LivePerson Recognized in the 2024 Gartner Market Guide for Conversational AI Solutions Report
LivePerson Recognized in the 2024 Gartner Market Guide for Conversational AI Solutions Report
Leader in digital customer conversations named a Representative Vendor
數字客戶交流領導者被命名爲代表性供應商。
NEW YORK, June 5, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, has been recognized as a Representative Vendor in the Gartner Market Guide for Conversational AI Solutions.
2024年6月5日，紐約/PRNewswire/-- liveperson(納斯達克：LPSN) - 數字客戶對話的企業領導者 - 被認可爲 Gartner Market Guide for Conversational AI Solutions 中的代表性供應商。
According to Gartner, conversational AI solutions are categorized as "enterprise software that provides tools and controls to develop, customize and deploy AI-enabled applications capable of interacting with users in natural language."
根據Gartner的分類法，對話式人工智能解決方案被歸類爲“提供開發、定製和部署能夠以自然語言與用戶交互的人工智能應用程序的企業軟件。”
LivePerson has been recognized in Gartner research multiple times over the past 12 months, including being named:
LivePerson在過去的12個月裏多次獲得了Gartner的認可，其中包括：
- A Sample Vendor in the Gartner Hype Cyclefor Customer Service and Support Technologies for three consecutive years
- A Representative Vendor in the Gartner Market Guide for Digital Customer Service and Support for two years in a row
- A Representative Vendor in the 2023 Gartner Market Guide for Speech Analytics Platforms
- Gartner熱度週期樣例供應商，針對客戶服務和支持技術三年連續獲獎。連續兩年成爲Gartner數字客戶服務和支持市場指南的代表性供應商。
- 連續兩年成爲2023年Gartner語音分析平台市場指南的代表性供應商。
- LivePerson首席產品和技術官Alex Kroman表示：“在LivePerson，我們不僅僅是在開發技術，更在構建企業與客戶連接及實現業務目標的更好方式。我們很高興能夠在加特納報告中再一次得到認可，這也彰顯出了我們提高員工和客戶體驗的能力。”
"At LivePerson, we're not just building technology, we're building better ways for enterprises to connect with their customers and achieve the best outcomes for their business," said Alex Kroman, Chief Product and Technology Officer at LivePerson. "We're excited to be recognized in yet another Gartner report underscoring our ability to enhance both employee and customer experiences."
要了解LivePerson的企業對話解決方案，請訪問liveperson.com，Gartner訂閱用戶可以使用其Gartner.com登錄下載關於數字客戶服務和支持的加特納市場指南。
To learn more about LivePerson's solutions for enterprise conversations, visit liveperson.com, and Gartner subscribers can download the Gartner Market Guide for Digital Customer Service and Support using their Gartner.com login.
欲了解有關 LivePerson 企業會話解決方案的更多信息，請訪問liveperson.com。，Gartner 訂閱用戶可以下載Gartner Market Guide for Digital Customer Service and Support，並使用其Gartner.com登錄。
Disclaimer: GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and HYPE CYCLE is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of the Gartner Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
關於LivePerson 納斯達克(LivePerson，NASDAQ:LPSN)是數字客戶交談領域的企業領導者，全球領先品牌包括匯豐銀行、Chipotle和維珍媒體等使用我們屢獲殊榮的對話雲平台與數百萬消費者對話。我們每月處理近10億次客戶對話，提供獨特的數據集和安全工具，從而爲實現更好的商業成果解鎖對話式人工智能的力量。 Fast Company將我們評爲全球最具創新性的AI公司，欲參與我們的對話，或與我們的人工智能聊天，請訪問liveperson.com。
About LivePerson
LivePerson (NASDAQ: LPSN) is the enterprise leader in digital customer conversations. The world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better business outcomes. Fast Companynamed us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.
Mike Tague, [email protected]
輸入Fast CompanyGartner 將我們評爲全球最具創新力的人工智能公司之一。如果您想與我們或我們的人工智能交流，請訪問liveperson.com。.
Media Contact:
Mike Tague, mtague@liveperson.com
媒體聯繫人：
Mike Tague, mtague@liveperson.com
View original content to download multimedia:https://www.prnewswire.com/news-releases/liveperson-recognized-in-the-2024-gartner-market-guide-for-conversational-ai-solutions-report-302164062.html
SOURCE LivePerson, Inc.
來源 LivePerson, Inc。
譯文內容由第三人軟體翻譯。