Whatfix Recognized as a Digital Adoption Platform (DAP) Leader for the Fifth Consecutive Year and a Star Performer for the Third Year
Whatfix Recognized as a Digital Adoption Platform (DAP) Leader for the Fifth Consecutive Year and a Star Performer for the Third Year
- 2024 PEAK Matrix Assessment Features Whatfix as a Leader in the Inaugural Regional Reports for North America and Europe
- 2024 PEAk矩陣評估將Whatfix評爲北美和歐洲首個區域型報告的領導者
- Strengthens Leadership Position with One of the Highest Scores in Buyer Satisfaction, Value Delivered, Market Presence, and AI Innovation
- 通過在買方滿意度、交付價值、市場影響力和人工智能創新方面獲得最高分,進一步鞏固領導地位
SAN JOSE, Calif., Nov. 14, 2024 /PRNewswire/ -- Whatfix, a global leader among digital adoption platforms (DAPs), today announced that the company has been recognized as a Leader for the fifth consecutive year and a Star Performer for the third year and second consecutive year in the Everest Group Digital Adoption Platform (DAP) PEAK Matrix Assessment 2024. Whatfix is also recognized as a Leader in the inaugural regional reports for North America and Europe in the DAP category. The Everest Group PEAK Matrix, a trusted framework for assessing market impact, vision, and capabilities, evaluated 25 DAP software providers in its 2024 report, helping enterprises make well-informed purchasing decisions.
美國加利福尼亞州聖荷西,2024年11月14日/美通社/ -- Whatfix作爲全球數字採納平台(DAP)中的領導者,Whatfix今天宣佈該公司連續第五年被評爲領導者,並且連續第二年和第三年被評爲明星表現者,榮獲2024年埃弗裏特集團數字採納平台(DAP)PEAk矩陣評估的評選。Whatfix還在DAP類別的首個區域型報告中被評爲北美和歐洲的領導者。埃弗裏特集團PEAk矩陣是評估市場影響、願景和能力的可信框架,在其2024年報告中對25家DAP軟件供應商進行了評估,幫助企業做出明智的採購決策。
Whatfix has showcased remarkable capability and impact in the digital adoption landscape, achieving top scores in portfolio mix, value delivered, vision and strategy, implementations and support, and engagement and commercial model. Whatfix was selected as one of only three DAP technology providers to receive the "Leader" title based on an evaluation of its vision and capabilities as well as market impact, including value delivered to clients. The company was also one of only four Star Performers, achieving one of the highest scores for value delivered and buyer satisfaction. Its strong market presence, extensive lifecycle expertise, and advanced AI-driven innovations underscore Whatfix's role in providing exceptional value to clients. This progress in the yearly recognition underscores Whatfix's consistent industry leadership, impressive year-over-year growth, and unwavering commitment to driving innovation that is shaping the future of the DAP category.
Whatfix在數字採納領域展示了顯著的能力和影響力,在投資組合組合、交付價值、願景和策略、實施和支持,以及參與和商業模式方面取得了最高分。Whatfix被選爲僅有的三家DAP技術供應商之一,獲得「領導者」稱號,基於對其願景和能力的評估以及市場影響,包括爲客戶提供的價值。該公司還被評爲僅有的四家明星表現者之一,在交付價值和買方滿意度方面取得了最高分。強大的市場影響力、豐富的生命週期專業知識以及愛文思控股驅動的創新,突顯了Whatfix在爲客戶提供卓越價值方面的角色。年度認可的進展強調了Whatfix在行業中的持續領導地位、令人矚目的年增長率,以及推動塑造DAP類別未來的創新決心。
"Whatfix's deep expertise in driving digital adoption has been crucial to its success, as evidenced by its recognition as a Leader and Star Performer in the global Digital Adoption Platforms (DAP) PEAK Matrix Assessment 2024," says Sharath Hari N, Vice President at Everest Group. "This highlights Whatfix's multi-product strategy, including advanced product analytics, which effectively addresses adoption challenges throughout the application lifecycle. Their extensive global reach allows them to serve a wide range of industries, while advancements in AI significantly enhance user experiences. The Rise 2 Excellence Partner Program further empowers partners to boost sales and customer success. With a continued focus on user experience and robust customer support, Whatfix is well-positioned to maintain its leadership in the rapidly evolving DAP market."
