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Virtual Delivery Channels Could Expand Treatment to Approximately 53 Million Americans Suffering from Behavioral Health Issues, According to Accenture Report

Virtual Delivery Channels Could Expand Treatment to Approximately 53 Million Americans Suffering from Behavioral Health Issues, According to Accenture Report

根據埃森哲報告,虛擬交付渠道可以將治療擴展到約 5300 萬患有行為健康問題的美國人
Business Wire ·  2020/07/23 12:29

Role of technology in response to COVID-19 is a tipping point for virtual behavioral health services

技術在應對新冠肺炎中的作用是虛擬行為健康服務的引爆點

The use of virtual delivery channels could expand treatment to 53 million Americans suffering from behavioral health issues, according to a new report from Accenture (NYSE: ACN).

根據來自美國的一份新報告,使用虛擬遞送渠道可能會將治療擴大到5300萬患有行為健康問題的美國人埃森哲(紐約證券交易所代碼:ACN)。

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20200723005206/en/

這份新聞稿以多媒體為特色。點擊此處查看完整版本:https://www.businesswire.com/news/home/20200723005206/en/

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Accenture 2020 Behavior Health Consumer Survey (Graphic: Business Wire)

埃森哲2020年行為健康消費者調查(附圖:Business Wire)

The report, “ Breakthrough Behavioral Health Access: Think Virtual ,” is based on a survey of more than 3,400 people in the U.S. diagnosed with or having symptoms related to specific behavioral health conditions such as anxiety, depression, post-traumatic stress syndrome, attention deficit disorder or reported themselves as having addiction or substance abuse issues.

這份名為《突破行為健康通道:虛擬思維》的報告基於對3400多名美國人的調查,這些人被診斷出患有或與特定行為健康狀況相關的症狀,如焦慮、抑鬱、創傷後應激綜合徵、注意力缺陷障礙或自稱有成癮或藥物濫用問題。

Current data indicates that nearly 58 million adults and 8 million youth between the ages of six and 17 in the U.S. have mental health and/or substance use disorders, yet only 43% of affected adults are receiving treatment for them. Four in five respondents (81%) of the Accenture survey said they would either definitely or probably engage in a virtual channel to manage their behavioral health condition. Applying this finding to the 66 million adults and youths impacted by these disorders suggests that virtual channels could expand care to approximately 53 million people. Furthermore,the number of people with such conditions is likely to rise due to the current environment of COVID-19, record unemployment, and widespread social unrest.

目前的數據顯示,美國有近5800萬成年人和800萬6至17歲的年輕人患有精神健康和/或藥物使用障礙,但只有43%的受影響成年人正在接受治療。在埃森哲的調查中,五分之四的受訪者(81%)表示,他們肯定或很可能會使用虛擬渠道來管理自己的行為健康狀況。將這一發現應用於6600萬受這些疾病影響的成年人和年輕人,表明虛擬渠道可以將護理擴大到大約5300萬人。此外,由於新冠肺炎目前的環境、創紀錄的失業率以及廣泛的社會動盪,患有此類疾病的人數可能會上升。

“The behavioral health crisis in the U.S. isn’t new, but the pandemic is clearly exacerbating it,” said Rich Birhanzel , a senior managing director at Accenture who leads the company’s Health practice globally. “The rapid expansion of virtual care models during lockdown in the current pandemic created new expectations for effective and reliable healthcare at a distance. While our research found that only 38% of respondents hadn’t been widely using a virtual channel for such treatment in the prior three years, they’re now overwhelmingly willing to do so.”

埃森哲負責全球健康業務的董事高級管理人員比爾漢澤爾説,美國的行為健康危機並不是什麼新鮮事,但此次疫情顯然正在加劇危機。在當前大流行的封鎖期間,虛擬醫療模式的快速擴張為遠程有效和可靠的醫療保健創造了新的期望。雖然我們的研究發現,只有38%的受訪者在過去三年裏沒有廣泛使用虛擬渠道進行此類治療,但他們現在絕大多數願意這樣做。

Among the channels respondents said they’d be willing to use include on-demand videos (cited by 55%), webchat (63%), individual therapy via voice (59%) and individual therapy via voice plus video (56%).

在受訪者表示願意使用的渠道中,包括點播視頻(55%)、網絡聊天(63%)、語音個性化治療(59%)和語音+視頻個性化治療(56%)。

The research shows younger patients are much more likely than older ones to engage in virtual behavioral health services. The report notes that this is critical insight for employers as they develop their workforce and talent strategies, particularly since millennials comprise the largest percentage of the U.S. labor force, followed by Gen Zers.

研究表明,年輕患者比年長患者更有可能參與虛擬行為健康服務。報告指出,這對於僱主在制定員工隊伍和人才戰略時至關重要,特別是考慮到千禧一代在美國勞動力中所佔比例最大,緊隨其後的是Zen Zers。

In addition to improving people’s lives, better access to care and treatment is a potential breakthrough in terms of overall outcomes and medical spending as behavioral health patients typically have co-occurring medical conditions and as a result, can have two to three times the amount of associated health expenditures. Related Accenture analysis shows that even a 1% increase in treatment for behavioral health disorders in the U.S. could yield as much as $2.4 billion in medical cost savings annually, due largely to the fact that individuals with behavioral health conditions often have other medical conditions.

