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Target Launches GenAI Tool to Boost Store Team Efficiency and Customer Experience

Target Launches GenAI Tool to Boost Store Team Efficiency and Customer Experience

塔吉特推出GenAI工具,提高店鋪團隊效率和客戶體驗
Benzinga ·  06/20 18:02

Target Corporation (NYSE:TGT) today announced plans to roll out a new generative artificial intelligence (GenAI) tool to team members at all of its nearly 2,000 stores by August, becoming the first major retailer to share that it is bringing this technology to its store team members across the U.S. The tool, called Store Companion, is a GenAI-powered chatbot designed by Target that can answer on-the-job process questions, coach new team members, support store operations management and more.

塔吉特公司(NYSE:TGT)今天宣佈計劃在8月前向其近2000家門店的團隊成員推出新的生成式人工智能(GenAI)工具,併成爲第一家宣佈將此技術帶給其店內團隊成員的主要零售商。該工具名爲Store Companion,是由塔吉特設計的基於GenAI的聊天機器人,可以回答員工在工作中遇到的流程問題、指導新團隊成員、支持門店運營管理等等。

Store Companion's goal is to make the teams' jobs easier and allow them to work more quickly and efficiently, offering faster service and deeper guest engagement to make the shopping experience even better. The initiative is part of Target's broader strategic approach to using GenAI across its business to empower its team, enhance the guest experience and support the company's long-term growth.

Store Companion的目標是使團隊工作更輕鬆,讓他們更快地工作,提供更快的服務和更深入的客戶參與感,從而使購物體驗更好。該倡議是塔吉特公司更廣泛戰略方法的一部分,該公司使用GenAI跨其業務,以增強其團隊的能力、提升客戶體驗並支持公司長期的增長。

譯文內容由第三人軟體翻譯。


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