LiveX AI Agent Boosts Amazfit's Customer Experiences in Landmark Partnership With Zepp Health
LiveX AI Agent Boosts Amazfit's Customer Experiences in Landmark Partnership With Zepp Health
LiveX AI delivers personalized experiences for customers in real time using Google Kubernetes Engine and NVIDIA NIM
LiveX AI 使用谷歌 Kubernetes 引擎和 NVIDIA NIM 爲客戶實時提供個性化體驗
SUNNYVALE, Calif., May 29, 2024 /PRNewswire/ -- LiveX AI, a pioneer in generative AI technology for customer experience, today announced a transformative partnership with Zepp Health Corporation ("Zepp Health") (NYSE: ZEPP), a global leader in smart wearables and health technology. This partnership aims to redefine the customer experience for visitors to Zepp Health's Amazfit website. By integrating LiveX AI's advanced AI Agent technology into the Amazfit digital platform, this collaboration is set to enhance online customer interaction and engagement significantly.
加利福尼亞州森****爾，2024年5月29日 /PRNewswire/--生成式人工智能客戶體驗技術的先驅LiveX AI今天宣佈與智能可穿戴設備和健康技術領域的全球領導者Zepp Health Corporation（“Zepp Health”）（紐約證券交易所代碼：ZEPP）建立變革性合作伙伴關係。該合作伙伴關係旨在重新定義 Zepp Health 的 Amazfit 訪客的客戶體驗 網站。通過整合 LiveX AI將先進的人工智能代理技術引入Amazfit數字平台，此次合作將顯著增強在線客戶互動和參與度。
Zepp Health and LiveX AI partnership marks a leap forward in enhancing the customer journey, from product education and sales through post-purchase support. LiveX AI brings the Multimodal Generative AI Agent approach to the customer experience by providing relevant and immediate customer responses via chat, video, image, and voice. This seamless integration ensures each customer receives personalized, efficient assistance at every touchpoint, revolutionizing the standard for customer experience while significantly reducing operational costs.
從產品教育和銷售到售後支持，Zepp Health和LiveX AI的合作標誌着在改善客戶旅程方面向前邁進了一大步。LiveX AI 通過聊天、視頻、圖像和語音提供相關的即時客戶響應，將多模態生成式 AI 代理方法引入客戶體驗。這種無縫集成確保每位客戶在每個接觸點都能獲得個性化、高效的幫助，徹底改變了客戶體驗標準，同時顯著降低了運營成本。
Building on this foundation, LiveX AI has utilized cutting-edge technology further to boost the efficiency and responsiveness of its AI Agents. By leveraging the power of NVIDIA NIM inference microservices on Google Kubernetes Engine with NVIDIA GPUs, LiveX AI has achieved a 6.1x increase in average token speed. This enhancement allows LiveX AI to deliver personalized experiences for customers in real time, including seamless customer support, instant product recommendations, and reduced returns, ensuring an even more dynamic and engaging customer interaction process.
在此基礎上，LiveX AI進一步利用尖端技術來提高其人工智能代理的效率和響應能力。通過利用... 的力量 NVIDIA NIM 在谷歌Kubernetes引擎上使用NVIDIA GPU進行推理微服務，LiveX AI的平均代幣速度提高了6.1倍。此增強功能使LiveX AI能夠實時爲客戶提供個性化體驗，包括無縫的客戶支持、即時產品推薦和減少的回報，從而確保更加動態和更具吸引力的客戶互動流程。
"We're thrilled to announce our partnership with LiveX AI, integrating their AI smart agent into our website. At Zepp Health, we believe in delivering a personal touch in every customer interaction. LiveX AI brings that ethos to life by providing a seamless and engaging shopping experience for our customers shopping for Amazfit. By embedding LiveX AI, we're ensuring that every visitor to our website receives personalized assistance tailored to their needs and preferences. From product inquiries to troubleshooting, our AI Agent offers effective and empathetic responses in our brand's tone and voice, enhancing the overall shopping journey. This partnership marks a significant step in our commitment to providing superior customer service and elevating the online shopping experience for all." - Wayne Huang, CEO of Zepp Health.
