DJ Sears Woes Hit Hometown Stores
By Suzanne Kapner
At a Sears Hometown store in Barre, Vt., shelves are bare of Craftsman tools, Whirlpool washing machines and Kenmore ovens. With little product to sell, owner Tom Coulter said he is turning customers away daily.
When the store has merchandise, the prices are often lower on the website of its sister chain, Sears. Mr. Coulter said his commission and bonus will be penalized if he matches sears.com's prices, though he is able to match the prices of other chains without penalty.
Four years ago, the store was profitable. Today, it is barely breaking even. Mr. Coulter and his wife haven't taken a salary since the spring, and they are struggling to pay their bills. If they walk away from their store, they could get sued. A similar story is playing out at Hometown stores across the country, the latest chapter in financier Edward Lampert's dismantling of Sears.
A Sears Hometown spokesman said the company is committed to supporting its network of independent owners and is doing everything it can to help them succeed in the local communities where they operate.
Sears Hometown is a collection of smaller stores selling tools, appliances, and lawn and garden equipment. There are about 375 locations in mostly rural towns, and the majority of them are run by independent contractors such as Mr. Coulter. The Hometown stores had nearly $960 million in sales in its most recent fiscal year, which ended in February 2019. Both Sears Hometown and Sears are controlled by Mr. Lampert, although the smaller stores weren't part of the Sears bankruptcy in 2018.
Originally part of Sears Holdings Corp., the division was spun off into a separate publicly traded company in 2012 called Sears Hometown and Outlet Stores Inc. Mr. Lampert, the former Sears chairman, chief executive and largest shareholder, became a majority investor in the chain as a result of the spinoff.
The Hometown and Outlet chain continued to operate independently after Sears Holdings filed for bankruptcy protection in the fall of 2018. Mr. Lampert blocked an attempt by the spinoff's board to liquidate the money-losing Hometown stores last spring, while he was in negotiations to buy full control of the chain.
In a letter to the Hometown and Outlet board, Mr. Lampert argued that liquidating the Hometown stores would hurt Hometown owners and their families, as well as their employees and the communities that they serve.
In October, Mr. Lampert paid $36 million for the 45% of Hometown that he didn't already own. At the same time, Hometown agreed to sell assets including its Outlet business, which mostly sells used and discontinued goods, for about $133 million.
Sears Hometown and Outlet investors have filed a lawsuit in Delaware Chancery Court that accuses Mr. Lampert of buying the company for an unfairly low price. Mr. Lampert has denied the allegations.
Hometown store owners pay rent and the costs of keeping up their shops but don't own the merchandise they stock. The goods are owned by the corporate parent, which pays them a commission on sales. Several owners said the flow of goods dried up once Mr. Lampert acquired full control of Hometown.
"We were able to work with vendors like Samsung and LG Electronics," said Stan Downey, who operates a Hometown store in Newton, Kan. After Mr. Lampert took over, "our shelves became empty."
Through a spokesman, Mr. Lampert declined to comment.
Mr. Downey's contract expires in 30 days. He doesn't want to renew it but is afraid he will have trouble finding work given a two-year noncompete clause.
Another Hometown owner in Michigan said she is no longer able to honor Craftsman's lifetime warranty. If customers come in looking for replacement parts, she sends them to a nearby Lowe's.
Sears Hometown continues to have its own buying agreements with vendors and sources some merchandise through Sears, according to a person familiar with the situation.
Many vendors, including Whirlpool Corp., stopped or reduced their supply of goods to Sears Holdings as it teetered into bankruptcy protection. Roughly 270 vendors that continued supplying the retailer are getting paid about 33 cents on the dollar, complicating Sears's efforts to keep its own shelves stocked, according to Sears employees.
Mr. Lampert bought 425 Sears department stores and Kmart locations out of bankruptcy this past February. They are owned by a company he controls called Transform Holdco LLC, also known as Transformco. He has continued to close stores, and now operates about 182 Sears and Kmart locations. Mr. Lampert also has continued to divest assets, including the DieHard battery brand, which Transformco agreed to sell in December for $200 million to Advance Auto Parts Inc.
Mr. Lampert last week reached an $18 million settlement with the estate of Sears Holdings, which remains in bankruptcy. He had accused the "old" Sears of intentionally delaying payments to vendors and shortchanging Transformco on promised inventory. The "old" Sears said it was owed $57.5 million by Transformco.
Hometown store owners said they are being kept in the dark about the company's strategy and, in some cases, receiving misleading information.