"Whatfix在推動數字採納方面的深厚專業知識對於其成功至關重要,正如其在全球數字採納平台(DAP)PEAk矩陣評估2024中被評爲領導者和明星表現者所證明的,"埃弗裏特集團副總裁Sharath Hari N說。"這突顯了Whatfix的多產品策略,包括先進的產品分析,有效應對應用程序生命週期中的採納挑戰。他們廣泛的全球覆蓋使他們能夠爲各種行業服務,而人工智能的進步顯著提升了用戶體驗。Rise 2 Excellence合作伙伴計劃進一步賦能合作伙伴以提升銷售和客戶成功。Whatfix繼續關注用戶體驗和強大的客戶支持,使其在快速發展的DAP市場中保持領導地位。"
Key factors contributing to Whatfix's recognition include:
Whatfix被認可的關鍵因素包括:
- Multi-Product Strategy & Global Presence: Whatfix employs a multi-product strategy to effectively address adoption challenges throughout the entire application lifecycle. Its extensive global footprint enables the company to serve clients across a wide variety of industries. Whatfix has recorded the highest growth rate in DAP revenue, maintaining its market momentum and positioning itself among the top providers by market share in key industry verticals and regions.
- Expansion of the Product Suite: Whatfix is broadening its product offerings to target different aspects of an application lifecycle, including Mirror, its application simulation tool that provides a secure, hyper-realistic setting for users to practice and master new tools without affecting live systems. It also provides product analytics that encompasses both product and guidance analytics, as well as Enterprise Insights. The distinctive Ask Whatfix AI feature further sets it apart by translating natural language inquiries into insightful trend visualizations, simplifying the decision-making process. To enhance collaboration among content creators, it has introduced Comments, allowing users to tag colleagues and share links to pages. Whatfix supports a robust content lifecycle management system, offering various environments for creating and testing walkthroughs before publication. It has implemented visibility rules within the editor that allow precise control over when, where, and to whom the content is displayed, enhancing the overall user experience through behavioral targeting informed by product analytics.
- AI & GenAI-Driven Enhancements: As a leader in AI advancements, Whatfix utilizes AI and GenAI to improve its product functionalities, such as generating summarized responses to user queries, auto-filling text fields, elaborating text, and delivering real-time insights into user satisfaction through survey analysis.
- Dual Data Center Disaster Recovery for Seamless Operations: Whatfix is distinguished by its strong disaster recovery capabilities, operating two identical data center infrastructures simultaneously. In the event of a disruption in one data center, the other takes over seamlessly, guaranteeing zero downtime and uninterrupted operations. Organizations with data security and privacy concerns will appreciate Whatfix's flexible deployment options, which include on-premises, private cloud, and hybrid hosting solutions.
- Commitment to Customer Satisfaction and User Support: Whatfix is consistently recognized for its responsive customer service, comprehensive platform functionalities, and valuable analytics, with clients highlighting these as primary strengths. The company achieved one of the highest scores for buyer satisfaction and value delivered in 2023. Its robust support for mobile and desktop applications, including virtual desktop solutions on Citrix, differentiates it in the market.
- 多產品策略與全球業務:Whatfix採用多產品策略有針對性地解決整個應用生命週期中的採用挑戰。其廣泛的全球足跡使公司能夠爲各種行業的客戶提供服務。Whatfix在數字化採用平台(DAP)收入中記錄了最高的增長率,保持市場勢頭,並在主要行業垂直市場和區域中佔據市場份額前列。
- 產品系列擴展:Whatfix正在擴大其產品提供,以針對應用生命週期的不同方面,包括Mirror,它是一款應用模擬工具,爲用戶提供安全、超真實的環境,以在不影響實時系統的情況下練習和掌握新工具。它還提供產品分析,涵蓋產品和指導分析,以及企業洞察。獨特的Ask Whatfix AI功能通過將自然語言查詢轉換爲有洞察力的趨勢可視化,使其與衆不同,簡化了決策過程。爲了增強內容創建者之間的協作,它引入了評論功能,允許用戶標記同事並分享頁面鏈接。Whatfix支持強大的內容生命週期管理系統,提供各種環境用於創建和測試流程,確保發佈前質量得到保障。它在編輯器中實施了可見性規則,允許精確控制內容在何時、何地以及展示給誰,從而通過基於產品分析的行爲定位增強整體用戶體驗。
- 人工智能與生成式人工智能驅動的增強功能:作爲人工智能進步的領導者,Whatfix利用人工智能和生成式人工智能來提高產品功能,例如生成對用戶查詢的總結回覆、自動填充文本字段、擴展文本以及通過調查分析提供用戶滿意度的實時洞察。
- 雙重數據中心災難恢復確保操作無縫:Whatfix以其強大的災難恢復能力而聞名,同時操作兩個相同的數據中心基礎設施。在一個數據中心發生中斷的情況下,另一個將無縫接管,確保零停機時間和不間斷的操作。對於有數據安全和隱私擔憂的組織來說,Whatfix提供了靈活的部署選項,包括本地、私有云和混合託管解決方案。
- 客戶滿意度和用戶支持的承諾:Whatfix 因其響應迅速的客戶服務、全面的平台功能和有價值的分析而不斷獲得認可,客戶都將這些視爲主要優勢。該公司在 2023 年的買家滿意度和交付價值方面取得了最高分之一。它對移動和桌面應用程序的強大支持,包括在 Citrix 上的虛擬桌面解決方案,使其在市場上脫穎而出。
"Our continued recognition by Everest Group reaffirms Whatfix's position as a leader in the DAP space. Our customer-first approach and relentless focus on innovation beyond DAP has enabled us to deliver unparalleled value to global enterprises worldwide," said Khadim Batti, CEO and co-founder of Whatfix. "We're proud to offer a solution that empowers organizations to drive user adoption, maximize their technology investments and enhance user productivity."
