring settlement of accounts receivable in the first quarter of 2023 related to uncollected premiums in connection with the transition of underwriting a third-party business to other insurers.
(3) Consists of costs related to product exploration and development that are pre-revenue and historically have been insignificant.



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The following table reflects the reconciliation of GAAP measures to non-GAAP measures (in thousands, except percentages):
Three Months Ended September 30,Nine Months Ended September 30,
2024202320242023
Subscription revenue$218,986 $182,906 $628,738 $521,369 
Subscription cost of paying veterinary invoices155,477 138,877 461,608 400,465 
Subscription variable expenses20,601 17,415 59,825 50,867 
Subscription fixed expenses*12,157 8,069 33,953 24,753 
Subscription adjusted operating income (non-GAAP)$30,751 $18,545 $73,352 $45,284 
Other business revenue108,470 102,947 $319,639 $291,379 
Other business cost of paying veterinary invoices82,507 72,694 239,342 210,286 
Other business variable expenses18,126 20,482 57,713 56,455 
Other business fixed expenses*6,021 4,541 17,261 13,834 
     Other business adjusted operating income (non-GAAP)$1,816 $5,230 $5,323 $10,804 
Revenue327,456 285,853 $948,377 $812,748 
Cost of paying veterinary invoices237,984 211,571 700,950 610,751 
Variable expenses38,727 37,897 117,538 107,322 
Fixed expenses*18,178 12,610 51,214 38,587 
    Total business adjusted operating income (non-GAAP)$32,567 $23,775 $78,675 $56,088 
As a percentage of revenue:Three Months Ended September 30,Nine Months Ended September 30,
2024202320242023
Subscription revenue100.0 %100.0 %100.0 %100.0 %
Subscription cost of paying veterinary invoices71.0 %75.9 %73.4 %76.8 %
Subscription variable expenses9.4 %9.5 %9.5 %9.8 %
Subscription fixed expenses*5.6 %4.4 %5.4 %4.7 %
    Subscription adjusted operating income (non-GAAP)14.0 %10.1 %11.7 %8.7 %
Other business revenue100.0 %100.0 %100.0 %100.0 %
Other business cost of paying veterinary invoices76.1 %70.6 %74.9 %72.2 %
Other business variable expenses16.7 %19.9 %18.1 %19.4 %
Other business fixed expenses*5.6 %4.4 %5.4 %4.7 %
    Other business adjusted operating income (non-GAAP)1.7 %5.1 %1.7 %3.7 %
Revenue100.0 %100.0 %100.0 %100.0 %
Cost of paying veterinary invoices72.7 %74.0 %73.9 %75.1 %
Variable expenses11.8 %13.3 %12.4 %13.2 %
Fixed expenses*5.6 %4.4 %5.4 %4.7 %
    Total business adjusted operating income (non-GAAP)9.9 %8.3 %8.3 %6.9 %
*Fixed expenses represent shared services that support both our subscription and other business segments and, as such, are generally allocated to each segment pro-rata based on revenues.



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Adjusted operating income is a non-GAAP financial measure that adjusts operating income (loss) to remove the effect of acquisition cost, development expenses, non-recurring transaction or restructuring expenses, and gain (loss) from investment in joint venture. Non-cash items, such as stock-based compensation expense and depreciation and amortization, are also excluded. Acquisition cost, development expenses, gain (loss) from investment in joint venture, stock-based compensation expense, and depreciation and amortization are expected to remain recurring expenses for the foreseeable future, but are excluded from this metric to measure scale in other areas of the business. Management believes acquisition costs primarily represent the cost to acquire new subscribers and are driven by the amount of growth we choose to pursue based primarily on the amount of our adjusted operating income period over period. Accordingly, this measure is not indicative of our core operating income performance. We also exclude development expenses, gain (loss) from investment in joint venture, stock-based compensation expense, and depreciation and amortization because some investors may not view those items as reflective of our core operating income performance.
Management uses adjusted operating income and the margin on adjusted operating income to understand the effects of scale in its non-acquisition cost and development expenses and to plan future advertising expenditures, which are designed to acquire new pets. Management uses this measure as a principal way of understanding the operating performance of its business exclusive of acquisition cost and new product exploration and development initiatives.  Management believes disclosure of this metric provides investors with the same data that the Company employs in assessing its overall operations and that disclosure of this measure may provide useful information regarding the efficiency of our utilization of revenues, return on advertising dollars in the form of new subscribers and future use of available cash to support the continued growth of our business.

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The following tables reflect the reconciliation of adjusted EBITDA to net income (loss) (in thousands):
Nine Months Ended September 30,
20242023
Net loss$(11,289)$(42,530)
Excluding:
Stock-based compensation expense23,906 25,228 
Depreciation and amortization expense12,542 9,445 
Interest income(9,412)(6,169)
Interest expense11,071 8,380 
Other non-operating expenses— — 
Income tax benefit(43)(472)
Non-recurring transaction or restructuring expenses— 4,175 
(Gain) loss from equity method investment(33)(110)
Adjusted EBITDA$26,742 $(2,053)
Three Months Ended
Sep. 30, 2024Jun. 30, 2024Mar. 31, 2024Dec. 31, 2023Sep. 30, 2023Jun. 30, 2023Mar. 31, 2023Dec. 31, 2022
Net income (loss)$1,425 $(5,862)$(6,852)$(2,163)$(4,036)$(13,714)$(24,780)$(9,285)
Excluding:
Stock-based compensation expense8,127 8,381 7,398 6,636 6,585 6,503 12,140 8,412 
Depreciation and amortization expense4,381 4,376 3,785 3,029 2,990 3,253 3,202 2,897 
Interest income(3,232)(3,135)(3,045)(2,842)(2,389)(2,051)(1,729)(1,614)
Interest expense3,820 3,655 3,596 3,697 3,053 2,940 2,387 1,587 
Other non-operating expenses— — — — — — 
Income tax expense (benefit)39 (44)(38)130 (43)(238)(191)(15)
Non-recurring transaction or restructuring expenses— — 65 4,102 193 
(Gain) loss from equity method investment(33)— (110)— — — 
Adjusted EBITDA$14,527 $7,371 $4,844 $8,487 $6,058 $(3,242)$(4,869)$2,175 

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Contacts:

Investors:
Laura Bainbridge, Senior Vice President, Corporate Communications
Gil Melchior, Director, Investor Relations
Investor.Relations@trupanion.com
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