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Aon's Global Transaction Solutions Claims Study Shows Insurers' Claim Handling Performance Emerges as Key Market Differentiator

Aon's Global Transaction Solutions Claims Study Shows Insurers' Claim Handling Performance Emerges as Key Market Differentiator

怡安的全球交易解決方案索賠研究顯示,保險公司的理賠處理表現已成爲關鍵的市場差異化因素
怡安保險 ·  05/22 12:00

Latest findings from Aon and Mergermarket reveal that Aon clients continue to achieve fitting and successful outcomes in the claims process

怡安和Mergermarket的最新調查結果顯示,怡安客戶在索賠過程中繼續取得恰當和成功的結果

DUBLIN, May 22, 2024Aon plc (NYSE: AON), a leading global professional services firm, and Mergermarket, an esteemed provider of intelligence, data, and analysis on global M&A activities, today unveiled the latest edition of their Global Transaction Solutions Claims Study. The ongoing surge in the utilization of Representations and Warranties (R&W), also known as Warranty and Indemnity (W&I) insurance, has spurred a heightened emphasis on claims activity, which has fostered increased global collaboration to address claims issues and facilitate resolution.

都柏林,2024 年 5 月 22 日 — 怡安集團 全球領先的專業服務公司紐約證券交易所股票代碼:AON)和受人尊敬的全球併購活動情報、數據和分析提供商Mergermarket今天公佈了他們的最新版本 全球交易解決方案索賠研究。陳述和保證(R&W)(也稱爲保修和賠償(W&I)保險)的使用量持續激增,這刺激了人們對索賠活動的高度重視,這促進了全球合作的加強,以解決索賠問題和促進解決。

Key highlights from the report include:

該報告的主要亮點包括:

  • While the M&A market and R&W policy placement slowed globally in 2023, claims activity remained steady, with Aon clients submitting more than 140 new R&W claims last year.
  • This brings the total number of claims that Aon clients have filed on policies placed in North America to more than 950 through 2023. Of those claims, 39 percent have settled within the policy's retention, 17 percent resulted in payment by the insurer, 24 percent remain active, 16 percent are inactive and 4 percent have been denied.
  • Through the end of 2023, R&W insurers have paid more than $1b to Aon clients in North America and recognized more than $1.5b in total loss (including retention amounts). More than $550m of this amount has been paid in the last three years.
  • More than $300m has been paid to Aon clients in North America on claims filed more than 12 months post-close of the transaction.
  • To date, insurers have paid over $120m to Aon clients on W&I and tax claims in EMEA, with over $20m paid since the last publication.
  • Australia and New Zealand continue to see claims notified on an average of one in five W&I policies placed in this region from 2012 onward.
  • 儘管2023年全球併購市場和研發政策制定放緩,但索賠活動保持穩定,怡安客戶去年提交了140多份新的研發索賠。
  • 這使怡安客戶在北美投保單的索賠總數到2023年超過950起。在這些索賠中,39%的索賠已在保單保留期內結算,17%導致保險公司付款,24%仍在進行中,16%處於非活動狀態,4%被拒絕。
  • 到2023年底,R&W保險公司已向怡安在北美的客戶支付了超過10億美元,確認的總虧損超過15億美元(包括留存額)。在過去三年中,已支付了超過5.5億美元的款項。
  • 在交易完成12個月後提出的索賠,已向怡安的北美客戶支付了超過3億美元。
  • 迄今爲止,保險公司已就歐洲、中東和非洲地區的W&I和稅收索賠向怡安客戶支付了超過1.2億美元,自上次發佈以來,已支付了超過2000萬美元。
  • 自2012年起,澳大利亞和新西蘭繼續收到索賠申報,該地區平均有五分之一的併購保單。

The competitive landscape of the transaction solutions insurance market in 2023 favored insured parties, characterized by reduced pricing and an expanded scope of coverage. Meanwhile, the performance of insurers in handling claims has emerged as a pivotal factor, distinguishing leaders in the market.

