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Wild Island Adventure Park Updates Food and Beverage Ordering With Automated Solution

Wild Island Adventure Park Updates Food and Beverage Ordering With Automated Solution

荒島冒險公園更新了食品和飲料的訂購方式,引入了自動化解決方案。
PR Newswire ·  11/13 16:15

Water Park and Entertainment Center Installs Truffle GoBox and Epson POS Printers to Enhance Guest Experiences

水上樂園和娛樂中心安裝了Truffle GoBox和愛普生POS打印機,以提升客戶體驗

LOS ALAMITOS, Calif., Nov. 13, 2024 /PRNewswire/ -- Epson today announced the Wild Island Adventure Park has implemented a new automated food and beverage ordering system leveraging Epson m-Series POS printers to streamline operations and improve guest experiences. After realizing its outdated kitchen facilities were struggling to keep up with its growing demands and becoming a barrier to its success, the family fun entertainment center began its search for a solution that would modernize its food and beverage facilities and streamline kitchen operations. Last summer, Wild Island deployed the Truffle GoBox, a contactless food and beverage locker, along with Epson printers, and today has 16 of these innovative lockers throughout the water park's various food and beverage facilities.

加利福尼亞州洛斯阿拉米託斯,2024年11月13日/美通社/-- 愛普生今天宣佈,野島冒險樂園已經實施了一個新的自動化食品和飲料訂購系統,利用愛普生m系列POS打印機來優化運營並改善客戶體驗。在意識到其過時的廚房設施難以滿足不斷增長的需求併成爲其成功之路的障礙後,這家家庭娛樂中心開始尋找一種能夠現代化其食品和飲料設施、優化廚房運營的解決方案。去年夏天,野島冒險樂園部署了Truffle GoBox,一種無接觸的食品和飲料儲物櫃,以及愛普生打印機,如今在水上樂園的各種食品和飲料設施中共有16個這樣的創新儲物櫃。

Wild Island Adventure Park moves to automated food and beverage solution with Epson POS printers and Truffle GoBox.

野島冒險樂園啓用了內置愛普生POS打印機和Truffle GoBox的自動化食品和飲料解決方案。

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Wild Island Adventure Park modernizes its food and beverage services with Truffle GoBoxes and Epson POS printers to provide fast, low-maintenance operations for guest services.
野島冒險樂園通過Truffle GoBoxes和愛普生POS打印機現代化其食品和飲料服務,爲客戶提供快速、低維護的服務。

"The kitchen was having a hard time keeping up with the increase in park attendance," said Kelly Smiley, food and beverage director, Wild Island Adventure Park. "Our tickets were slow and most of our guest complaints and poor reviews were regarding food wait times. We needed another option that removed guests from a classic queue line and gave them the opportunity to wait elsewhere while still enjoying the park."

「廚房難以跟上公園參觀人數的增加,」 野島冒險樂園的餐飲董事Kelly Smiley說。「我們的票務系統速度緩慢,大部分客戶投訴和差評都涉及食品等待時間。我們需要另一種選項,讓客人不再排隊,而是讓他們有機會在別處等候,同時還能享受公園的樂趣。」

The Truffle GoBox offers a powerful, seamless system that blends digital and physical dining. "Today our guests scan a QR code that is posted throughout the park and choose their menu items, which are then sent to the kitchen to be prepared," said Smiley. "Once ready, the food and beverages are placed into one of the GoBoxes, which can only be unlocked by a QR code that the customer receives when the order is ready for pickup."

Truffle GoBox提供了一個強大、無縫的系統,將數字和實體餐飲融爲一體。 「如今,我們的客人可以在公園各處掃描貼有QR碼的二維碼,並選擇菜單,然後菜單將發送至廚房準備,」 Smiley說。「準備好後,食品和飲料將放在GoBox中,只能通過在訂單準備好取件時客戶收到的QR碼來解鎖。」

Prior to installing this solution, Wild Island had one main kitchen where they received the most traffic. The lines would be long, with guests sometimes having to wait 45 minutes to 1.5 hours for food. With the new system, guests can continue to enjoy the park while their food is prepared. This helps guarantee order accuracy and eliminates the process of waiting in lines, leaving more time for fun.

