Summit Fleet Moves Up a Gear With 8x8, Accelerating the Customer and Employee Experience
Summit Fleet Moves Up a Gear With 8x8, Accelerating the Customer and Employee Experience
Its previous on-premises phone system no longer provided Summit Fleet with the communication capabilities it needed to manage a newly hybrid workforce, while also engaging with suppliers and customers. Summit Fleet chose 8x8's cloud contact center and unified communications platform because of its advanced reporting, intuitive and powerful functionality, and affordable pricing. The total migration took fewer than six weeks, and a dedicated 8x8 project manager helped plan and guide the migration process for a team of employees.Leading Fleet Management Firm Migrates to 8x8's Cloud Contact Center and Unified Communications Platform for Data-driven Insights, Improved Customer Experience, and Employee-focused Functionality
領先的車隊管理公司遷移到8x8的雲聯繫中心和統一通信平台，以獲取數據驅動的見解，改善客戶體驗和以員工爲中心的功能
CAMPBELL, Calif.--(BUSINESS WIRE)--Aug. 15, 2024--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that Summit Fleet has deployed the 8x8 cloud contact center and unified communications platform, along with 8x8 Voice for Microsoft Teams, to support its hybrid workforce, provide cost-effective insights into its contact center, and enhance customer and employee experiences.
加州坎貝爾市--(BUSINESS WIRE)--2024年8月15日--8x8, Inc. (NASDAQ: EGHT)是一家領先的綜合雲聯繫中心和統一通信平台提供商，今天宣佈Summit Fleet已經部署了8x8雲聯繫中心和統一通信平台，以及8x8 Voice for Microsoft Teams，支持其混合式工作人員，爲其聯繫中心提供經濟實惠的洞見，並提升客戶和員工體驗。
For almost three decades, Summit Fleet has been providing commercial vehicle leasing and fleet management solutions to clients across Australia. Its clients range in size and need, including hospitals, schools and universities, charities, and large corporations, and Summit Fleet supports each with specialist fleet vehicles and dedicated, personalized customer experiences.
在近30年的時間裏，Summit Fleet一直爲澳大利亞各行各業的客戶提供商用車租賃和車隊管理解決方案。其客戶規模和需求各不相同，包括醫院、學校和大學、慈善機構和大型企業，Summit Fleet爲每個客戶都提供專業車隊車輛和個性化的客戶體驗。
Its previous on-premises phone system no longer provided Summit Fleet with the communication capabilities it needed to manage a newly hybrid workforce, while also engaging with suppliers and customers. Summit Fleet chose 8x8's cloud contact center and unified communications platform because of its advanced reporting, intuitive and powerful functionality, and affordable pricing. The total migration took fewer than six weeks, and a dedicated 8x8 project manager helped plan and guide the migration process for a team of employees.
其之前的本地電話系統不再提供Summit Fleet所需的通信能力，以管理新的混合式工作人員，同時與供應商和客戶進行交流。Summit Fleet選擇8x8的雲聯繫中心和統一通信平台，因爲它具有先進的報告功能、直觀而強大的功能，及經濟實惠的價格。整個遷移過程少於六週，專門的8x8項目經理協助計劃和指導員工團隊的遷移過程。
Additionally, 8x8 Voice for Microsoft Teams allows Summit Fleet's employees – whether hybrid, remote, or in-person – to work from the user interface they are familiar with, while relying on 8x8 on the backend. 8x8's reporting functionality also allows Summit Fleet's supervisors to effectively manage workloads, monitor calls and employee performance, and quickly investigate caller issues when needed.
此外，8x8 Voice for Microsoft Teams使Summit Fleet的員工--無論是混合式、遠程還是在場內--能夠從他們熟悉的用戶界面工作，同時依靠8x8在後台。8x8的報告功能也允許Summit Fleet的主管有效地管理工作負荷，監控通話和員工績效，並在需要時快速調查呼叫者問題。
"Our business involves a lot of moving parts, both internally and externally, so it was important that we had a communications platform that would allow us to easily track each step of the journey," said Jon Bates, IT Manager at Summit Fleet. "With 8x8, our employees across the organization are empowered to communicate and collaborate better regardless of their location, and we can continue to provide customers with the quality customer service that we're known for."
"我們的業務涉及很多環節，無論內部還是外部，因此擁有一種通信平台非常重要，它可以讓我們輕鬆跟蹤每一步旅程，" Summit Fleet的IT經理Jon Bates說。"使用8x8，我們整個組織的員工都能夠在任何地方更好地進行溝通和協作，我們可以繼續爲客戶提供我們所聞名的高質量客戶服務。"
"Leasing thousands of vehicles, often to a single client, requires fleet management support and seamless communication and effective collaboration between employees and customers," said Hunter Middleton, Chief Product Officer at 8x8. "By migrating to 8x8, Summit Fleet has enhanced its employee and customer experience, and it now has the infrastructure to cost-effectively support its current requirements, along with a suite of features that it can use for future growth too."
"租用數千輛車，往往是一個客戶，需要車隊管理支持和員工與客戶之間無縫的溝通和有效的協作，" 8x8的首席產品官Hunter Middleton說。"通過遷移到8x8，Summit Fleet增強了員工和客戶體驗，現在它擁有成本效益的基礎設施來支持當前需求，以及可用於未來增長的一系列功能。"
8x8's cloud contact center and unified communications platform, which includes integrated contact center, business phone, team chat, video meetings, and SMS capabilities, is a resilient, secure, and compliant cloud platform that offers the highest levels of reliability with a financially backed, platform-wide 99.999 percent uptime SLA across an integrated cloud UCaaS and CCaaS solution.
8x8的雲聯繫中心和統一通信平台包括集成的聯繫中心、商務電話、團隊聊天、視頻會議和SMS功能，是一個彈性、安全和合規的雲平台，提供了最高水平的可靠性，以財務支持的平台範圍內99.999%的可用性SLA，覆蓋了一個集成的雲UCaaS和CCaaS解決方案。
About 8x8 Inc.
關於8x8公司。
8x8, Inc. (NASDAQ: EGHT) is transforming the future of business communications as a leading Software as a Service provider of 8x8 XCaaS (Experience Communications as a Service), an integrated contact center, voice communications, video, chat, and SMS solution built on one global cloud communications platform. 8x8 uniquely eliminates the silos between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to power the communications requirements of all employees globally as they work together to deliver differentiated customer experiences. For additional information, visit , or follow 8x8 on LinkedIn, Twitter and Facebook.
8x8, Inc. (NASDAQ: EGHT)正在改變商業通信的未來，成爲8x8 XCaaS（經驗通信即服務）的領先軟件即服務提供商，這是一個建立在全球雲通信平台上的綜合聯繫中心、語音通信、視頻、聊天和SMS解決方案。8x8獨特地消除了統一通信即服務（UCaaS）和聯繫中心即服務（CCaaS）之間的障礙，以滿足全球所有員工的通信需求，他們共同合作，提供不同的客戶體驗。欲了解更多信息，請訪問，或在LinkedIn、Twitter和Facebook上關注8x8。
8x8, 8x8 XCaaS, Experience Communications as a Service are trademarks of 8x8, Inc.
8x8、8x8 XCaaS、Experience Communications as a Service是8x8公司的商標。
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Source: 8x8, Inc.
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譯文內容由第三人軟體翻譯。
