12 Mar 2025

Prudential Launches Global Services Hub in Bengaluru, India

• The launch of Prudential's first fully owned facility represents a strategic investment in the Indian market
• Prudential plc aims to base 400 technology, AI and data, and operations professionals in India within the next three years

Bengaluru, India, 12 March 2025 – Prudential plc ("Prudential") is delighted to announce the grand opening of its global services hub, Prudential Services India, in Bengaluru, Karnataka. This strategic investment underscores Prudential's commitment to the Indian market and its focus on digital transformation.

As Prudential's global services facility in India, the hub will focus on accelerating innovation and growth across markets by providing a central source of technology and operations expertise. The facility will expand to accommodate more than 400 professionals over the next three years, with a focus on developing deeper skills and capabilities in data, AI, software development, automated testing and cyber security, which enables Prudential to improve core operations processes to deliver a more digital, data-driven experience for customers and agents. Prudential Services India will be one of the two global services hubs supporting Prudential's Asia and Africa operations.

Anette Bronder, Chief Technology and Operations Officer, Prudential plc, officiated the launch ceremony in Bengaluru, and said, "Our vision is to digitise, simplify, and modernise the core of our business, so we can deliver a best-in-class experience for our customers, agents, and distributors. Prudential Services India will play a crucial role in achieving this vision by enhancing our technology capabilities and operational efficiency.

"With its strong talent and growth potential, India was a natural choice of location for our global services hub. This hub will help to drive digitisation, accelerate innovation, and encourage economies of skill and scale across our 24 markets. I look forward to further expanding our footprint in India as we deliver our Next Prudential strategy."

Shri Priyank Mallikarjun Kharge, Minister of Electronics, Information Technology and Biotechnology, Government of Karnataka expressed support for Prudential's decision to base its Global Services Hub in Bengaluru, Karnataka. Minister Kharge said, "Karnataka's technology ecosystem continues to grow and thrive, increasing its attractiveness as a location for global capability centres. Prudential's new hub will generate numerous job opportunities and give employees the opportunity to develop their skills and careers with a globally trusted brand. We welcome Prudential's investment in India and are grateful for its continued contribution to our communities."

Prudential Services India will support the development of PRUServices, Prudential's digital customer self-servicing platform, and PRUForce, its digital agency platform, which are being progressively introduced across Asian markets. The team will also help to drive the continued development of a unified data platform and robust security operations.

Prudential has over 100 years of history in Asia. It has offered life insurance in India since the 2001 establishment of ICICI Prudential Life Insurance, a joint venture with ICICI Bank, and it has consistently been amongst the top companies in the Indian life insurance sector.

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About Prudential plc

Prudential plc provides life and health insurance and asset management in 24 markets across Asia and Africa. Prudential's mission is to be the most trusted partner and protector for this generation and generations to come, by providing simple and accessible financial and health solutions. The business has dual primary listings on the Stock Exchange of Hong Kong (2378) and the London Stock Exchange (PRU). It also has a secondary listing on the Singapore Stock Exchange (K6S) and a listing on the New York Stock Exchange (PUK) in the form of American Depositary Receipts. It is a constituent of the Hang Seng Composite Index and is also included for trading in the Shenzhen-Hong Kong Stock Connect programme and the Shanghai-Hong Kong Stock Connect programme.

Prudential is not affiliated in any manner with Prudential Financial, Inc. a company whose principal place of business is in the United States of America, nor with The Prudential Assurance Company Limited, a subsidiary of M&G plc, a company incorporated in the United Kingdom.