Press release

September 24, 2024

Implementation of emergency measures for disasters caused by low pressure and front accompanied by heavy rain.

We offer our deepest sympathies to all those affected by the disasters caused by the heavy rain accompanying the low pressure system and front.
In response to the recent disaster, Japan Post Group will provide emergency assistance to those affected in the regions where the Disaster Relief Act is applied as described below.
In addition, we will handle the same for any areas where the Disaster Relief Act is applicable in the future.

Note

1 Target area

Ishikawa Prefecture
Nanao City, Wajima City, Suzu City, Hakui District Shika Town, Houjyo District Anamizu Town, Houjyo District Noto Town

2 Handling contents

(1) Savings relationship (refer to separate sheet 1)
Emergency handling of savings and other items for victims who have lost passbooks, certificates, etc.
(2) Insurance relationship (refer to separate sheet 2)
Emergency handling of insurance contracts and simple life insurance contracts of Japan Post Insurance, extension of payment deferral period of insurance premiums, payment of insurance money, etc.

3 Handling post offices and handling stores

(1) Savings (2) Insurance A Extension of the grace period for payment of insurance premiums We will extend the maximum grace period, including the normal grace period, to six months. B Emergency handling of insurance benefits From Thursday, July 11, 2024 to Tuesday, August 13, 2024 [CUSTOMER INQUIRIES] 　Yucho Call Center 0120-108420 [Reception hours] Please check the inquiry page. *You can also use it for free from mobile phones, etc. *There are some cases where it cannot be used, such as with IP phones. Kanpo call center 0120-552-950 (toll-free) [Reception hours: weekdays 9:00 am to 9:00 pm, Saturdays, Sundays, and holidays 9:00 am to 5:00 pm] (Excludes January 1-3.) Japan Post Co., Ltd. Customer Service Center 0120-23-28-86 (toll-free)
Post office * and each branch of Yucho Bank
* Including simple post offices (limited to savings handling offices).
(2) Insurance A Extension of the grace period for payment of insurance premiums We will extend the maximum grace period, including the normal grace period, to six months. B Emergency handling of insurance benefits From Thursday, July 11, 2024 to Tuesday, August 13, 2024 [CUSTOMER INQUIRIES] 　Yucho Call Center 0120-108420 [Reception hours] Please check the inquiry page. *You can also use it for free from mobile phones, etc. *There are some cases where it cannot be used, such as with IP phones. Kanpo call center 0120-552-950 (toll-free) [Reception hours: weekdays 9:00 am to 9:00 pm, Saturdays, Sundays, and holidays 9:00 am to 5:00 pm] (Excludes January 1-3.) Japan Post Co., Ltd. Customer Service Center 0120-23-28-86 (toll-free)
Post offices * and each support branch of Japan Post Insurance
* Excluding simple post offices.
Note: Due to the impact of disasters, there may be post offices, Yucho Bank branches, Japan Post Insurance support branches, or ATMs that are not available for use. We apologize for any inconvenience caused to customers.

4 Handling period

(1) Savings (2) Insurance A Extension of the grace period for payment of insurance premiums We will extend the maximum grace period, including the normal grace period, to six months. B Emergency handling of insurance benefits From Thursday, July 11, 2024 to Tuesday, August 13, 2024 [CUSTOMER INQUIRIES] 　Yucho Call Center 0120-108420 [Reception hours] Please check the inquiry page. *You can also use it for free from mobile phones, etc. *There are some cases where it cannot be used, such as with IP phones. Kanpo call center 0120-552-950 (toll-free) [Reception hours: weekdays 9:00 am to 9:00 pm, Saturdays, Sundays, and holidays 9:00 am to 5:00 pm] (Excludes January 1-3.) Japan Post Co., Ltd. Customer Service Center 0120-23-28-86 (toll-free)
From Tuesday, September 24, 2024 to Wednesday, October 23, 2024.
(2) Insurance A Extension of the grace period for payment of insurance premiums We will extend the maximum grace period, including the normal grace period, to six months. B Emergency handling of insurance benefits From Thursday, July 11, 2024 to Tuesday, August 13, 2024 [CUSTOMER INQUIRIES] 　Yucho Call Center 0120-108420 [Reception hours] Please check the inquiry page. *You can also use it for free from mobile phones, etc. *There are some cases where it cannot be used, such as with IP phones. Kanpo call center 0120-552-950 (toll-free) [Reception hours: weekdays 9:00 am to 9:00 pm, Saturdays, Sundays, and holidays 9:00 am to 5:00 pm] (Excludes January 1-3.) Japan Post Co., Ltd. Customer Service Center 0120-23-28-86 (toll-free)
Extension of the grace period for payment of insurance premiums
We will extend the maximum grace period, including the normal grace period, to six months.
Emergency handling of insurance benefits
From Tuesday, September 24, 2024 to Wednesday, October 23, 2024.