China United Network Communications (00762) announced that as of May 2024, the total number of 'Big Connection' users reached approximately 1.053 billion households, the total number of 5G package users reached approximately 274 million households, and the cumulative number of Internet of Things terminal connections reached approximately 550.8 million households. The number of customers using 5G industry virtual private network services reached 11,123. The problem-solving rate of smart customer service in that month was 98.4%, and the proportion of intelligent service was 84.5%. The total number of authorized patents this year is 747.
中国联通(00762)5月智慧客服客户问题解决率为98.4%
China United Network Communications (00762) achieved a 98.4% resolution rate for customer issues in May through the use of smart customer service.
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