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Xiao-I Corporation Partners With Major Chinese Bank to Enhance Customer Service Training Using AI

Xiao-I Corporation Partners With Major Chinese Bank to Enhance Customer Service Training Using AI

Xiao-I Corporation 與中國主要銀行合作,使用人工智能加強客戶服務培訓
小i機器人 ·  05/22 12:00

SHANGHAI, May 22, 2024 /PRNewswire/ -- Xiao-I Corporation (NASDAQ: AIXI) ("Xiao-I" or the "Company"), a leading AI company, announced a new partnership with the credit card center of a major Chinese bank to provide its well-established Intelligent Customer Service Training System (the "Smart Coach"). This collaboration aims to significantly enhance the bank's customer service training process by leveraging Xiao-I's advanced AI solutions.

上海,2024年5月22日 /PRNewswire/ — 領先的人工智能公司小我公司(納斯達克股票代碼:AIXI)(“小一” 或 “公司”)宣佈與中國一家大型銀行的信用卡中心建立新的合作伙伴關係,以提供其完善的智能客戶服務培訓系統(“智能教練”)。此次合作旨在通過利用Xiao-I的先進人工智能解決方案,顯著加強該銀行的客戶服務培訓流程。

In response to the dynamic and complex landscape of the financial industry, the Smart Coach, powered by the Hua Zang Large Language Model, is set to revolutionize the way banks train their customer service representatives. This innovative Smart Coach leverages advanced AI capabilities to offer a continuously evolving curriculum that mirrors the latest business processes.

爲了應對金融行業充滿活力和複雜的格局,由華藏大型語言模型提供支持的Smart Coach將徹底改變銀行培訓其客戶服務代表的方式。這種創新的Smart Coach利用先進的人工智能功能,提供不斷演變的課程,以反映最新的業務流程。

The financial sector's rapid evolution demands a new approach to training customer service personnel. The traditional methods are unable to keep pace with the ever-changing banking procedures and regulations. The Smart Coach addresses these challenges by providing a platform where representatives can learn and adapt through scenario-based Q&A, all updated in real-time to reflect current business practices. Moreover, customer service representatives must be both consistent and versatile. The Smart Coach's realistic voice scenario Q&A training simulates one-on-one interactions, offering a practical and engaging learning experience. This approach ensures that representatives, regardless of their experience level, are equipped to handle the broad spectrum of customer inquiries they encounter daily. Also, the traditional training model falls short with a large organization, both in effectiveness and personalization. The Smart Coach overcomes these obstacles by offering tailored, one-on-one practice sessions. This personalized approach not only enhances the learning experience but also ensures that training is both efficient and effective, meeting the highest standards of quality.

金融業的快速發展需要一種新的方法來培訓客戶服務人員。傳統方法無法跟上不斷變化的銀行程序和法規。Smart Coach通過提供一個平台來應對這些挑戰,代表們可以通過基於場景的問答進行學習和調整,所有問答都是實時更新的,以反映當前的業務慣例。此外,客戶服務代表必須始終如一且多才多藝。Smart Coach 的真實語音場景問答培訓可模擬一對一的互動,提供實用且引人入勝的學習體驗。這種方法可確保代表,無論其經驗水平如何,都有能力處理他們每天遇到的各種客戶查詢。此外,傳統的培訓模式在效率和個性化方面都不適合大型組織。Smart Coach 通過提供量身定製的一對一練習課程來克服這些障礙。這種個性化方法不僅可以增強學習體驗,還可以確保培訓既高效又有效,符合最高質量標準。

As we step into an era defined by intelligence and innovation, the AI-driven Smart Coach is primed to become a cornerstone for banks seeking a competitive edge. By offering a professional, efficient, and customized training solution, the Smart Coach ensures that banks can maintain high service levels and adapt quickly to industry changes.

隨着我們進入一個以智能和創新爲定義的時代,人工智能驅動的Smart Coach有望成爲銀行尋求競爭優勢的基石。通過提供專業、高效和定製的培訓解決方案,Smart Coach確保銀行能夠保持較高的服務水平並快速適應行業變化。

About Xiao-I Corporation

關於 Xiao-I 公司

Xiao-I Corporation is a leading cognitive intelligence enterprise in China that offers a diverse range of business solutions and services in artificial intelligence, covering natural language processing, voice and image recognition, machine learning, and affective computing. Since its inception in 2001, the Company has developed an extensive portfolio of cognitive intelligence technologies that are highly suitable and have been applied to a wide variety of business cases. Xiao-I powers its cognitive intelligence products and services with its cutting-edge, proprietary AI technologies to enable and promote industrial digitization, intelligent upgrading, and transformation. For more information, please visit: www.xiaoi.com.

