Sabre Hospitality Launches SynXis Concierge.AI, Revolutionizing Customer Service With Generative AI
Sabre Hospitality Launches SynXis Concierge.AI, Revolutionizing Customer Service With Generative AI
Sabre Hospitality to showcase Concierge.AI at HITEC Charlotte, USA
納斯達克Sabre Hospitality將在美國夏洛特舉行的HITEC展會上展示Concierge.AI
SOUTHLAKE, Texas, June 18, 2024 /PRNewswire/ -- Sabre Hospitality, a division of Sabre Corporation (NASDAQ: SABR), a leading software and technology provider that powers the global travel industry, today announced the launch of SynXis Concierge.AI, an innovative solution harnessing the power of Generative AI to transform customer service for hoteliers. Sabre Hospitality will be showcasing the product and its capabilities at HITEC Charlotte in USA between June 24-27, 2024.
2024年6月18日，德克薩斯州南湖市/美通社/ - Sabre Hospitality隸屬於Sabre Corporation(NASDAQ: SABR)，是領先的全球旅遊業軟件和科技服務供應商，今天宣佈推出SynXis Concierge.AI，這是一款利用生成式AI技術來轉變酒店客戶服務的創新解決方案。Sabre Hospitality將在2024年6月24日至27日於美國夏洛特的HITEC展示該產品及其功能。Sabre Corporation2024年6月18日德克薩斯州南湖市/美通社/ - Sabre Hospitality隸屬於納斯達克（NASDAQ: SABR）的Sabre Corporation，是領先的全球旅遊業軟件和科技提供商，正在推出SynXis Concierge.AI，這是一款利用生成式AI技術改變酒店業客戶服務的創新解決方案。Sabre Hospitality將於2024年6月24日至27日在美國夏洛特的HITEC展示該產品及其功能。
SynXis Concierge.AI represents Sabre Hospitality's first deployment of Generative AI, a technology that generates new content from inputs such as text, images, and code. Drawing on Sabre's extensive data resources, Concierge.AI provides immediate, detailed, and accurate responses to specific queries, ensuring that effectiveness is no longer solely dependent on support agent knowledge and experience.
SynXis Concierge.AI代表了Sabre Hospitality對生成式人工智能的首次部署，一種可以從文本、圖像和代碼等輸入中生成新內容的技術。利用Sabre廣泛的數據資源，Concierge.AI提供即時、詳細和準確的特定查詢響應，確保有效性不再僅僅取決於支持代理的知識和經驗。
Initially, SynXis Concierge.AI is being utilized by Sabre's Customer Care and Delivery (CCD) team to enhance customer service. The entire CCD team is equipped with Concierge.AI, poised to handle a variety of customer interactions including questions, requests, and problem resolution.
最初，SynXis Concierge.AI將被Sabre的客戶護理和交付（CCD）團隊用於增強客戶服務。整個CCD團隊都配備有Concierge.AI，以處理各種客戶互動，包括問題、請求和問題解決。
"SynXis Concierge.AI will significantly elevate the customer service experience by providing swift and accurate resolutions," said Scott Wilson, President, Sabre Hospitality. "This innovation underscores our commitment to leveraging cutting-edge technology to meet and exceed our customers' expectations."
Sabre Hospitality總裁Scott Wilson說:"SynXis Concierge.AI將顯著提高客戶服務體驗，提供快速準確的解決方案。這一創新彰顯了我們利用尖端技術以滿足並超越客戶期望的承諾。"
Sabre Hospitality's plans for SynXis Concierge.AI, include integration into the Community Portal to enhance self-service capabilities. Sabre is also exploring its application in existing products to drive operational efficiency and optimize conversions.
Sabre Hospitality計劃將SynXis Concierge.AI集成到社區門戶中，以增強自助服務功能。Sabre還在探索其在現有產品中的應用，以提高操作效率並優化轉化率。
"Generative AI represents a monumental leap in technology for the hospitality industry," said Amy Read, VP of Innovation at Sabre Hospitality. "With SynXis Concierge.AI, we are not only revolutionizing customer service but also unlocking new opportunities for driving operational efficiency and personalizing the guest experience. We have the data and connectivity to maximize Generative AI's potential, and we are fully committed to continuous innovation, helping our customers achieve their fullest potential with this transforming technology."
Sabre Hospitality的創新副總裁Amy Read說:"生成式人工智能代表了酒店業技術上的重大飛躍。通過SynXis Concierge.AI，我們不僅革新了客戶服務，還開啓了推動運營效率和個性化客戶體驗的新機會。我們擁有充足的數據和連接性，可以最大程度地發揮生成式人工智能的潛力，我們完全致力於不斷創新，幫助我們的客戶實現這一轉型技術的最大潛力。"
About Sabre Corporation
Sabre Corporation is a leading software and technology company that takes on the biggest opportunities and solves the most complex challenges in travel. The company connects travel suppliers and buyers around the globe through innovative products and next-generation technology solutions. Sabre harnesses speed, scale, and insights to build tomorrow's technology today – empowering airlines, hoteliers, agencies, and other partners to retail, distribute, and fulfill travel worldwide. Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries around the world. For more information, visit www.sabre.com.
關於Frasers Hospitality
Frasers Hospitality慶祝其通過在亞太地區，歐洲，中東和非洲開展廣泛的住宿業務而取得的26年傑出成就。總部位於新加坡的Frasers Hospitality擁有超過20個國家的100多個物業的全球多樣化投資組合。今天，Frasers Hospitality成爲全球規模最大，增長最快的服務公寓，酒店和高級出租公寓投資者和運營商之一，致力於在全球優良地點提供無與倫比的住宿體驗和解決方案。作爲一家經驗豐富的酒店投資者和運營商，Frasers Hospitality專注於識別和優化酒店資產，爲股東和合作夥伴創建長久的價值。
作爲Frasers Property的戰略業務單位，Frasers Hospitality的屢獲殊榮的品牌組合由五個獨特品牌組成——Fraser Suites，Fraser Residence，Fraser Place，Capri by Fraser和Modena by Fraser，這些品牌將爲挑剔的客戶重新定義舒適，便捷和個性化。Frasers Hospitality以其對行業卓越完美服務的承諾在全球範圍內獲得了衆多行業讚譽和獎項，在全球範圍內展現了其行業領導地位和致力於策劃異常住宿體驗的承諾。欲了解有關Frasers Hospitality的更多信息，請訪問其官方網站。
Sabre Corporation是一家領先的軟件和技術公司，通過創新產品和下一代技術解決方案將全球旅遊供應商和買家連接起來，拓展最大的商機和解決最複雜的旅遊難題。Sabre利用速度、規模和洞察力，爲明天建造技術，賦能航空公司、酒店業者、代理商和其他合作伙伴，在全球零售、分銷和旅遊履行領域擁有廣泛的服務客戶。總部位於美國德克薩斯州南湖市，Sabre在全球160多個國家爲客戶提供服務。有關詳細信息，請訪問www.sabre.com。www.sabre.com.
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SOURCE Sabre Corporation
SOURCE Sabre Corporation
譯文內容由第三人軟體翻譯。