International Adoption of 3CLogic's ServiceNow CCaaS Solution Continues With Latest Selection by UK-based IT Firm
International Adoption of 3CLogic's ServiceNow CCaaS Solution Continues With Latest Selection by UK-based IT Firm
3CLogic to transform customer service for one of UK's largest IT providers in collaboration with ServiceNow with advanced AI and contact center solutions for Customer Service Management (CSM) offering.
3CLogic與ServiceNow合作，通過先進的人工智能和聯繫中心解決方案，爲英國最大的IT供應商之一改善客戶服務管理（CSM）的業務。
ROCKVILLE, Md., July 11, 2024 /PRNewswire/ -- 3CLogic, the leading AI and contact center solution for ServiceNow, today announced its selection by one of the UK's leading managed service providers (MSP) of business software and IT services. The strategic decision was rooted in the organization's desire to streamline the connection between back-office workflows and front-office engagements to enable a single unified experience and improve operational efficiencies.
2024年7月11日，馬里蘭州羅克維爾 /PRNewswire/ --3CLogic作爲ServiceNow領先的人工智能和聯繫中心解決方案，今天宣佈該組織已被 英國主要的業務軟件和IT服務的管理服務供應商 （MSP）選擇。該戰略決策基於該組織的願望，闊別辦公室工作流程與前端聯繫的間隔，以實現單一統一的體驗，並提高運營效率。
Relying on multiple disparate systems, the organization struggled to reconcile data and processes for its over 15,000 customers across industries, including healthcare, social services, government, manufacturing, retail, and higher education. The overall complexity of its technology stack reduced its ability to easily implement tailored services, including tens of millions of annual incoming calls, to its diverse clientele while creating additional manual work and operating costs.
該組織依賴多種不相容的系統，難以協調行業間超過15,000個客戶的數據和流程，包括醫療保健，社會服務，政府，製造，零售和高等教育等行業。其整體技術堆棧的複雜性降低了其實現定製服務的能力，包括每年數千萬次來電，致力於爲其各種客戶提供服務，同時創建額外的手動工作和運營費用。
"This is a common challenge for large enterprises," explains Matt Durkin, VP of Global Sales at 3CLogic. "As a result, many are eager to adopt strategies that will help them reduce the number of platforms and technologies they need to deliver everyday services to optimize customer experiences but with less effort."
"這是大型企業共同面臨的挑戰，"3CLogic的全球銷售副總裁馬特·德爾金解釋說。"因此，許多企業渴望採用有助於減少平台和技術數量，以更少的努力優化客戶體驗的策略。"
With ServiceNow IT Service Management (ITSM) already successfully leveraged internally by its IT Help Desk, the decision was made to adopt ServiceNow's Customer Service Management (CSM) offering in combination with 3CLogic's ServiceNow-centric AI and contact center solutions to streamline the end-to-end workflow between back-office and front-office operations. Replacing its current CRM, Salesforce, and its existing contact center vendor, the organization expects to improve self-service with Conversational AI, enhance agent productivity, reduce call handle times by up to 70%, and gain key AI-powered analytics to enable real-time insights at scale.
該組織已成功在其IT幫助臺內部使用ServiceNow IT服務管理（ITSM），因此決定採用ServiceNow的客戶服務管理（CSM）服務，以及3CLogic的以ServiceNow爲中心的人工智能和聯繫中心解決方案，以簡化辦公室工作流程和前端操作之間的全流程工作。該組織將替換當前的CRM,Salesforce和現有的聯繫中心供應商，預計將通過對話式AI提供自助服務，增強代理人生產力，將呼叫處理時間縮短高達70％，獲得關鍵的AI驅動分析，以實現實時的規模化見解。
"We help empower global organizations to leverage their existing ServiceNow investment to deliver the maximum value and output without introducing overlapping capabilities. The approach brings together contact center and back-office operations into a single unified agent and administrative workspace purpose-built to make work easier, more efficient, and the delivery of services faster," states Matt Durkin, VP of Global Sales at 3CLogic.
"我們幫助全球組織利用其現有的ServiceNow投資，提供最大的價值和產出，而不會引入冗餘的能力。這種方法將聯繫中心和後臺操作整合到單個統一的代理人和管理工作區中，旨在使工作更輕鬆，更高效，並快速交付服務，"3CLogic的全球銷售副總裁馬特·德爾金說。
3CLogic's unique approach to customer and employee engagements is growing in global demand, resulting in several new internationally recognized partnerships, including a prominent IT Infrastructure firm, a major European rail operator, an international airport, and a global B2B travel platform. The organization will present its latest capabilities and benefits for its ServiceNow IT Service Management, Customer Workflows, HR Service Delivery, and Source-to-Pay native offerings at the upcoming ServiceNow Summits in Atlanta, GA, on August 23, 2024, and Chicago, IL, on October 10, 2024.
3CLogic在客戶和員工的專屬參與方面採用獨特方式，得到了全球性的認可，在世界範圍內得到了幾個知名合作伙伴的支持，包括重要的IT基礎設施公司，主要歐洲鐵路運營商，國際機場和全球B2B旅行平台。該組織將在ServiceNow Summit上展示其最新的服務和快速工具，以及服務於ServiceNow，以及Source-to-Pay本機套件。位於2024年8月23日的亞特蘭大，佐治亞州和2024年10月10日。主要IT基礎設施公司這是我們購買和發行 30 至 40 部小成本電影的業務。利用我們公映、家庭娛樂和庫存發行的規模，自 2020 財年以來，我們的多平台電影發佈中有 93% 爲獅門工作室帶來盈利，收益高於行業平均水平。主要歐洲鐵路運營商一種甲骨文協議，旨在將AI和複雜的計算機功能引入鏈上國際機場以及全球B2B旅行平台該組織將展示最新的服務和快速工具，以及服務於ServiceNow系統和Source-to-Pay本機套件。IT服務管理, 客戶工作流程, 人力資源服務交付3CLogic, ServiceNow和Source-to-Pay佐治亞州亞特蘭大2024年8月23日。保羅·夏瓦(Paul Shawah)，執行副總裁商業策略，將於2024年6月5日星期三下午2點正中央時區發表演講。2024年10月10日。
For more information, please contact [email protected].
更多信息，請聯繫[email protected]。
About 3CLogic
3CLogic transforms customer and employee experiences with its leading Cloud Contact Center and AI capabilities purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its solutions empower enterprise organizations with innovative features such as intelligent self-service, generative and Conversational AI, agent automation & coaching, and AI-powered sentiment analytics – all designed to lower operational costs, maximize ROI, and optimize each interaction across IT Service Desks, Customer Support, Sales or HR Services teams. For more information, please visit .
關於3CLogic
3CLogic通過領先的雲聯繫中心和AI能力改善今天的領先CRM和客戶服務管理平台，改善客戶和員工的體驗。其解決方案在全球範圍內可用，並被世界領先品牌利用，其解決方案賦予企業組織具有創新特性，如智能自助服務，生成型和對話型AI，代理自動化和輔導，以及基於AI技術的情感分析-所有這些都旨在降低運營成本，最大程度地提高回報率，並優化IT服務檯，客戶支持，銷售或人力資源服務團隊的每次交互。欲了解更多信息，請訪問.
SOURCE 3CLogic
SOURCE 3CLogic
譯文內容由第三人軟體翻譯。