2023年交易解決方案保險市場的競爭格局有利於被保險方,其特點是價格降低,承保範圍擴大。同時,保險公司在處理索賠方面的表現已成爲關鍵因素,使市場領導者脫穎而出。

Clients who recurrently engage transaction solutions products are shifting their focus beyond pricing considerations. They now seek assurance that insurers are administering a fair, efficient, and timely claims process. Consequently, there is a growing imperative to comprehend the dynamics surrounding R&W, W&I and tax insurance claims. This entails discerning key trends, identifying loss drivers, and recognizing influential risk factors on a global scale. This year's claim study not only encompasses North America but also features more extensive data on the status of R&W and W&I claims across diverse regions worldwide.

經常使用交易解決方案產品的客戶正在將重點轉移到定價考慮之外。他們現在尋求保證,保險公司正在管理公平、高效和及時的索賠流程。因此,理解R&W、W&I和稅務保險索賠的動態變得越來越勢在必行。這需要辨別關鍵趨勢,確定損失驅動因素,並在全球範圍內識別有影響力的風險因素。今年的索賠研究不僅涵蓋北美,而且還提供了有關全球不同地區R&W和W&I索賠狀況的更廣泛數據。

"Gaining insight into global M&A insurance claims activity is crucial for our clients to manage risks effectively and help our clients make better decisions. This study highlights that while clients rely on policies to safeguard their investments, a collaborative approach among stakeholders is essential for a smooth claims process. More often than not, when we see that collaborative approach, we see positive and appropriate resolutions for Aon clients," said Stephen Davidson, head of claims for Transaction Solutions at Aon.

“深入了解全球併購保險索賠活動對於我們的客戶有效管理風險和幫助客戶做出更好的決策至關重要。該研究強調,儘管客戶依靠政策來保護其投資,但利益相關者之間的協作方法對於索賠流程的順利進行至關重要。怡安交易解決方案索賠主管斯蒂芬·戴維森說,當我們看到這種協作方式時,我們往往會看到怡安客戶的積極和適當的解決方案。

In 2023, Aon helped its clients navigate over 150 new claims in North America and 48 new claims in the Europe, Middle East, and Africa (EMEA) region. In Australia and New Zealand, the transaction liability market remains steady with consistent historical claim rates of nearly 1-in-5 policies. In addition, there continues to be growth across the emerging markets of Southeast Asia.

2023 年,怡安幫助其客戶處理了北美的 150 多項新索賠以及歐洲、中東和非洲 (EMEA) 地區的 48 項新索賠。在澳大利亞和新西蘭,交易負債市場保持穩定,近五分之一的保單的歷史索賠率保持穩定。此外,東南亞新興市場持續增長。

Building upon previous studies, the insurer survey now includes respondents from both North America and EMEA to provide insights into their claims experiences and to incorporate them into the findings. This year, 18 insurers participated in Aon's North American Transaction Solutions Insurer Survey and 14 insurers participated in Aon's EMEA Transaction Solutions Insurer Survey, enhancing the firm's view of claim performance and trends in the transaction solutions market.

在先前的研究基礎上,保險公司調查現在包括來自北美和歐洲、中東和非洲的受訪者,以深入了解他們的理賠經歷並將其納入調查結果。今年,18家保險公司參與了怡安的北美交易解決方案保險公司調查,14家保險公司參與了怡安的歐洲、中東和非洲交易解決方案保險公司調查,這增強了該公司對索賠業績和交易解決方案市場趨勢的看法。

"The complexities of M&A insurance claims underscore the importance of stakeholder engagement in ensuring a seamless claims experience. At Aon, we consistently strive for favourable resolutions, reflecting our commitment to client satisfaction," said Claire Fleetwood, senior claims advocate in M&A and Transaction Solutions at Aon.