"All communication has stopped," said Ashley Enfinger, who owns two Hometown stores in Alabama and is a member of an owners council that is supposed to meet quarterly with management. Mr. Enfinger said about one-third of Hometown owners' agreements expire in July. He said many, like him, don't plan to renew.
Sears Hometown leadership has sent several business updates to owners since Mr. Lampert's acquisition and holds frequent calls with the owners council, the person familiar with the situation said. The company is in discussions with a small number of owners who have asked to be let out of their contracts, which isn't unusual following the holiday period, this person said.
One aspect puzzling to Hometown owners is why sears.com is undercutting them on prices.
In December, Tim England was selling a Kenmore side-by-side refrigerator for $1,799 at his Hometown store in Pocatello, Idaho. The same model was listed on Sears's website for $1,299.
Sears Hometown and Sears operate separate websites and have different pricing structures, the person familiar with the situation said.
Mr. England said his store did less than $500,000 in sales last year, down from about $1.2 million three years ago. He said a big contributor to the sales decline was his inability to get products, a situation that Mr. England said worsened after Mr. Lampert acquired the Hometown stores. At the end of December, he tried to order a Maytag oven for a customer and was told it wouldn't arrive until March.
Two days later, on Jan. 1, he closed his store, part of an agreement he worked out with the parent company. The deal required him to pay the freight to ship the inventory to other Hometown locations.
"Anyone could see that Sears wasn't doing well," Mr. England said. "But Hometown was a separate company. The way it was presented to me by management was that even if Sears went away, Hometown would still be around."
Write to Suzanne Kapner at Suzanne.Kapner@wsj.com
(END) Dow Jones Newswires
January 20, 2020 09:35 ET (14:35 GMT)
Copyright (c) 2020 Dow Jones & Company, Inc.
DJ西爾斯災難襲擊家鄉商店
蘇珊娜·卡普納
在弗吉尼亞州巴雷(Barre)的西爾斯(Sears)家鄉的一家商店裏,貨架上空空如也,擺滿了工匠工具、漩渦洗衣機和肯莫爾烤箱。由於產品很少出售,店主湯姆·庫爾特(TomCoulter)説,他每天都在拒絕顧客。
當商店有商品時,其姊妹連鎖店西爾斯的網站上的價格往往會更低。庫爾特説,如果他與Sears.com的價格相匹配,他的佣金和獎金將受到懲罰,不過他可以不受處罰地與其他連鎖店的價格相提並論。
