LivePerson Wins Best Customer Service Solution at the 2024 SIIA CODiE Awards
LivePerson Wins Best Customer Service Solution at the 2024 SIIA CODiE Awards
Leading digital conversations company awarded top honors for customer engagement from the principal trade association for software
領先的數字對話公司因客戶參與度榮獲了主要軟件行業協會頒發的最高榮譽
NEW YORK, May 30, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, won Best Customer Service Solution at the 2024 SIIA CODiE Awards. Now in its 39th year, the prestigious annual CODiE Awards recognize companies producing the most innovative business technology products across the world.
紐約，2024 年 5 月 30 日 /PRNewswire/-- LiveP （納斯達克股票代碼：LPSN）是數字客戶對話領域的企業領導者，獲勝 最佳客戶服務解決方案 在 2024 年 SIIA CODie 頒獎典禮上。久負盛名的年度CODie大獎現已進入第39個年頭，旨在表彰全球生產最具創新性的商業技術產品的公司。
The Software & Information Industry Association (SIIA), the principal trade association for the software and digital content industries, announced the CODiE winners in a virtual ceremony. Recognized as the industry's sole peer-reviewed awards program, the CODiEs begin with rigorous reviews by expert judges who determine the slate of finalists. The wider SIIA membership community then votes on the finalists, with scores from both rounds tabulated to select the final winners.
軟件和數字內容行業的主要行業協會軟件與信息行業協會（SIIA）在虛擬儀式上宣佈了CODie的獲獎者。CODies被公認爲業界唯一的同行評審獎勵計劃，首先由專家評委進行嚴格審查，然後確定決賽入圍者名單。然後，更廣泛的SIIA成員社區對決賽入圍者進行投票，並列出兩輪比賽的分數以選出最終的獲勝者。
LivePerson's win in the Best Customer Service Solution category highlighted its leadership in both artificial intelligence and digital engagement. Built on decades of experience working with the world's top brands — and informed by billions of real customer interactions — the company's Conversational Cloud platform earned top marks for helping enterprises put meaningful conversations at the center of their business.
LivePerson在最佳客戶服務解決方案類別中的獲勝凸顯了其在人工智能和數字參與方面的領導地位。該公司建立在數十年與世界頂級品牌合作的經驗基礎上，並以數十億次真實的客戶互動爲依據 對話雲 該平台因幫助企業將有意義的對話置於業務中心而獲得最高分。
"One of the biggest challenges facing the enterprise today is achieving measurable ROI from AI. On top of that, consumers are skeptical that AI and automation are being used to help them, not just to wall them off from real conversations," said John Sabino, CEO of LivePerson. "We're proud to gain this recognition from our peers in the industry for solving these challenges — and delivering better outcomes for both brands and consumers as a result."
“當今企業面臨的最大挑戰之一是通過人工智能實現可衡量的投資回報率。最重要的是，消費者對人工智能和自動化是否被用來幫助他們持懷疑態度，而不僅僅是將他們與真實對話隔離開來。” LivePerson首席執行官約翰·薩比諾說。“我們很自豪能夠通過解決這些挑戰獲得業內同行的認可，從而爲品牌和消費者帶來更好的結果。”
"The recipients of the 2024 Business Technology CODiE Awards continue to uphold the prestigious tradition of the CODiEs by developing the most effective and influential applications, services, and products in the business technology sector," said SIIA President Chris Mohr. "We take immense pride in acknowledging this year's winners: the crème de la crème. Congratulations to all the recipients."
SIIA總裁克里斯·莫爾表示：“2024年商業技術CODie獎的獲得者通過開發商業技術領域最有效和最具影響力的應用程序、服務和產品，繼續維護CODies的悠久傳統。”“我們爲表彰今年的獲獎者而感到非常自豪：creème de la creème。恭喜所有獲獎者。”
To learn more about LivePerson's award-winning solutions for digital customer conversations, visit www.liveperson.com.
要了解有關LivePerson屢獲殊榮的數字客戶對話解決方案的更多信息，請訪問 www.livepson.com。
About LivePerson, Inc.
LivePerson (NASDAQ: LPSN) is the enterprise leader in digital customer conversations. The world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better business outcomes. Fast Company named us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.
關於 LivePerson, Inc.
LiveP 納斯達克股票代碼：LPSN）是數字客戶對話領域的企業領導者。包括匯豐銀行、Chipotle和維珍傳媒在內的世界領先品牌使用我們屢獲殊榮的對話雲平台與數百萬消費者建立聯繫。我們每月爲近十億次對話互動提供支持，提供獨一無二的豐富數據集和安全工具，以釋放對話式人工智能的力量，從而取得更好的業務成果。Fast Company 將我們評爲全球 #1 最具創新性的人工智能公司。要與我們或我們的人工智能交談，請訪問 liveperson。
About the SIIA CODiE Awards
The SIIA CODiE Awards is the only peer-reviewed program to celebrate the vision, talent, and advances in building quality products in the tech industry. Since 1986, thousands of products, services and solutions have been recognized for leading innovation and achieving excellence. For more information, visit https://siia.net/CODiE.
關於 SIIA CODie 大獎
SIIA Codie Awards是唯一一項旨在表彰科技行業在打造優質產品方面的願景、才華和進步的同行評審計劃。自1986年以來，成千上萬的產品、服務和解決方案因引領創新和實現卓越表現而獲得認可。欲了解更多信息，請訪問 https://siia.net/CODiE。
About Software and Information Industry Association (SIIA)
SIIA is an umbrella association representing nearly 400 technology, data and media companies and associations globally. Industry leaders work through SIIA's divisions to address issues and challenges that impact their industry segments with the goal of driving innovation and growth for the industry and each member company. This is accomplished through in-person and online business development opportunities, peer networking, corporate education, intellectual property protection and government relations. For more information, visit siia.net.
關於軟件和信息產業協會 (SIIA)
SIIA是一個傘式協會，代表全球近400家科技、數據和媒體公司和協會。行業領導者通過SIIA各部門合作，解決影響其細分行業的問題和挑戰，目標是推動該行業和每個成員公司的創新和增長。這是通過面對面和在線業務發展機會、同行網絡、企業教育、知識產權保護和政府關係來實現的。欲了解更多信息，請訪問 siia.net。
Media Contact:
Mike Tague, mtague@liveperson.com
媒體聯繫人：
邁克·塔格， mtague@liveperson.com
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SOURCE LivePerson, Inc.
來源 LivePerson, Inc.
譯文內容由第三人軟體翻譯。