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Unisys Awarded Gold Award for 2024 Best Customer Experience Practice

Unisys Awarded Gold Award for 2024 Best Customer Experience Practice

優利系統獲得2024年最佳客戶體驗實踐黃金獎
PR Newswire ·  12/10 01:00

Unisys demonstrates its leadership in customer experience for the third year in a row by being awarded the prestigious Gold in the 2024 Best Customer Experience Annual Awards by the European Contact Centre and Customer Support Association (ECCCSA).

優利系統在客戶體驗方面連續第三年展現其領導地位,榮獲2024年歐洲聯絡中心和客戶支持協會(ECCCSA)頒發的最佳客戶體驗年度獎金獎。

LONDON and BLUE BELL, Pa., Dec. 9, 2024 /PRNewswire/ -- Unisys (NYSE: UIS) has won the Gold Award at the 2024 European Contact Center and Customer Service Awards for its outstanding customer experience practices.

倫敦和藍鍾,賓夕法尼亞州,2024年12月9日 /PRNewswire/ -- 優利系統(紐交所:UIS)因其卓越的客戶體驗實踐,在2024年歐洲聯絡中心和客戶服務獎中贏得金獎。

Unisys' Digital Workplace Solutions global service delivery team received recognition for optimizing client experiences through innovative technology and personalized services. The team's proactive approach and consistent excellence have enabled them to deliver high-quality customer service over the years.

優利系統的數字工作場所解決方案全球服務交付團隊因通過創新科技和個性化服務優化客戶體驗而獲得認可。該團隊的積極主動和持續卓越使他們多年來能夠提供高質量的客戶服務。

In addition to winning the gold award, Unisys was a finalist in three other categories, including "Best Customer Service Team," "Outsourced Contact Centre of the Year," and "Best Cross-Functional Collaboration."

除獲得金獎外,優利系統還在其他三個類別中成爲決賽入圍者,包括「最佳客戶服務團隊」、「年度外包聯絡中心」和「最佳跨職能合作」。

"We are incredibly honored to receive the Gold Award from the 2024 European Contact Centre & Customer Service Awards. This recognition is a testament to the dedication and hard work of our team, who consistently strive to enhance and evolve customer experiences through innovative technology and personalized services. In a highly competitive market, we are proud to lead the way in customer experiences and look forward to driving new standards in the industry," said Patrycja Sobera, Senior Vice President and General Manager of Digital Workplace Solutions business unit at Unisys.

「我們非常榮幸能夠獲得2024年歐洲聯絡中心和客戶服務獎的金獎。這一榮譽證明了我們團隊的奉獻和努力,他們始終努力通過創新科技和個性化服務來提升和發展客戶體驗。在競爭激烈的市場中,我們自豪地引領客戶體驗的潮流,並期待在行業中推動新的標準,」優利系統數字工作場所解決方案業務部門高級副總裁兼總經理Patrycja Sobera說道。

In 2023, Unisys also claimed two wins from the ECCCSA, receiving the Silver Award for "Outsourced Contact Centre of the Year" and the Bronze Award for "Best Customer Experience (Large Team)."

在2023年,優利系統還在ECCCSA中贏得了兩個獎項,獲得「年度外包聯絡中心」的銀獎和「最佳客戶體驗(大型團隊)」的銅獎。

The 2024 European Contact Centre & Customer Service Awards celebrated outstanding achievements in customer service and contact center operations. Held in London, the official award ceremony brought together industry leaders, emerging talents, and innovators from 44 countries, recognizing accomplishments across 30 rigorously judged categories.

2024年歐洲聯絡中心和客戶服務獎慶祝了客戶服務和聯絡中心運營中的傑出成就。頒獎典禮在倫敦舉行,匯聚了來自44個國家的行業領導者、新興人才和創新者,表彰在30個經過嚴格評審的類別中的成就。

Now in its 24th year, the ECCCSA continues to set a benchmark for excellence in the industry, showcasing resilience, innovation, and dedication to customer service. Receiving these accolades reaffirms Unisys' commitment to optimizing digital workplace experiences by consistently delivering comprehensive, high-quality customer experience.

在其第24個年頭,ECCCSA繼續在行業中樹立卓越的標杆,展示出韌性、創新和對客戶服務的奉獻。獲得這些獎項重申了優利系統致力於通過持續提供全面、高質量的客戶體驗來優化數字工作場所體驗的承諾。

The ECCCSA winners were announced on Tuesday, November 26, 2024. Visit the ECCCSA website for more information on the award program and the complete list of 2024 winners. To learn more about how Unisys can help you optimize your digital workplace, visit Digital Workplace Solutions.

ECCCSA獲獎者於2024年11月26日星期二宣佈。請訪問ECCCSA網站了解更多關於獎項計劃的信息及2024年獲獎者的完整名單。要了解更多關於優利系統如何幫助您優化數字工作場所的信息,請訪問數字工作場所解決方案。

About Unisys

關於優利系統

Unisys is a global technology solutions company that powers breakthroughs for the world's leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what's possible for more than 150 years, visit unisys.com and follow us on LinkedIn.

Unisys是一家全球科技解決方案公司,爲世界領先的組織提供突破性的解決方案。我們的解決方案包括雲計算、人工智能、數字工作場所、物流和企業計算,幫助客戶挑戰現狀,釋放其全部潛力。要了解我們如何在150多年的時間裏幫助客戶實現潛力的突破,請訪問以下網址: unisys.com和我們一起LinkedIn.

RELEASE NO.: 1208/9976

發佈號: 1208/9976

Unisys and other Unisys products and services mentioned herein, as well as their respective logos, are trademarks or registered trademarks of Unisys Corporation. Any other brand or product referenced herein is acknowledged to be a trademark or registered trademark of its respective holder.

優利系統和其他優利系統產品及服務在此提及的商標和徽標均爲優利系統公司的商標或註冊商標。在此提及的任何其他品牌或產品均被確認爲其各自持有人的商標或註冊商標。

UIS-C

UIS-C

SOURCE Unisys Corporation

來源:優利系統公司

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