SoundHound AI Shares Are On The Rise Friday: What's Going On?
SoundHound AI Shares Are On The Rise Friday: What's Going On?
"With AI agents managing routine customer questions, Apivia Courtage's employees are now able to focus on more rewarding and valuable aspects of their work. We're thrilled to support them in delivering thousands of high-quality interactions," commented Anderson.SoundHound AI, Inc. (NASDAQ:SOUN) shares are trading higher on Friday. The company announced the deployment of its conversational AI agent, Amelia at Apivia Courtage, as part of the AEMA Group. Here's what you need to know.
週五，SoundHound 人工智能公司（納斯達克股票代碼：SOUN）股價上漲。該公司宣佈將其對話式人工智能代理人Amelia部署在Apivia Courtage，作爲AEMA集團的一部分。以下是您需要了解的信息。
What To Know: In a press release on Thursday, SoundHound AI reported that Amelia AI agents managed over 100,000 customer calls in 2024, reducing the volume of inbound queries handled by human employees at Apivia Courtage by nearly 20%. These calls were largely focused on medical expense reimbursements and insurance policy information. The deployment, which began in Jan. 2023, was designed to improve efficiency and allow customer service teams to focus on higher-value tasks.
要點：根據週四的新聞稿，SoundHound 人工智能報告稱，Amelia 人工智能代理在2024年處理了超過10萬通客戶電話，將Apivia Courtage的人員處理的入站詢問量減少近20%。這些電話主要集中在醫療費用報銷和保險政策信息上。該部署始於2023年1月，旨在提高效率，讓客戶服務團隊能夠專注於更有價值的任務。
The CEO of Apivia Courtage, Emmanuelle Nguyen, stated that integrating the AI system enhanced work quality for employees and improved workplace atmosphere. Michael Anderson, EVP of Enterprise at SoundHound AI, emphasized the benefits of automation in enabling contact center staff to manage more complex tasks.
Apivia Courtage首席執行官Emmanuelle Nguyen表示，整合人工智能系統提高了員工的工作質量，改善了工作氛圍。SoundHound 人工智能企業發展執行副總裁Michael Anderson強調了自動化在使聯繫中心員工能夠處理更復雜任務方面的好處。
"With AI agents managing routine customer questions, Apivia Courtage's employees are now able to focus on more rewarding and valuable aspects of their work. We're thrilled to support them in delivering thousands of high-quality interactions," commented Anderson.
安德森表示：「通過人工智能代理管理例行客戶問題，Apivia Courtage的員工現在能夠專注於工作中更具回報和更有價值的方面。我們很高興支持他們提供成千上萬次高質量互動。」
Apivia Courtage, operating under the AEMA Group, is one of France's largest insurance entities, serving over 11 million customers through more than 1,600 agencies and 3,900 brokers. The group's annual revenue exceeds €15 billion.
Apivia Courtage作爲AEMA集團旗下的一家法國最大的保險機構，通過1600多家機構和3900多名經紀人爲逾1100萬客戶提供服務。該集團的年營業收入超過150億歐元。
"Projects like this really show the incredible value AI and automation can deliver, not only to our customers but also to their customers," said Anderson.
安德森表示：「這類項目真正展示了人工智能和自動化所能提供的難以置信的價值，不僅適用於我們的客戶，也適用於他們的客戶。」
SOUN Price Action: SoundHound AI shares were up 20.6% at $8.41 at the time of writing, according to Benzinga Pro.
SOUN股價走勢：據Benzinga Pro，SoundHound AI股價在撰寫時上漲了20.6%，報8.41美元。
Image Via Shutterstock.
圖片來自Shutterstock。
譯文內容由第三人軟體翻譯。