Xiao-I Corporation是中國領先的認知智能企業,在人工智能領域提供多樣化的商業解決方案和服務,涵蓋自然語言處理、語音和圖像識別、機器學習和情感計算。自2001年成立以來,公司已經開發了廣泛的認知智能技術產品組合,這些技術非常適合並已應用於各種商業案例。Xiao-I利用其尖端的專有人工智能技術爲其認知智能產品和服務提供動力,以實現和促進工業數字化、智能升級和轉型。欲了解更多信息,請訪問: www.xiaoi.com

Forward-Looking Statements

前瞻性陳述

This press release contains forward-looking statements as defined by the Private Securities Litigation Reform Act of 1995. Forward-looking statements include statements concerning plans, objectives, goals, strategies, future events or performance, and underlying assumptions and other statements that are other than statements of historical facts. When the Company uses words such as "may," "will," "intend," "should," "believe," "expect," "anticipate," "project," "estimate" or similar expressions that do not relate solely to historical matters, it is making forward-looking statements. Forward-looking statements are not guarantees of future performance and involve risks and uncertainties that may cause the actual results to differ materially from the Company's expectations discussed in the forward-looking statements. These statements are subject to uncertainties and risks including, but not limited to, the following: the Company's ability to achieve its goals and strategies, the Company's future business development and plans for future business development, including its financial conditions and results of operations, product and service demand and acceptance, reputation and brand, the impact of competition and pricing, changes in technology, government regulations, fluctuations in general economic and business conditions in China, and assumptions underlying or related to any of the foregoing and other risks contained in reports filed by the Company with the U.S. Securities and Exchange Commission ("SEC"). For these reasons, among others, investors are cautioned not to place undue reliance upon any forward-looking statements in this press release. Additional factors are discussed in the Company's filings with the SEC, including under the section entitled "Risk Factors" in its annual report on Form 20-F filed with the SEC on April 30, 2024, as well as its current reports on Form 6-K and other filings, all of which are available for review at www.sec.gov. The Company undertakes no obligation to publicly revise these forward-looking statements to reflect events or circumstances that arise after the date hereof.

本新聞稿包含1995年《私人證券訴訟改革法》所定義的前瞻性陳述。前瞻性陳述包括有關計劃、目標、目標、戰略、未來事件或業績的陳述,以及基本假設和其他非歷史事實陳述的陳述。當公司使用諸如 “可能”、“將”、“打算”、“應該”、“相信”、“期望”、“預期”、“項目”、“估計” 等不僅僅與歷史問題相關的詞語時,它是在發表前瞻性陳述。前瞻性陳述不能保證未來的業績,涉及風險和不確定性,可能導致實際業績與前瞻性陳述中討論的公司預期存在重大差異。這些陳述受不確定性和風險的影響,包括但不限於以下方面:公司實現其目標和戰略的能力、公司未來的業務發展和未來業務發展計劃,包括其財務狀況和經營業績、產品和服務的需求和接受度、聲譽和品牌、競爭和定價的影響、技術變化、政府監管、中國總體經濟和商業狀況的波動,以及任何相關假設公司向美國證券交易委員會(“SEC”)提交的報告中包含的上述風險和其他風險。出於這些原因,除其他外,提醒投資者不要過分依賴本新聞稿中的任何前瞻性陳述。公司向美國證券交易委員會提交的文件中還討論了其他因素,包括其於2024年4月30日向美國證券交易委員會提交的20-F表年度報告中標題爲 “風險因素” 的部分,以及其當前的6-K表和其他文件報告,所有這些文件均可在以下網址查閱 www.sec.gov。公司沒有義務公開修改這些前瞻性陳述,以反映本陳述發佈之日之後發生的事件或情況。

SOURCE Xiao-I Corporation

來源 Xiao-I 公司

For investor and media inquiries, please contact: Ms. Berry Xia, Email: ir@xiaoi.com

投資者和媒體垂詢,請聯繫:Berry Xia 女士,電子郵件:ir@xiaoi.com

譯文內容由第三人軟體翻譯。


以上內容僅用作資訊或教育之目的,不構成與富途相關的任何投資建議。富途竭力但無法保證上述全部內容的真實性、準確性和原創性。
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