Teleperformance Expands Presence in Asia Pacific With New Site in Bali
Teleperformance Expands Presence in Asia Pacific With New Site in Bali
Key client services that will be provided by Customer Experts at the Island's multilingual population will help expand the company's global footprint by providing service from the heart across more than 21 Asian and European languages
島上多語種人口將通過用心服務幫助擴大公司在全球的影響力，覆蓋21種以上的亞洲和歐洲語言
BALI, Indonesia, Oct. 1, 2024 /PRNewswire/ -- Teleperformance (TP), a global leader in digital business services, today announced that it has opened a new multilingual hub in Bali, Indonesia which expands the company's global footprint in delivering multilingual support tailored to meet the evolving needs of clients.
2024年10月1日，印度尼西亞巴厘島 /PRNewswire/ -- 全球數字商業服務領導者Teleperformance（TP）今天宣佈在印度尼西亞巴厘島開設了一個新的多語種中心，擴大了公司的全球影響力，提供多語種支持以滿足客戶不斷變化的需求。
The new Bali site will employ 500 Customer Experts who will provide service from the heart in more than 21 Asian and European languages. Bali is home to a diverse and multilingual population thanks to the island's thriving tourism industry, which has fostered a workforce highly proficient in multiple languages. This makes Bali an ideal location for TP's new multilingual hub, enabling TP to provide exceptional support to clients across different regions and languages.
巴厘島的新工地將僱用500名客戶專家，用心提供21種以上的亞洲和歐洲語言服務。由於島上繁榮的旅遊業，巴厘島擁有多樣化和多語種的人口，這促進了一支精通多種語言的勞動力。這使巴厘島成爲TP新的多語種中心的理想位置，使TP能夠向不同地區和語言的客戶提供傑出的支持。
Key client services that will be provided by Customer Experts at the Bali site include customer experience management, back-office services, integrated sales support, collections, finance and accounting, trust and safety, advanced analytics and business transformation consulting, among other services.
客戶專家在巴厘島工地提供的關鍵客戶服務包括客戶體驗管理、後勤服務、整合銷售支持、徵收、財務和會計、信任與安全、高級分析和業務諮詢轉型等服務。
The new site in Bali marks TP's fifth site in Indonesia, where the company currently employs over 4,500 people across five sites serving more than 25 clients including some of the world's premier brands. The company's operations in Indonesia support major global clients across all sectors and many geographies, including Australia, Japan, Korea, China, Singapore and United States.
在巴厘島的新工地標誌着TP在印度尼西亞的第五個工地，該公司目前在五個工地僱用超過4,500名員工，爲超過25家客戶提供服務，其中包括一些世界一流的品牌。該公司在印度尼西亞的業務支持各個行業的主要全球客戶，涵蓋澳洲、日本、韓國、中國、新加坡和美國等多個地理位置。
The new Bali site is the second new operational site TP opened this year, as the company continues to expand its service offerings across the globe. In August, the company opened a second location in Jamaica.
巴厘島新工地是TP今年開設的第二個新運營地，因爲該公司繼續在全球範圍擴大其服務產品。今年8月，該公司在牙買加開設了第二個地點。
ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), is a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world's biggest brands and their customers. The Group's comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. The teams of multilingual, inspired, and passionate experts and advisors, spread in close to 100 countries, as well as the Group's local presence allows it to be a force of good in supporting communities, clients, and the environment. In 2023, Teleperformance reported consolidated revenue of €8,345 million (US$9 billion) and net profit of €602 million.
TELEPERFORMANCE GROUP簡介
Teleperformance（TEP - ISIN: FR0000051807 - Reuters: TEPRF.PA - Bloomberg: TEP FP）是全球領先的數字業務服務提供商，始終致力於將先進技術與人類的同理心相結合，爲世界上最大的品牌及其客戶提供更簡單、更快捷、更安全的增值客戶關懷。集團的全面、基於人工智能的服務組合，從前臺客戶關懷到後臺職能，包括運營諮詢和高價值的數字轉型服務。它還提供一系列專門化的服務，如催收、口譯和本地化、簽證和領事服務、招聘流程外包服務。多語言、富有靈感和熱情的專家和顧問分佈在近100個國家，以及集團的本土存在，使其能夠成爲支持社區、客戶和環境的力量。2023年，Teleperformance報告了合併營業收入8345百萬歐元（9億元美元）和淨利潤602百萬歐元。
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders. In the area of corporate social responsibility, Teleperformance shares are included in the CAC 40 ESG since September 2022, the Euronext Vigeo Euro 120 index since 2015, the MSCI Europe ESG Leaders index since 2019, the FTSE4Good index since 2018 and the S&P Global 1200 ESG index since 2017.
Teleperformance股票在歐洲巴黎證交所市場交易，A級市場，符合延期結算服務的條件。它們被包含在以下指數中：CAC 40指數、STOXX 600指數、S&P歐洲350指數、MSCI全球標準指數和歐洲納斯達克科技領導者指數。在企業社會責任領域，Teleperformance股票自2022年9月起被納入CAC 40 ESG指數，自2015年起被納入Euronext Vigeo Euro 120指數，自2019年起被納入MSCI Europe ESG Leaders指數，自2018年起被納入FTSE4Good指數，自2017年起被納入S&P Global 1200 ESG指數。
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