在安裝這個解決方案之前,Wild Island只有一個主廚房,那裏的客流量最大。排隊時間很長,有時客人不得不等待45分鐘到1.5小時才能得到食物。有了新系統,客人可以在食物準備的同時繼續享受公園。這有助於確保訂單準確性,消除了排隊等待的過程,留下更多時間來玩樂。

Deploying the Truffle GoBoxes and m-Series printers have also helped Wild Island reduce labor hours in the kitchen area. While their kitchen still runs with the same staff it had in the past, now guests can place their orders on their personal devices, allowing the park to eliminate two cashier positions and reallocate those roles to other departments.

部署Truffle GoBoxes和m-Series打印機還幫助Wild Island減少了廚房區域的勞動小時數。儘管他們的廚房仍然由過去擁有的同樣人員運作,現在客人可以在他們的個人設備上下訂單,允許公園取消兩個收銀員職位,並將這些角色重新分配給其他部門。

"Truffle's vision is simple yet powerful: to elevate and simplify the dining experience, making it more convenient and enjoyable for both customers and businesses," said Omer Choudhary, CEO and founder, Truffle Systems, Inc. "Wild Island's deployment of the Truffle GoBoxes with Epson printers is a testament to our commitment to transforming the hospitality landscape through cutting-edge technology and delivering a seamless and unforgettable experience."

"Truffle的願景簡單而強大:提升和簡化餐飲體驗,使顧客和企業都更方便和愉快," Truffle Systems, Inc.的首席執行官兼創始人Omer Choudhary表示。"Wild Island部署Truffle GoBoxes和愛普生打印機是對我們通過尖端技術改變酒店業景觀並提供無縫和難忘體驗的承諾的證明。"

While the Truffle GoBoxes are a new and exciting addition to the park, Epson thermal POS receipt printers have been used for decades throughout the park. In addition to the recently added m-Series printers integrated with the Truffle GoBoxes, both the entertainment center and water park utilize over 30 TM-T88 series printers due to its speed and low-maintenance features.

雖然Truffle GoBoxes是公園的新激動人心的增值服務,但愛普生熱敏POS收據打印機已經在整個公園使用了數十年。除了最近增加的與Truffle GoBoxes集成的m-Series打印機之外,娛樂中心和水上公園還使用了30多臺Tm-T88系列打印機,因爲它的速度和低維護特性。

"Speed is of the utmost importance at our park, so fast receipt print times are essential," said Smiley. "One of the most popular stands at the park has an average of 58 transactions an hour. The Epson POS printers can withstand this demand and still last, with little to no maintenance required. In fact, the Epson POS printers that we deployed a decade ago still work just as well as the first day we got them. They are a great long-term solution and probably one of the lowest maintenance pieces of hardware we have."

"速度對我們的公園至關重要,因此快速的收據打印時間至關重要," Smiley說。"公園最受歡迎的一個攤位平均每小時有58筆交易。愛普生POS打印機可以承受這一需求,仍然持久耐用,幾乎不需要維護。事實上,我們十年前部署的愛普生POS打印機仍然像第一天拿到它們時一樣有效。它們是一個很好的長期解決方案,可能是我們擁有的維護成本最低的硬件之一。"

"Epson's POS solutions are designed to offer a broad range of options to businesses, no matter their environment," said Mauricio Chacon, group product manager, Business Systems Division, Epson America, Inc. "Wild Island took a leap when overhauling its food ordering system and we are thrilled to see they are finding success and providing customers with an improved guest experience."