“併購保險索賠的複雜性凸顯了利益相關者參與確保無縫理賠體驗的重要性。怡安一直努力尋求有利的解決方案,這反映了我們對客戶滿意度的承諾。” 怡安併購和交易解決方案高級索賠律師克萊爾·弗利特伍德說。

One notable highlight since last year's publication is that Aon Transaction Solutions clients have now recovered more than $1 billion in claim payments in North America. Moreover, 2023 saw Aon assist its clients in resolving the highest-ever number of claims resulting in payment and helped its clients secure nearly $250 million in loss paid in North America, as well as nearly another $50 million in EMEA and APAC.

自去年發佈以來,一個值得注意的亮點是,怡安交易解決方案的客戶現已在北美收回了超過10億美元的索賠款項。此外,怡安在2023年協助其客戶解決了有史以來最高數量的付款索賠,並幫助其客戶在北美獲得了近2.5億美元的損失,在歐洲、中東和非洲以及亞太地區又支付了近5000萬美元的損失。

"As the transaction solutions market matures, sophisticated purchasers are continually gaining more insight into claims handling across the industry. Clients are no longer just looking for the policies to provide them solutions on the front end of a deal, but to deliver meaningful recovery when their investments suffer a legitimate loss post-close resulting from a breach of the transaction agreement." said Anthony Dragone, Senior Vice President Claims Team, M&A and Transaction Solutions, Aon.

“隨着交易解決方案市場的成熟,經驗豐富的購買者不斷獲得對整個行業的索賠處理的更多見解。客戶不再只是在尋找能夠在交易前端爲他們提供解決方案的保單,而是在交易結束後因違反交易協議而遭受合法損失時實現有意義的復甦。” 怡安併購和交易解決方案索賠團隊高級副總裁安東尼·德拉貢說。

Aon's M&A and Transaction Solutions External site is a leading M&A insurance advisor and innovator of solutions and services that help secure investments, maximize deal value and drive transaction success by solving wide-ranging risk issues facing dealmakers throughout the deal lifecycle.

怡安的併購和交易解決方案外部網站 是領先的併購保險顧問和解決方案與服務的創新者,通過解決交易者在整個交易生命週期中面臨的廣泛風險問題,幫助確保投資、最大化交易價值並推動交易成功。

Solutions and services include transactional insurance instruments such as representations and warranties or warranty and indemnity insurance and tax and litigation insurance; and specialized due diligence, including people and human capital, insurance, cyber, and intellectual property.

解決方案和服務包括交易保險工具,例如陳述和擔保或擔保和賠償保險以及稅務和訴訟保險;以及專業盡職調查,包括人員和人力資本、保險、網絡和知識產權。

Working across industries and covering more than 35 countries, Aon's highly experienced [Transaction Solutions?] teams use proprietary industry data and insights drawn from the more than 4,000 global deals supported annually.

怡安經驗豐富的 [交易解決方案?] 跨行業開展工作,覆蓋超過35個國家團隊使用專有的行業數據和從每年支持的4,000多筆全球交易中得出的見解。

About Aon
Aon plc (NYSE: AON) exists to shape decisions for the better — to protect and enrich the lives of people around the world. Through actionable analytic insight, globally integrated Risk Capital and Human Capital expertise, and locally relevant solutions, our colleagues provide clients in over 120 countries and sovereignties with the clarity and confidence to make better risk and people decisions that help protect and grow their businesses.

關於怡安
怡安集團 紐約證券交易所股票代碼:AON)的存在是爲了更好地制定決策——保護和豐富世界各地人們的生活。通過切實可行的分析見解、全球綜合的風險資本和人力資本專業知識以及本地相關解決方案,我們的同事爲120多個國家和主權國家的客戶提供了清晰和信心,使他們能夠做出更好的風險和人員決策,幫助保護和發展他們的業務。

Follow Aon on LinkedIn External site, X External site, Facebook External site and Instagram External site. Stay up-to-date by visiting Aon's newsroom and sign up for news alerts here.

繼續關注 Aon 領英外部網站X 外部網站Facebook 外部網站Instagram 外部網站。訪問怡安了解最新動態 新聞編輯室 並註冊接收新聞提醒 這裏

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譯文內容由第三人軟體翻譯。


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