LivePerson Recognized by Leading Independent Research Firm as a Strong Performer in Conversational AI for Customer Service Report
LivePerson Recognized by Leading Independent Research Firm as a Strong Performer in Conversational AI for Customer Service Report
Achieved highest possible score across seven criteria in report for customer experience leaders
在七項評選標準中取得了最高可能的分數。在客戶體驗領導者報告中。
NEW YORK, June 12, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, has been named a Strong Performer in The Forrester Wave: Conversational AI For Customer Service, Q2 2024.
紐約，2024年6月12日/美通社/ - 林布拉德探險控股公司 (NASDAQ：LIND；以下簡稱"公司"或"林布拉德探險")，作爲全球領先的探險旅遊公司和現代探險遊輪的先驅，宣佈新增兩艘專爲探險客設計的加拉帕戈斯群島探險遊輪，並加入了林布拉德探險-國家地理遠征隊liveperson數字客戶談話領域的企業領導者納斯達克:LPSN在這方面被認爲是一個強勁的表現者。最近的報告對14家最重要的客戶服務對話式人工智能供應商進行了23項評估，以幫助客戶體驗領導者選擇適合他們需求的供應商。
The recent report evaluated the 14 most significant providers of conversational AI for customer service against 23 criteria to help customer experience leaders select the right one for their needs.
LivePerson在以下標準中取得了最高可能的分數：全渠道、數字用戶體驗、機器人管理、運營報表和儀表板、業務洞察、合作伙伴生態系統以及用戶數。
LivePerson achieved the highest possible scores for the following criteria: omnichannel, digital user experience, bot management, operational reports and dashboards, business insights, partner ecosystem, and number of customers.
“我們認爲LivePerson屢獲殊榮的高等級人工智能是全球頂級品牌選擇我們與他們的客戶進行數字對話的基本原因之一，”LivePerson CEO John Sabino說。“我們引領了將人工智能整合到統一的客戶體驗、代理經驗和分析中，並很高興獲得Forrester對我們人工智能的新認可。”
"We believe LivePerson's award-winning, enterprise-grade AI is one of the fundamental reasons why the world's top brands choose us for digital conversations with their customers," said John Sabino, CEO of LivePerson. "We're proud to lead the vanguard for integrating artificial intelligence into unified CX, agent experience, and analytics — and thrilled to earn this new recognition of our AI from Forrester."
總體而言，供應商受到當前產品、戰略和市場份額的影響進行了評估。爲了被納入評估範圍，供應商必須滿足包括以下標準在內的條件：
Overall, vendors were evaluated on the strength of their current offerings, their strategies, and their market presence. To be included in the assessment, vendors had to meet criteria including:
提供對話式人工智能的完整解決方案，受到Forrester企業客戶的關注，專業的銷售和交付團隊。
- Complete solutions for conversational AI
- Mindshare among Forrester's enterprise customers
- A strong focus on customer service users and buyers, with sales and delivery teams dedicated to them
- 提供對話式人工智能的完整解決方案。
- 在Forrester的企業客戶中具有思想領先地位。
- 強調客戶服務用戶和買家，專門設立銷售和交付團隊。
To learn more about LivePerson's solutions for digital customer conversations, visit www.liveperson.com.
了解LivePerson的數字客戶交流解決方案，請訪問www.liveperson.com.
About LivePerson
LivePerson (NASDAQ: LPSN) is the enterprise leader in digital customer conversations. The world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and AI-powered solutions to accelerate contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences. Fast Companynamed us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.
Mike Tague, [email protected]
liveperson納斯達克（NASDAQ:LPSN）是數字客戶談話領域的企業領導者。包括匯豐銀行、Chipotle、維珍媒體在內的全球領先品牌都使用我們屢獲殊榮的談話雲平台，與數百萬消費者聯繫。我們每月處理近10億次交談互動，提供獨特的數據集和基於人工智能的解決方案，加速聯繫中心轉型，大力提高客服代表的生產力並提供更個性化的客戶體驗。Fast CompanyGartner 將我們評爲全球最具創新力的人工智能公司之一。如果您想與我們或我們的人工智能交流，請訪問liveperson.com。.
Contact:
Mike Tague
mtague@liveperson.com
Brian Siegel，IRC，MBA-高級管理董事，Hayden IR，電話：（346）396-8696，ir@zedge.net
Mike Tague
mtague@liveperson.com
View original content to download multimedia:https://www.prnewswire.com/news-releases/liveperson-recognized-by-leading-independent-research-firm-as-a-strong-performer-in-conversational-ai-for-customer-service-report-302170432.html
SOURCE LivePerson, Inc.
來源 LivePerson, Inc。
譯文內容由第三人軟體翻譯。