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Mizuho and IBM Unveil Generative AI Initiative to Accelerate Recovery Time in Operations

Mizuho and IBM Unveil Generative AI Initiative to Accelerate Recovery Time in Operations

瑞穗和IBM推出生成式人工智能計劃,以加快運營恢復時間
IBM Corp ·  05/22 12:00

TOKYO and ARMONK, N.Y., May 22, 2024 – Mizuho Financial Group, Inc. and IBM (NYSE: IBM) collaborated on the development of a proof of concept (PoC) using watsonx, IBM's enterprise generative AI and data platform, to improve the efficiency and accuracy of Mizuho's event detection operations.

東京和紐約州阿蒙克,2024年5月22日——瑞穗金融集團和IBM(紐約證券交易所: IBM 公司) 合作開發了使用概念驗證 (PoC) watsonx,IBM 的企業 生成的人工智能 和數據平台,以提高瑞穗事件檢測操作的效率和準確性。

The new solution demonstrated a 98% accuracy[1] in monitoring and responding to error messages during a three-month trial. Mizuho and IBM aim to continue expanding and validating the system in the future.

新解決方案顯示出98%的準確性[1] 在爲期三個月的試用期間監控和響應錯誤消息。瑞穗和IBM的目標是在未來繼續擴展和驗證該系統。

When a disruption occurs, banking systems require accurate and early recovery. However, when an error is detected, operators often receive an influx of messages and reports, making it difficult to pinpoint the cause of the event, and ultimately delaying the recovery time.

當中斷髮生時,銀行系統需要儘早進行準確的恢復。但是,當檢測到錯誤時,操作員通常會收到大量的消息和報告,這使得很難確定事件的原因,最終會延遲恢復時間。

To address the issue, Mizuho and IBM conducted a PoC for improving the efficiency of error detection, utilizing watsonx.

爲了解決這個問題,瑞穗和IBM利用watsonx進行了PoC,以提高錯誤檢測的效率。

The PoC added patterns likely to cause errors in incident response to generative AI and linked an application supporting a series of operations in event detection with watsonx, helping to shorten the steps to recovery and improve recovery speed.

PoC 向生成式 AI 添加了可能導致事件響應錯誤的模式,並將支持一系列事件檢測操作的應用程序與 watsonx 關聯起來,這有助於縮短恢復步驟並提高恢復速度。

Utilizing watsonx also enabled Mizuho to facilitate in-house operations and allow for the flexible configuration of monitoring and operation menus by on-site personnel when higher levels of security and confidentiality are required.

使用watsonx還使瑞穗能夠促進內部運營,並允許現場人員在需要更高的安全性和機密性時靈活配置監控和操作菜單。

Mizuho and IBM plan to expand the event detection and response PoC and apply it to production environments in the coming year. Mizuho and IBM also plan to work on incident management and advanced failure analysis using generative AI to further improve the efficiency and sophistication of operations.

瑞穗和IBM計劃在來年擴展事件檢測和響應PoC,並將其應用於生產環境。瑞穗和IBM還計劃使用生成式人工智能進行事件管理和高級故障分析,以進一步提高運營的效率和複雜性。

About IBM
IBM is a leading provider of enterprise AI, hybrid cloud architecture, security and ESG insights to the global financial services sector. Its deep industry expertise, extensive portfolio of services and solutions, and its robust ecosystem of fintech partners, empower collaboration, innovation, and creation with clients. As a trusted partner to banks, insurers, capital markets and payments providers, IBM guides financial institutions on all stages of their digital transformation journeys through IBM Consulting and delivers the proven infrastructure, software and services they need through IBM Technology. For more information, visit www.ibm.com/industries/financial-services

關於 IBM
IBM 是爲全球金融服務行業提供企業人工智能、混合雲架構、安全和 ESG 見解的領先提供商。其深厚的行業專業知識、廣泛的服務和解決方案組合以及強大的金融科技合作伙伴生態系統爲與客戶的協作、創新和創造提供了動力。作爲銀行、保險公司、資本市場和支付提供商值得信賴的合作伙伴,IBM 通過 IBM 諮詢爲金融機構在數字化轉型之旅的各個階段提供指導,並通過 IBM Technology 提供他們所需的成熟基礎架構、軟件和服務。欲了解更多信息,請訪問 www.ibm.com/行業/金融服務

[1] Measurement of accuracy in PoC is based on actual data.

[1] PoC 中精度的測量基於實際數據。


Media Contacts


媒體聯繫人

Mary Ellen Higgins
maryellen.higgins@ibm.com
Global Financial Services Industry External Communications

瑪麗·艾倫·希金斯
maryellen.higgins@ibm.com
全球金融服務行業對外溝通

Chikako Ueji
UEJI@jp.ibm.com
External Communications Japan

上路千佳子
UEJI@jp.ibm.com
日本對外通訊

譯文內容由第三人軟體翻譯。


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