Earlier Reported, Ericsson's Vonage Expands Salesforce Service Cloud Voice Offering With Einstein Integration
Earlier Reported, Ericsson's Vonage Expands Salesforce Service Cloud Voice Offering With Einstein Integration
One of the first contact center providers to offer full integration with AI-powered Einstein Conversation Insights to drive customer engagement
首批完全整合人工智能驅動的 Einstein Conversation Insights 以提高客戶參與度的聯絡中心提供商之一
HOLMDEL, N.J., May 14, 2024 /PRNewswire/ -- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ:ERIC), has expanded its Vonage Premier for Service Cloud Voice solution to include integration with Salesforce Einstein Conversation Insights. These AI-powered insights and analytics will empower brands to enhance the agent and customer experience with intelligent, global calling capabilities - all within Salesforce Service Cloud Voice.
新澤西州霍爾姆德爾，2024年5月14日 /PRNewswire/ — Vonage是幫助企業加速數字化轉型的雲通信領域的全球領導者，也是愛立信（納斯達克股票代碼：ERIC）旗下的Vonage已擴展其Vonage高級服務雲語音解決方案，將與Salesforce Einstein Conversation Insights的集成包括在內。這些基於人工智能的見解和分析將使品牌能夠通過智能的全球通話功能增強代理和客戶體驗——所有這些功能都在Salesforce Service Cloud Voice中實現。
"As one of the first Contact Center providers to offer this integration, we are meeting a real and growing demand."
“作爲最早提供這種集成的聯絡中心提供商之一，我們正在滿足不斷增長的真實需求。”
With Einstein Conversation Insights, Vonage Premier for Service Cloud Voice sales and service customers have the ability to see conversational data, such as voice transcripts and caller sentiment, surfaced in real time. Calls are then recorded and analyzed for mentions of specific keywords, phrases, and points of interest, enabling agents and supervisors to review the call transcript, or uncover coachable areas that need attention or follow up.
藉助 Einstein Conversation Insights，Vonage Premier for Service Cloud 語音銷售和服務客戶能夠實時查看浮出水面的對話數據，例如語音記錄和來電情緒。然後，對通話進行記錄和分析，以確定是否提及特定的關鍵字、短語和興趣點，使代理和主管能夠查看通話記錄，或發現需要注意或跟進的可指導領域。
譯文內容由第三人軟體翻譯。