Reported Earlier, AWS Brings Generative AI To Amazon Connect, Enabling Dynamic Self-Service And Intelligent Customer Interactions
Reported Earlier, AWS Brings Generative AI To Amazon Connect, Enabling Dynamic Self-Service And Intelligent Customer Interactions
如前所述，AWS将生成式人工智能带入亚马逊Connect，实现动态自助服务和智能客户互动
New capabilities include proactive, personalized customer outreach, improved self-service, generative AI safeguards, and manager tools for agent coaching
新功能包括主动的个性化客户外展、改进的自助服务、生成式人工智能安全措施，以及用于代理培训的管理工具
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