North American Companies Are at Risk of Losing Employees to the Workplace Fulfillment Gap, According to New Ricoh Data
North American Companies Are at Risk of Losing Employees to the Workplace Fulfillment Gap, According to New Ricoh Data
Survey of over 2,000 American and Canadian workers finds they are less fulfilled at work despite more flexibility than pre-pandemic, yet cited fulfillment as the key factor in their staying power
對超過2,000名美國和加拿大工人的調查發現,儘管比疫情前更靈活,他們的工作滿足感卻更低,但滿足感被視爲留任的關鍵因素。
EXTON, Pa., Jan. 13, 2025 /PRNewswire/ -- The 2024 North American Workplace Fulfillment Gap Index released today by Ricoh USA, Inc., a leading provider of integrated digital workplace solutions and services, found that fulfillment is an often-overlooked factor employers should focus on in their talent retention strategies as companies implement return to office (RTO) policies.
賓夕法尼亞州埃克斯頓,2025年1月13日 /美通社/ -- 今日發佈的2024年北美工作場所滿足感差距指數 理光美國公司作爲領先的綜合數字工作場所解決方案和服務提供商,發現滿足感是僱主在人才保留策略中應該關注的一個常被忽視的因素,因爲公司實施重返辦公室(RTO)政策。
The report surveyed over 2,000 U.S. and Canadian adults between ages 18-64 who are employed full-time. The findings show that by nearly every measure, employers are falling short of their employees' expectations to invest in organizational priorities that matter most to their fulfillment: work/life balance, purpose-driven work, a frictionless environment, and a growth-oriented culture. Workers ranked their overall fulfillment at a 6.89 out of 10, with pronounced fulfillment gaps between on-site (6.92) and remote workers (6.61).
該報告對超過2,000名年齡在18至64歲之間的美國和加拿大全職成年人進行了調查。研究結果顯示,幾乎所有衡量指標都表明,僱主在投資於員工最看重的組織優先事項方面未能滿足員工的期望:工作與生活平衡、目的驅動的工作、無障礙環境和以成長爲導向的文化。工人整體的滿足感評分爲10分中的6.89,就現場(6.92)和遠程工作者(6.61)之間的滿足感差距尤爲明顯。
Workplace fulfillment needs to factor into companies' renewed RTO policies
Most employees (51%) reported feeling less fulfilled compared to five years ago, with hybrid workers feeling more fulfilled than their remote and on-site counterparts. And yet, most employees (84%) say their fulfillment is an important deciding factor in whether to stay at a company. This is particularly key for employers to balance with their enhanced enforcement of renewed RTO policies.
工作場所滿足感需要納入公司重新制定的RTO政策中。
大多數員工(51%)表示,與五年前相比,他們的滿足感降低,混合工作者的滿足感高於遠程和現場工作者。然而,大多數員工(84%)表示,他們的滿足感是決定是否留在公司的重要因素。這對於僱主來說,特別是在加強重新制定的RTO政策的執行時,保持平衡尤爲關鍵。
"With employee attraction and retention challenges on the rise in a complex talent market, companies must go beyond simply offering traditional benefits to offer workers of all ages and backgrounds a meaningful path forward for career development," said Amy Loomis, Research Vice President at IDC. "Ricoh's survey shows that finding ways to build employee engagement by developing personal purpose across remote, onsite and hybrid workers is key for long-term business success."
「隨着員工吸引和留任挑戰在複雜的人才市場中上升,公司必須超越簡單提供傳統福利,爲各年齡和背景的員工提供有意義的職業發展路徑,」 IDC的研究副總裁艾米·盧米斯(Amy Loomis)表示。「理光的調查顯示,通過在遠程、現場和混合工作環境中發展個人目標來提高員工參與感對於長期商業成功至關重要。」
Generations (and countries) are divided in how they view the role of work in their lives, and the sense of fulfillment that comes with it
Approximately four in five (82%) North American workers say their sense of fulfillment at work helps them feel happier at home, but less than a quarter (21%) of employees feel completely fulfilled through their work. This disparity signals that most workers could be happier in their personal lives if the gap in workplace fulfillment closed. The findings also show a stark difference between the United States and Canada, with Americans (29%) more likely to be fulfilled at work compared to Canadians (14%).
不同世代(和國家)對工作在他們生活中所扮演的角色以及由此帶來的滿足感的看法各不相同
大約四分之三(82%)的北美員工表示,他們在工作中的滿足感幫助他們在家中感到更快樂,但不到四分之一(21%)的員工完全感到工作帶來了滿足感。這一差異表明,如果工作場所的滿足感差距縮小,大多數員工的個人生活可能會更快樂。研究結果還顯示,美國和加拿大之間存在明顯差異,美國人(29%)在工作中感到滿足的可能性高於加拿大人(14%)。
Across generations, more Gen Z (63%) employees associate their personal identity with their profession than any other generation, with Boomers being the least likely to say this (52%). Gen Z employees are also the most likely (85%) to say that feeling fulfilled at work helps them feel fulfilled at home, yet they're the least likely (79%) to say that they feel like they've contributed something positive to the world after a day's work.
