ChurnZero Announces Winners of 2024 ChurnHero Awards
ChurnZero Announces Winners of 2024 ChurnHero Awards
Selected by a panel of CS experts at ChurnZero, 2024's ChurnHeroes are:Customer success teams at ClearGov, HelpSeeker Technologies, NinjaCat, Ollie, and Protenus celebrated for driving remarkable results with digital programs powered by ChurnZero software.
ClearGov、HelpSeeker Technologies、NinjaCat、Ollie 和 Protenus 的客戶成功團隊因通過 ChurnZero 軟件推動出色成果而受到表彰。
WASHINGTON, Dec. 17, 2024 /PRNewswire/ -- ChurnZero, the platform and partner for customer success, has recognized five outstanding customer success (CS) teams in the fifth annual ChurnHero Awards for digital customer success. The ChurnHero Awards honor CS teams who use ChurnZero's customer success software to achieve breakthrough results in five categories: onboarding customers, driving product adoption, increasing renewals and expansion, building advocacy, and executing innovative digital CS initiatives.
華盛頓，2024年12月17日 /PRNewswire/ -- ChurnZero，客戶成功的平台與合作伙伴，已在第五屆年度 ChurnHero 獎中表彰五個傑出的客戶成功（CS）團隊，旨在表彰數字客戶成功。ChurnHero 獎項表彰使用 ChurnZero 客戶成功軟件在五個類別中取得突破性成果的 CS 團隊：客戶入職、推動產品採用、增加續訂與擴展、建立支持和執行創新的數字 CS 計劃。
"2024's ChurnHero Award winners exemplify the innovation, drive, and customer-centricity that is making customer success the most impactful department in SaaS," says You Mon Tsang, CEO and co-founder, ChurnZero. "These teams are creative and data-driven, using powerful technology to drive customer value and revenue. We're proud to support their success and celebrate their achievements."
「2024年的 ChurnHero 獎獲獎者體現了創新、驅動力和以客戶爲中心的理念，使客戶成功成爲 SaaS 中最具影響力的部門，」ChurnZero 首席執行官兼聯合創始人 You Mon Tsang 說道。「這些團隊富有創造力且數據驅動，利用強大的科技來推動客戶價值和營業收入。我們爲支持他們的成功並慶祝他們的成就而感到自豪。」
Selected by a panel of CS experts at ChurnZero, 2024's ChurnHeroes are:
由 ChurnZero 的 CS 專家小組選出的 2024 年 ChurnHeroes 爲：
Onboarding Hero: Ollie, a Next Glass company
入職英雄：Ollie，Next Glass 的一家公司
Brewery management software platform Ollie leveraged ChurnZero journeys to coach their time-pressed customers through onboarding more efficiently, and automation and alerts to monitor customer progress and address bottlenecks. This proactive approach has helped Ollie decrease churn, improve customer satisfaction, and build advocacy, with satisfied customers expressing appreciation for the guided implementation, and recommending Ollie's solutions to peers.
酒廠管理軟件平台 Ollie 利用 ChurnZero 旅程更高效地引導時間緊迫的客戶完成入職，以及通過自動化和警報監控客戶進度並解決瓶頸。這種積極主動的方法幫助 Ollie 減少了流失，提高了客戶滿意度，並建立了支持，滿意的客戶對有指導的實施表示讚賞，並向同行推薦 Ollie 的解決方案。
Adoption Hero: NinjaCat
採納英雄：NinjaCat
The CS team at digital marketing performance management platform NinjaCat developed the "NinjaCat Adoption Scorecard" framework to track and optimize adoption of underused but high-impact features. The NinjaCat team took advantage of ChurnZero's automation, alerts, and digital customer engagement tools to personalize outreach, ultimately driving better adoption, higher customer ROI, and new expansion opportunities. Customers reported better outcomes and praised the initiative for its structured approach and clear communication of their progress.
數字營銷績效管理平台 NinjaCat 的 CS 團隊開發了「 NinjaCat 採納評分卡」框架，以跟蹤和優化使用率低但影響大的功能的採納情況。NinjaCat 隊伍利用 ChurnZero 的自動化、警報和數字客戶參與工具來個性化外展，最終推動更好的採納，提高客戶回報率，並創造新的擴展機會。客戶報告了更好的結果，稱讚該舉措的結構化方法和他們進展的清晰溝通。
Revenue Hero: Protenus
營業收入英雄：Protenus
Leading healthcare compliance analytics platform Protenus enhanced its customer experience at scale by centralizing and optimizing customer success operations with ChurnZero. The CS team deployed ChurnZero dashboards, playbooks, health scores, segmentation, and templated engagement tools—as well as multiple platform integrations—to streamline account management, monitor customer health, engage customers consistently, and manage their training and community programs. The initiative has driven an increase in projected net revenue retention (NRR) by 10 points year over year and gross logo retention (GLR) to 98%, all without increasing CSM headcounts.
