Comviva Named a Visionary in the 2024 Gartner Magic Quadrant for AI in CSP Customer and Business Operations Report
Comviva Named a Visionary in the 2024 Gartner Magic Quadrant for AI in CSP Customer and Business Operations Report
NEW DELHI, June 26, 2024 /PRNewswire/ -- Comviva, the global leader in customer experience and data monetization solutions, today announced that it has been named a Visionary in the 2024 Gartner Magic Quadrant for AI in CSPs Customer and Business Operations report.
2024年6月26日，印度新德里 /美通社/--全球客戶體驗和數據變現解決方案領導者Comviva今天宣佈，已被評爲《2024年Gartner通信服務提供商（CSP）客戶和業務運營人員人工智能報告中的遠見者》。
Gartner defines the market of AI in communications service provider (CSP) customer and business operations as commercial off-the-shelf (COTS) products. They are either capabilities embedded in CSP-specific operational technology (OT) applications (such as channels, CRM and other business support system [BSS] applications) or industry-agnostic horizontal applications delivering AI/machine learning (ML)-based customer and business operations to CSPs. CSP customer and business operations refer to marketing, sales, customer acquisition, customer journey, billing and revenue management, revenue assurance, and related risk management. The scope of AI products covers data readiness, life cycle management of algorithms and their application to CSP customer and business operations.
Gartner將AI在通信服務提供商（CSP）客戶和業務運營市場定義爲商業現成品（COTS）產品。它們是嵌入CSP特定操作技術（如通道，CRM和其他業務支持系統[BSS]應用程序）的功能或交付基於AI/機器學習（ML）的客戶和業務運營的行業不可知的水平應用程序。CSP客戶和業務運營涉及營銷、銷售、客戶獲取、客戶旅程、計費和營收管理、收入保障和相關風險管理。AI產品的範圍涵蓋數據準備、算法的生命週期管理及其應用於CSP客戶和業務運營。
Comviva's vision is to revolutionize the telecommunications industry by harnessing the transformative power of AI and Generative AI. With AI use cases across its MobiLytix and BlueMarble solutions, Comviva is enabling businesses to create, manage, and deliver real-time personalization, contextualized customer experiences, and intelligence-driven commerce at scale. Comviva has been noted for its strength in content creation, natural language generation, decision intelligence and machine learning.
Comviva的願景是通過利用AI和生成AI的變革力量來革新電信行業。通過其MobiLytix和BlueMarble解決方案中的AI用例，Comviva正在使企業能夠以規模化的方式創建、管理和提供實時個性化、情境化的客戶體驗和智能驅動的商務。Comviva的強項在於內容創作、自然語言生成、決策智能和機器學習。
"To thrive in today's digital economy, businesses must accelerate the adoption of AI and related digital technologies. Comviva's greatest strength has been our intelligent platforms that deliver personalized experiences and engagement across the customer journey," said Rajesh Chandiramani, CEO at Comviva. "We are excited by this recognition as we believe that this affirms our strategic direction and leadership in revolutionizing telecommunications with AI. Comviva's strong position in the quadrant validates our commitment and progress toward leveraging next-gen technologies in our solutions to deliver exceptional customer experiences."
“爲了在今天的數字經濟中蓬勃發展，企業必須加速採用AI和相關數字技術。Comviva最大的優勢是我們的智能平台，可以在客戶旅程中提供個性化的體驗和參與。”尼爾·岡（Neil Gunn），臨時首席執行官表示Comviva的首席執行官Rajesh Chandiramani. “我們對此表示非常興奮，因爲我們相信這證實了我們通過AI革新電信業務的戰略方向和領導地位。Comviva在象限中的堅實地位驗證了我們在解決方案中利用下一代技術，以提供卓越客戶體驗的承諾和進展。”
Comviva integrates state-of-the-art AI technologies across its comprehensive product portfolio, driving innovation, enhancing customer experiences, and optimizing business operations for Communications Service Providers (CSPs) around the world.
Comviva將尖端的AI技術融入到其全面的產品組合中，在全球範圍內爲通信服務提供商（CSP）推動創新，增強客戶體驗並優化業務運營。
Source: Gartner Magic Quadrant for AI in CSP Customer and Business Operations, by Pulkit Pandey, Amresh Nandan, Peter Liu, 4 June 2024.
來源：Gartner Magic Quadrant for AI in CSP Customer and Business Operations，Pulkit Pandey，Amresh Nandan，Peter Liu，2024年6月4日。
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