四年前,這家商店是盈利的。今天,它幾乎沒有盈虧平衡。庫爾特先生和他的妻子從春天起就沒有領過工資,他們正在努力支付賬單。如果他們離開商店,就會被起訴。類似的故事正在全國各地的家鄉商店上演,這是金融家愛德華·蘭伯特(EdwardLampert)解散西爾斯(Sears)的最新一章。
西爾斯的一位家鄉發言人説,該公司致力於支持其獨立業主網絡,並正在盡一切努力幫助他們在當地社區取得成功。
西爾斯的家鄉是一個小商店的集合出售工具,電器,草坪和花園設備。在大多數農村城鎮,大約有375個地點,其中大多數是由庫爾特先生這樣的獨立承包商經營的。在截至2019年2月的最近一個財年,這家家鄉商店的銷售額接近9.6億美元。西爾斯的家鄉和西爾斯都由蘭珀特控制,儘管較小的商店並不是西爾斯2018年破產的一部分。
該部門最初是西爾斯控股公司(SearsHoldingsCorp.)的一部分,2012年被剝離為一家獨立的上市公司,名為西爾斯(Sears)的家鄉和前西爾斯董事長、首席執行官和最大股東蘭珀特因分拆而成為該連鎖公司的多數投資者。
西爾斯控股(SearsHoldings)在2018年秋季申請破產保護後,這家家鄉和分店繼續獨立運營。去年春天,蘭伯特阻止了分拆公司董事會試圖清算虧損的家鄉商店的企圖,當時他正就收購這家連鎖店的全部控制權進行談判。
蘭伯特在致家鄉和分店委員會的一封信中表示,清理家鄉商店會傷害家鄉的業主及其家人,以及他們的員工和他們所服務的社區。
今年10月,蘭伯特以3600萬美元的價格收購了他尚未擁有的45%的家鄉。與此同時,家鄉同意以約1.33億美元的價格出售資產,其中包括主要銷售二手和停產商品的分店業務。
西爾斯的家鄉和分店投資者已向特拉華州法院提起訴訟,指控蘭伯特以不公平的低價收購該公司。蘭伯特否認了這些指控。
家鄉的店主支付租金和維持商店的費用,但他們所儲存的商品卻沒有所有權。這些貨物歸母公司所有,母公司向他們支付銷售佣金。一些業主説,一旦蘭伯特完全控制了家鄉,貨物流動就會枯竭。
“我們能夠與三星(Samsung)和LG電子(LG Electronics)等供應商合作,”斯坦·唐尼(Stan Downey)説。在蘭伯特先生接手之後,“我們的貨架變得空蕩蕩的。”
蘭伯特通過發言人拒絕置評。
唐尼先生的合同30天后到期。他不想續簽,但他擔心,考慮到兩年的競業禁止條款,他將很難找到工作。
密歇根州的另一位家鄉老闆説,她再也不能履行工匠的終身保修期。如果顧客來找替換零件,她就會把它們送到附近的勞氏(Lowe‘s)。
據一位知情人士透露,西爾斯的家鄉繼續與供應商簽訂購買協議,並通過西爾斯提供一些商品。
惠而浦公司(WhirlPoorCorp.)等許多供應商在西爾斯控股(SearsHoldings)瀕臨破產保護之際,停止或減少了對該公司的供應。西爾斯員工表示,繼續為這家零售商供貨的約270家供應商以一美元支付約33美分,這使西爾斯保持貨架庫存的努力變得更加複雜。
今年2月,蘭伯特收購了425家西爾斯百貨公司和凱馬特門店,使其免於破產。它們由他控制的一家名為Transform Holdco LLC的公司擁有,該公司也被稱為Transformco。他一直在關閉門店,目前經營着大約182家西爾斯(Sears)和凱馬特(Kmart)門店。蘭伯特還繼續剝離資產,其中包括頑固性電池品牌。去年12月,Transformco同意以2億美元的價格出售該品牌,用於推進汽車零部件公司(Auto Parts Inc.)。
上週,蘭伯特與仍處於破產狀態的西爾斯控股(Sears Holdings)達成了1,800萬美元的和解協議。他指責“老”西爾斯故意拖延對供應商的付款,並在承諾的庫存上做空Transformco。“老”西爾斯説,Transformco欠它5750萬美元。
家鄉的店主們説,他們對公司的策略一無所知,在某些情況下,他們也收到了誤導的信息。
“所有的溝通都停止了,”艾希禮·恩芬格説,他在阿拉巴馬州擁有兩家家鄉的商店,是業主委員會的成員,該委員會應該每季度與管理層舉行一次會議。恩芬格説,大約三分之一的家鄉業主協議將於7月到期。他説很多人,像他一樣,不打算續訂。
知情人士説,西爾斯的家鄉領導層自蘭珀特收購以來,已向業主發送了幾份企業最新情況,並經常與業主委員會通電話。這位知情人士説,該公司正在與少數要求解除合同的業主進行談判,這在假期過後並不少見。
令家鄉業主感到困惑的一個方面是,為何sears.com在價格上低於他們。
去年12月,蒂姆·英格蘭(TimEngland)在愛達荷州波卡特洛(Pocatello)的家鄉商店,以1,799美元的價格賣了一台肯莫爾並排冰箱。同樣的型號在西爾斯的網站上以1299美元的價格上市。
知情人士説,西爾斯的家鄉和西爾斯分別經營不同的網站,並有不同的定價結構。
英格蘭説,他的商店去年的銷售額不到50萬美元,低於三年前的120萬美元。他説,導致銷售額下降的一個重要原因是他無法獲得產品。英格蘭説,蘭伯特收購了家鄉的商店後,這種情況就變得更糟了。12月底,他試圖為一位顧客訂購一台梅塔格烤箱,並被告知它要到3月份才能到。
兩天後,在1月1日,他關閉了他的商店,這是他與母公司達成的協議的一部分。這筆交易要求他支付運費,以便將存貨運往其他家鄉。
“任何人都能看出西爾斯的表現不太好,”英格蘭先生説。“但家鄉是一家獨立的公司。管理層把它介紹給我的方式是,即使西爾斯離開了,家鄉仍會在我身邊。”
寫信給Suzanne Kapner,電話:Suzanne.Kapner@wsj.com
(完)道瓊斯通訊社
2020年1月20日09:35(格林尼治時間14:35)
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