除了改善人們的生活外,更好地獲得護理和治療是總體結果和醫療支出方面的潛在突破,因為行為健康患者通常患有共生疾病,因此可能會有相關醫療支出的兩到三倍。埃森哲的相關分析顯示,在美國,行為健康障礙的治療即使增加1%,每年也可以節省多達24億美元的醫療成本,這在很大程度上是因為有行為健康問題的人通常有其他醫療條件。

The report notes three fundamental factors that healthcare providers should consider to remain relevant and responsive to consumers’ needs:Control the personal cost.Four in 10 respondents (44%) said they would only use such channels if the services are provided at low or no cost to them. Public and private organizations sponsoring these solutions will need to think through how to lower costs to consumers—particularly those in need.Orbit around experience.Beyond cost, consumers want convenience and a positive user experience. While consumers are hungry for behavioral health services through virtual channels, the design of the programs and consumers’ experiences will make or break adoption no matter the demand.Make all the connections.Coordination and integration of care with a whole-person approach is critical. Services should be offered in context of individuals’ physical health, and data-sharing and interoperability among different healthcare stakeholders are critical to providing the most effective care.

該報告指出了醫療保健提供者應考慮的三個基本因素,以保持相關性和對消費者需求的響應:控制個人成本。十分之四的受訪者(44%)表示,只有在提供低成本或免費服務的情況下,他們才會使用這些渠道。贊助這些解決方案的公共和私人組織將需要考慮如何降低消費者的成本--特別是那些有需要的人。圍繞體驗進行軌道運行。除了成本,消費者還想要便利和積極的用户體驗。雖然消費者渴望通過虛擬渠道獲得行為健康服務,但無論需求如何,節目的設計和消費者的體驗都將決定採用的成敗。把所有的聯繫都建立起來。護理與全人方法的協調和整合至關重要。服務應在個人身體健康的背景下提供,不同醫療保健利益攸關方之間的數據共享和互操作性對於提供最有效的護理至關重要。

“COVID-19 has increased the demand for virtual health services nearly overnight,” Birhanzel said. “By adopting virtual services into behavioral health, we can improve outcomes and make treatment more accessible — reducing overall costs for payers, providers and the entire healthcare system.”

比爾漢澤爾説:“新冠肺炎幾乎在一夜之間增加了對虛擬健康服務的需求。”通過將虛擬服務應用到行為健康中,我們可以改善結果,使治療更容易獲得-降低支付者、提供者和整個醫療系統的總體成本。

About the Accenture 2020 Behavioral Health Consumer Survey

關於埃森哲2020年行為健康消費者調查

For the Accenture 2020 Behavioral Health Consumer Survey, Accenture surveyed 3,448 US consumers ages 13 and over to better understand attitudes and behaviors related to virtual health options for treating mental health conditions and substance abuse issues. All survey respondents were either diagnosed with and/or had symptoms related to specific mental health conditions such as anxiety, depression, PTSD, ADD/ADHD, or reported themselves as having addiction issues. Survey respondents received anonymity and represented a cross-section of the population based on age, location, ethnicity, insurance coverage, gender and income. The survey was conducted by Dynata in May and June 2020.

在埃森哲2020年行為健康消費者調查中,埃森哲調查了3448名13歲及以上的美國消費者,以更好地瞭解與治療精神健康疾病和藥物濫用問題的虛擬健康選擇相關的態度和行為。所有調查受訪者都被診斷出患有和/或有與特定精神健康狀況相關的症狀,如焦慮、抑鬱、創傷後應激障礙、多動症/多動症,或報告自己有成癮問題。調查受訪者匿名,代表了基於年齡、地點、種族、保險覆蓋範圍、性別和收入的人口的不同部分。該調查是由DyNata在2020年5月和6月進行的。

About Accenture

關於埃森哲

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com .

埃森哲是一家領先的全球專業服務公司,提供戰略和諮詢、互動、技術和運營方面的廣泛服務,並擁有涵蓋所有這些服務的數字能力。我們結合了40多個行業無與倫比的經驗和專業能力-由世界上最大的先進技術和智能運營中心網絡提供支持。埃森哲擁有513,000名員工,為120多個國家和地區的客户提供服務,不斷創新,幫助客户提高業績,為企業創造持久價值。請訪問www.accenture.com。

Disclaimer:This document is intended for general informational purposes only and does not take into account the reader’s specific circumstances and may not reflect the most current developments. Accenture disclaims, to the fullest extent permitted by applicable law, any and all liability for the accuracy and completeness of the information in this presentation and for any acts or omissions made based on such information. Accenture does not provide legal, regulatory, audit, or tax advice. Readers are responsible for obtaining such advice from their own legal counsel or other licensed professionals.

免責:本文件僅供一般參考,沒有考慮讀者的具體情況,也可能沒有反映最新的事態發展。埃森哲在適用法律允許的最大範圍內,對本演示文稿中信息的準確性和完整性以及基於此類信息所做的任何行為或遺漏不承擔任何責任。埃森哲不提供法律、監管、審計或税務建議。讀者有責任從他們自己的法律顧問或其他有執照的專業人士那裏獲得這樣的建議。

Copyright © 2020 Accenture. All rights reserved. Accenture and its logo are trademarks of Accenture.

版權所有©2020埃森哲。版權所有。埃森哲及其徽標是埃森哲的商標。

譯文內容由第三人軟體翻譯。


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