領先的醫療合規分析平台Protenus通過集中和優化客戶成功運營，利用ChurnZero提升其客戶體驗。客戶成功團隊部署了ChurnZero儀表板、操作手冊、健康評分、分層和模板化的參與工具，以及多個平台集成，以簡化帳戶管理，監控客戶健康，持續與客戶互動，以及管理他們的培訓和社區項目。這項舉措使預計淨營業收入留存率(NRR)同比提高10個百分點，毛標誌留存率(GLR)達到98%，而不增加客戶成功團隊的人員數量。
Advocacy Hero: ClearGov
倡導英雄：ClearGov
The leading planning and budgeting solutions provider for local governments and schools, ClearGov used ChurnZero's survey tools to create a strategic initiative to identify and engage clients in product development discussions. The initiative, focused on established customers with positive sentiment, resulted in one-on-one CEO call connections and the creation of a ClearChampions customer group, which ClearGov leveraged in cross-departmental initiatives including a Season of Thanks marketing campaign.
作爲地方政府和學校的領先規劃和預算解決方案提供商，ClearGov利用ChurnZero的調查工具創建了一項戰略舉措，以識別並與客戶進行產品開發討論。該舉措專注於對積極情感的現有客戶，導致了一對一的CEO通話連接，並創建了ClearChampions客戶組，ClearGov在跨部門的各種舉措中利用了這個客戶組，包括一項感謝季節營銷活動。
Innovation Hero: HelpSeeker Technologies
創新英雄：HelpSeeker Technologies
HelpSeeker Technologies, a provider of data-driven digital solutions to drive positive social change, used ChurnZero to power an automated, self-service system for customer requests. By integrating ChurnZero with HubSpot and their Agile project management software, the CS team created a tracking system with automated reminders that boosted client engagement, expanded client utilization of services, and improved CSAT scores, which now consistently fall within the 80-100% range.
HelpSeeker Technologies是一家提供數據驅動的數字解決方案以推動積極社會變革的公司，使用ChurnZero爲客戶請求提供一個自動化的自助服務系統。通過將ChurnZero與HubSpot和他們的敏捷項目管理軟件集成，客戶成功團隊創建了一個帶有自動提醒的跟蹤系統，提升了客戶參與度，擴大了客戶對服務的利用，並改善了客戶滿意度(CSAt)評分，現在穩定在80%-100%的區間內。
Highly commended entrants to 2024's ChurnHero Awards include IntelAgree, Smokeball, and Untappd, a Next Glass Company.
2024年ChurnHero獎高度讚揚的參賽者包括IntelAgree、Smokeball和Next Glass公司的Untappd。
To see the ChurnHero Awards winners of previous years, visit ChurnZero.
要查看往年ChurnHero獎的獲獎者，請訪問ChurnZero。
About ChurnZero
關於ChurnZero
ChurnZero is the platform and partner for customer success, dedicated to helping subscription businesses grow and succeed at scale.
ChurnZero是客戶成功的平台和合作夥伴，致力於幫助訂閱業務在規模上成長和成功。
ChurnZero's customer success software provides automation, in-app communication, health scoring, actionable reporting, revenue forecasting, and Customer Success AI to help customer success teams work efficiently, deliver greater customer value, and drive more revenue.
ChurnZero的客戶成功軟件提供自動化、應用內溝通、健康評分、可操作報告、營業收入預測和客戶成功人工智能，以幫助客戶成功團隊高效工作，提供更大的客戶價值，並推動更多的營業收入。
The ChurnZero team prides itself on being a top-rated partner, consultant, and coach to customer success teams worldwide who use ChurnZero to increase and scale their impact.
ChurnZero團隊以成爲全球客戶成功團隊的頂級合作伙伴、顧問和教練而自豪，他們使用ChurnZero來增加和擴大他們的影響力。
Founded in 2015, ChurnZero is a remote-first company with headquarters in Washington, D.C., and an office in Amsterdam.
ChurnZero成立於2015年，是一家以遠程爲主的公司，總部位於華盛頓特區，並在阿姆斯特丹設有辦公室。
Contact
聯繫
Chris Pilbeam
克里斯·皮爾比姆
[email protected]
[email protected]
SOURCE ChurnZero
來源 ChurnZero
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