愛普生的POS解決方案旨在爲企業提供各種選擇,無論其所處環境如何,"Business Systems Division"的產品經理Mauricio Chacon表示。"在徹底改造其食品訂購系統時,Wild Island邁出了一大步,我們很高興看到他們取得成功併爲顧客提供了更好的體驗。"

About Wild Island
Wild Island, the biggest little locally owned and operating waterpark and family entertainment complex in the West, first opened with the Waterpark in June 1989. Today, Wild Island boasts a multitude of year-round family fun, including the Wild Island Waterpark and Coconut Bowl at Wild Island. For more information, visit .

關於Wild Island
Wild Island,是西部最大最小的本地所有和運營的水上樂園和家庭娛樂綜合體,於1989年6月首次開業水上樂園。如今,Wild Island擁有一系列全年家庭樂趣,包括Wild Island Waterpark和Coconut Bowl。欲了解更多信息,請訪問。

About Truffle Systems
Truffle Systems is at the forefront of transforming front-of-house operations with its omnichannel solutions for enterprise food and beverage. With a focus on frictionless experiences for Retail & Hospitality, Truffle enables businesses to streamline ordering and pickup processes, reduce labor costs, and deliver unforgettable guest experiences. For more information, visit .

關於Truffle Systems
Truffle Systems處於改變前臺運營的最前沿,提供面向企業食品和飲料的全渠道解決方案。專注於爲零售與酒店行業提供無摩擦體驗,Truffle能夠幫助企業簡化訂購和取貨流程,降低勞動力成本,並提供難忘的客戶體驗。欲了解更多信息,請訪問。

About Epson
Epson is a global technology leader whose philosophy of efficient, compact and precise innovation enriches lives and helps create a better world. The company is focused on solving societal issues through innovations in home and office printing, commercial and industrial printing, manufacturing, visual and lifestyle. Epson's goal is to become carbon negative and eliminate use of exhaustible underground resources such as oil and metal by 2050.

關於愛普生(Epson)
愛普生是全球領先的科技公司,其高效、精準、緊湊的創新理念豐富了人們的生活,幫助創造更美好的世界。該公司專注於通過家庭與辦公室印刷、商業和工業印刷、製造業、視覺和生活方式等創新解決社會問題。愛普生的目標是成爲負碳公司,到2050年消除石油和金屬等可耗盡的地下資源的使用。

Led by the Japan-based Seiko Epson Corporation, the worldwide Epson Group generates annual sales of more than JPY 1 trillion. global.epson.com/

愛普生集團總部位於日本的精工愛普生公司,年銷售額超過1萬億日元。global.epson.com/

Epson America, Inc., based in Los Alamitos, Calif., is Epson's regional headquarters for the U.S., Canada, and Latin America. To learn more about Epson, please visit: epson.com. You may also connect with Epson America on Facebook (facebook.com/Epson), X (x.com/EpsonAmerica), YouTube (youtube.com/epsonamerica), and Instagram (instagram.com/EpsonAmerica).

位於加利福尼亞州洛斯阿拉米託斯的愛普生美洲公司是愛普生在美國、加拿大和拉丁美洲的地區總部。欲了解更多關於愛普生的信息,請訪問網站:epson.com。您也可以在Facebook(facebook.com/Epson),X(x.com/EpsonAmerica),YouTube(youtube.com/epsonamerica)和Instagram(instagram.com/EpsonAmerica)上聯繫愛普生美國公司。

EPSON is a registered trademark of Seiko Epson Corporation. All other product and brand names are trademarks and/or registered trademarks of their respective companies. Epson disclaims any and all rights in these marks. Copyright 2024 Epson America, Inc.

EPSON是精工愛普生株式會社的註冊商標。所有其他產品和品牌名稱均爲其各自公司的商標和/或註冊商標。愛普生放棄對這些標記的所有權利。版權所有2024年愛普生美國有限公司。

SOURCE Epson America, Inc.

資料來源:愛普生美國公司。

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