"我們被埃弗里斯特集團不斷認可,進一步確認了 Whatfix 在 DAP 領域的領導地位。我們的客戶優先方針和對超越 DAP 創新的不懈追求,使我們能夠爲全球企業提供無與倫比的價值," Whatfix 的首席執行官兼聯合創始人 Khadim Batti 說。"我們爲能夠提供使組織能夠推動用戶採用、最大化技術投資並提升用戶生產力的解決方案而感到自豪。"
This recognition comes on the heels of Whatfix's recent $125 million Series E funding, which is driving the company's efforts to enhance its integrated product suite beyond DAP through both organic growth and strategic acquisitions. With this momentum, Whatfix will further solidify its market presence in the US, EMEA, and APAC regions, expand into the Middle East, and strengthen its position within the global public sector.
這一認可恰逢 Whatfix 最近獲得了 12500萬美元的 E 輪融資,這推動了公司通過有機增長和戰略收購拓展其集成產品套件超越 DAP 的努力。憑藉這一勢頭,Whatfix 將進一步鞏固其在美國、歐洲、中東、非洲和亞太地區的市場存在,擴展到中東,並加強其在全球公共部門的地位。
Click here to read the Everest Group Digital Adoption Platform (DAP) PEAK Matrix Assessment 2024.
點擊這裏 閱讀埃弗里斯特集團數字採用平台 (DAP) PEAk 矩陣評估 2024 年。
About Whatfix
Whatfix is advancing the "userization" of application technology, by empowering companies to maximize the ROI of digital investments across the application lifecycle. Powered by GenAI, Whatfix's product suite includes a digital adoption platform, simulated application environments for hands-on training, and no-code application analytics. Whatfix enables organizations to drive user productivity, ensure process compliance, and improve user experience of internal and customer-facing applications. With seven offices across the US, India, UK, Germany, Singapore, and Australia, Whatfix supports 700+ enterprises, including 80+ Fortune 500s like Shell, Microsoft, Schneider Electric, UPS Supply Chain Solutions, and Genuine Parts Company. Backed by investors such as Warburg Pincus, Softbank Vision Fund 2, Dragoneer, Peak XV Partners, Eight Roads, and Cisco Investments, software clicks with Whatfix. For more information, visit the Whatfix website.
關於 Whatfix
Whatfix Whatfix 正在推動應用技術的「用戶化」,使公司能夠在應用生命週期中最大化數字投資的回報率。Whatfix 的產品套件基於 GenAI,包括數字採用平台、用於實操培訓的模擬應用環境以及無代碼應用分析。Whatfix 使組織能夠提升用戶生產力,確保流程合規,並改善內部和麪向客戶的應用程序的用戶體驗。Whatfix 在美國、印度、英國、德國、新加坡和澳大利亞設有七個辦事處,支持 700 多家企業,包括 80 多家財富 500 強公司,如殼牌、微軟、施耐德電氣、UPS 供應鏈解決方案和 genuine parts company。Whatfix 得到了 Warburg Pincus、Softbank Vision Fund 2、Dragoneer、Peak XV Partners、Eight Roads 和 思科的投資支持,讓軟件與 Whatfix 融合得天衣無縫。更多信息,請訪問 Whatfix全球90%的財富500強的小企業、零售、企業和政府客戶都依賴 Pitney Bowes處理郵件和包裹的複雜性。
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