LivePerson Recognized by Leading Independent Research Firm as a Strong Performer in Conversation Automation Solutions for B2B Report
LivePerson Recognized by Leading Independent Research Firm as a Strong Performer in Conversation Automation Solutions for B2B Report
Achieved highest possible score in the conversational delivery mechanisms and modalities criteria
在對話交付機制和模式標準中獲得儘可能高的分數
NEW YORK, April 23, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, has been named a Strong Performer in "The Forrester Wave: Conversation Automation Solutions For B2B, Q1 2024."
紐約，2024 年 4 月 23 日 /PRNewswire/ — LiveP （納斯達克股票代碼：LPSN）是數字客戶對話領域的企業領導者，在 “Forrester Wave：B2B對話自動化解決方案，2024年第一季度” 中被評爲表現強者。
The new report evaluates the most significant providers of conversation automation solutions for B2B against 33 criteria to help B2B revenue marketing professionals select the right one for their needs. It marks the eighth time that LivePerson has been recognized in Forrester's research over the last twelve months.
新報告根據33個標準評估了B2B對話自動化解決方案的最重要提供商，以幫助B2B收入營銷專業人員選擇適合其需求的解決方案。這標誌着第八次 LivePerson 已在 Forrester 的研究中獲得認可 在過去的十二個月裏。
"Almost three decades after inventing the digital customer conversations industry, it's inspiring to know that LivePerson continues to be recognized for our offerings in the field. We're proud to be named among the top vendors for conversation automation solutions," said John Sabino, CEO of LivePerson.
“在發明數字客戶對話行業將近三十年後，得知LivePerson在該領域的產品繼續獲得認可，這令人鼓舞。我們很榮幸被評爲對話自動化解決方案的頂級供應商之一。” LivePerson首席執行官約翰·薩比諾說。
According to the Forrester report, "B2B conversation automation solutions facilitate open-ended, context-aware, natural-language dialogues that engage and assist buyers and customers while also providing real-time, role-relevant insights to support the internal teams that interact with those audiences."
根據Forrester的報告，“B2B對話自動化解決方案促進了開放式、情境感知、自然語言的對話，這些對話可以吸引和幫助買家和客戶，同時還提供與角色相關的實時見解，爲與這些受衆互動的內部團隊提供支持。”
In its assessment of the top vendors in this market, the Wave report named LivePerson a Strong Performer — giving the company its highest possible scores in both the conversational delivery mechanisms and conversational modalities criteria.
在評估該市場的頂級供應商時，Wave報告將LivePerson評爲表現強勁的公司，這使該公司在對話交付機制和對話模式標準方面都獲得了儘可能高的分數。
Overall, vendors were evaluated on the strength of their current offerings, their strategies, and their market presence. To be included in the assessment, vendors had to meet criteria including:
總體而言，對供應商的評估是根據其當前產品的實力、策略和市場佔有率進行的。要參與評估，供應商必須符合標準，包括：
- A track record of revenue growth from B2B organizations
- Mindshare among Forrester's enterprise customers
- Being sold as a standalone conversation automation solution offering
- B2B 組織收入增長的往績記錄
- Forrester 企業客戶之間的心靈共享
- 作爲獨立對話自動化解決方案產品出售
To learn more about LivePerson's solutions for digital customer conversations, join the company's May 23, 2024 virtual Spark product launch event or visit www.liveperson.com.
要了解有關LivePerson數字客戶對話解決方案的更多信息，請加入該公司2024年5月23日的虛擬會議 Spark 產品發佈會 或者訪問 www.livepson.com。
About LivePerson
LivePerson (NASDAQ: LPSN) is the enterprise leader in digital customer conversations. The world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and AI-powered solutions to accelerate contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences. Fast Companynamed us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.
關於 LivePer
LiveP (NASDAQ: LPSN) 是數字客戶對話領域的企業領導者。包括匯豐銀行、Chipotle和維珍傳媒在內的世界領先品牌使用我們屢獲殊榮的對話雲平台與數百萬消費者建立聯繫。我們每月爲近十億次對話互動提供支持，提供獨一無二的豐富數據集和人工智能驅動的解決方案，以加速聯絡中心轉型，提高代理工作效率，提供更加個性化的客戶體驗。 快公司將我們評爲全球 #1 最具創新性的人工智能公司。要與我們或我們的人工智能交談，請訪問 liveperson。
Media Contact:
Mike Tague
mtague@liveperson.com
媒體聯繫人：
邁克·塔格
mtague@liveperson.com
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SOURCE LivePerson, Inc.
來源 LivePerson, Inc.
譯文內容由第三人軟體翻譯。