在不同世代中,更多的Z世代(63%)員工將個人身份與職業聯繫在一起,而其他世代相對較少,嬰兒潮一代最不可能這樣說(52%)。Z世代員工也最有可能(85%)表示,在工作中感到滿足幫助他們在家中感到滿足,然而,他們最不可能(79%)表示在一天的工作後覺得自己爲世界做出了積極貢獻。
"As we prepare for the next generation of business leaders, it is essential for executives to prioritize engagement with employees across the company," said Carsten Bruhn, President and CEO of Ricoh North America. "In this new business environment, leaders need to be even more visible, transparent and authentic to foster engagement across generations. At Ricoh, we do this by hosting regular meetings with interns, encouraging cross-generation collaboration and scheduling weekly coffee chats with myself. These initiatives have provided the opportunity to hear directly from our team members early in their careers and support their professional growth."
「在爲下一代商業領袖做準備時,企業高管必須優先考慮與公司內員工的互動,」理光北美總裁兼首席執行官卡斯滕·布朗(Carsten Bruhn)表示。「在這種新的商業環境中,領導者需要更具可見性、透明度和真實性,以促進跨世代的參與。在理光,我們通過與實習生定期召開會議、鼓勵跨代合作以及安排每週與我本人進行的咖啡聊天來做到這一點。這些舉措爲我們提供了機會,讓早期職業的團隊成員直接表達意見並支持他們的職業成長。」
Most North American employees are optimistic that the advent of AI and other technology innovations will free up more of their time to do what they love
Contrary to popular belief, most employees view AI as a tool to enhance their productivity and support their current job roles as a collaborator instead of a replacement. Approximately two-thirds of respondents agree that AI will allow them to work more efficiently, with hybrid employees (73%) more likely to say this than remote and on-site workers. Additionally, three in five (60%) employees agree that AI tools could allow them to have more time for passions outside of work.
大多數北美員工對人工智能和其他科技創新的到來持樂觀態度,認爲這將讓他們有更多時間去做自己喜歡的事情
與普遍看法相反,大多數員工將人工智能視爲一種工具,可以增強他們的生產力,並在當前的工作角色中作爲協作夥伴而非替代品。約三分之二的受訪者同意人工智能將使他們的工作更高效,混合辦公的員工(73%)比遠程和現場工作人員更可能這樣認爲。此外,五分之三(60%)的員工同意人工智能工具可以讓他們有更多時間去追求工作之外的熱情。
People are the fulfillment glue
North American employees rank their comradery with colleagues in their organization higher than any other measure of what's keeping them engaged in their current role. Moreover, respondent data shows a correlation between feeling more disconnected from coworkers (47%) to feeling less fulfilled at work (51%). Nine in ten (91%) employees say the culture among those they work with is important to feeling fulfilled in their job, with hybrid workers more likely to say this than onsite workers.
人是實現滿足感的關鍵
北美員工將與同事的友誼在保持其當前角色參與度方面的排名高於其他任何衡量標準。此外,受訪者的數據表明,感覺與同事之間更疏離(47%)與在工作中感到滿足感減少(51%)之間存在相關性。十分之九(91%)的員工表示與同事之間的文化對感到工作滿足很重要,混合工作者更可能這樣認爲而現場工作者則不然。
"With employees across North America craving a sense of overall fulfillment, in their professional and personal lives, companies must address this growing gap in what employees view as fulfilling and what is being provided beyond traditional measures in the workplace," said Donna Venable, Chief Human Resources and Shared Services Officer for Ricoh North America. "Companies can work to bridge this gap by creating an ongoing feedback loop with employees, developing engaging mentorship programs and removing hierarchy barriers through servant leadership."
「隨着北美員工渴望在職場和個人生活中獲得整體的滿足感,公司必須解決員工所認爲的滿足感與傳統工作場所之外所提供的內容之間日益擴大的差距,」北美Ricoh公司首席人力資源和共享服務官Donna Venable表示。「公司可以通過與員工建立持續的反饋循環、開發引人入勝的導師計劃以及通過服務型領導去消除等級壁壘來彌合這一差距。」
For more details and insights regarding the survey results and optimizing the workplace experience, visit: .
有關調查結果和優化工作場所體驗的更多詳細信息和見解,請訪問:.
| About Ricoh |
| 關於Ricoh |
Ricoh is a leading provider of integrated digital services and print and imaging solutions designed to support digital transformation of workplaces, workspaces and optimize business performance.
Ricoh是領先的綜合數字服務、打印和影像解決方案提供商,旨在支持工作場所、工作空間的數字化轉型並優化業務績效。
Headquartered in Tokyo, Ricoh's global operation reaches customers in approximately 200 countries and regions, supported by cultivated knowledge, technologies, and organizational capabilities nurtured over its 85-year history. In the financial year ended March 2024, Ricoh Group had worldwide sales of 2,348 billion yen (approx. 15.5 billion USD).
總部位於東京,理光的全球業務覆蓋約200個國家和地區,這得益於其85年曆史所培育的知識、技術和組織能力。在截至2024年3月的財年中,理光集團的全球銷售額達23480億日元(約合155億美元)。
It is Ricoh's mission and vision to empower individuals to find Fulfillment through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future.
理光的使命和願景是通過理解和轉變人們的工作方式,讓個人在工作中找到成就感,從而釋放他們的潛力和創造力,實現可持續的未來。
For further information, please visit
如需進一步信息,請訪問
2025 Ricoh USA, Inc. All rights reserved. All referenced product names are the trademarks of their respective companies.
2025 理光美國公司 版權所有。所有引用的產品名稱均爲其各自公司的商標。
SOURCE Ricoh USA, Inc.
來源:理光美國公司。
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