“我們很高興地宣佈與LiveX AI合作，將他們的AI智能代理集成到我們的網站中。在Zepp Health，我們堅信在每一次客戶互動中都要體現個性化的風格。LiveX AI 通過爲購買 Amazfit 的客戶提供無縫且引人入勝的購物體驗，將這種精神變爲現實。通過嵌入 LiveX AI，我們確保我們網站的每位訪問者都能獲得根據其需求和偏好量身定製的個性化幫助。從產品查詢到故障排除，我們的AI代理以我們品牌的語氣和聲音提供有效而富有同情心的回應，從而改善了整體購物體驗。這種合作關係標誌着我們承諾爲所有人提供卓越的客戶服務和提升在線購物體驗方面邁出了重要的一步。”-Zepp Health首席執行官黃偉恩。
"Yujia Li, CEO and co-founder of LiveX AI highlighted the partnership's impact: 'Our collaboration with Amazfit exemplifies generative AI's transformative potential in customer experiences. The LiveX AI Agent is designed to handle and resolve user requests ranging from pre-sales inquiries and sales transactions to support issues and upselling opportunities. Our platform's advanced capabilities to interact with users in multiple ways redefine customer sales and support standards, offering a personalized and immersive experience that strengthens brand loyalty."
“LiveX AI首席執行官兼聯合創始人Yujia Li強調了合作關係的影響：'我們與Amazfit的合作體現了生成式人工智能在客戶體驗方面的變革潛力。LiveX AI Agent旨在處理和解決用戶請求，從售前查詢和銷售交易到支持問題和追加銷售機會。我們的平台具有通過多種方式與用戶互動的高級功能，重新定義了客戶銷售和支持標準，提供了個性化和身臨其境的體驗，增強了品牌忠誠度。”
About Zepp Health Corporation
關於 Zepp健康公司
Zepp Health (NYSE:ZEPP) empowers users to live their healthiest lives by optimizing their health, fitness, and wellness journeys through its leading consumer brands, Amazfit, Zepp Clarity, and Zepp Aura. Since its inception in 2013, Zepp Health has shipped over 200 million units, inspiring active lifestyles worldwide with its award-winning designs and innovations. For more information, visit .
Zepp Health（紐約證券交易所代碼：ZEPP）通過其領先的消費品牌Amazfit、Zepp Clarity和Zepp Aura優化健康、健身和保健之旅，使用戶過上最健康的生活。自2013年成立以來，Zepp Health已出貨超過2億臺，憑藉其屢獲殊榮的設計和創新激發了全球積極的生活方式。欲了解更多信息，請訪問 。
About LiveX AI Inc
LiveX AI Inc 公司簡介
LiveX AI stands at the cutting edge of AI technology, empowering businesses with a trusted AI Agent for unmatched customer engagement across any platform. The LiveX AI team comprises a remarkable mix of experienced entrepreneurs and distinguished leaders, including IEEE Fellow acknowledged for leadership in Large Scale AI, Young Global Leader of the World Economic Forum, and ex-CXOs from Fortune 100 companies and emerging startups. Our talented team members hail from renowned institutions such as Google, Stanford, Meta, and more, possessing years of experience in AI, Data, Marketing, Retail, Privacy, and Security. We take pride in leveraging AI to facilitate human-like interactions that create lasting connections. LiveX AI aims to transform the customer experience, reduce costs, and foster business growth through continuous learning and insightful data analysis.
LiveX AI 站在人工智能技術的最前沿，爲企業提供值得信賴的人工智能代理，從而在任何平台上實現無與倫比的客戶互動。LiveX AI團隊由經驗豐富的企業家和傑出領導者組成，其中包括因在大規模人工智能領域的領導力而獲得認可的IEEE研究員，世界經濟論壇的全球青年領袖，以及來自財富100強公司和新興初創公司的前首席體驗官。我們才華橫溢的團隊成員來自谷歌、斯坦福大學、Meta等知名機構，在人工智能、數據、營銷、零售、隱私和安全方面擁有多年的經驗。我們爲利用人工智能促進類似人類的互動而感到自豪，從而建立持久的聯繫。LiveX AI旨在通過持續學習和有見地的數據分析來改變客戶體驗，降低成本並促進業務增長。
For further information, please contact:
欲了解更多信息，請聯繫：
Teri Llach
[email protected]
650-575 6913
Teri Llach
[電子郵件保護]
650-575 6913
Mary Placido
SKC Communications
[email protected]
瑪麗普拉西多
SKC 通訊
[電子郵件保護]
SOURCE LiveX AI
來源 LiveX AI
譯文內容由第三人軟體翻譯。