Genpact Ranked as Market Leader in HFS Research Inaugural Customer Experience Service Providers Horizon Report
Genpact Ranked as Market Leader in HFS Research Inaugural Customer Experience Service Providers Horizon Report
Recognition underlines Genpact's expertise in customer experience and driving outcomes for clients by leveraging innovative AI solutions
認可凸顯了Genpact在客戶體驗和駕駛方面的專業知識 利用創新的人工智能解決方案爲客戶帶來成果
NEW YORK, April 18, 2024 /PRNewswire/ -- Genpact (NYSE: G), a global professional services and solutions firm delivering outcomes that shape the future, announced it has earned the highest ranking in the HFS Research Horizons report, "HFS Horizons: Customer Experience Service Providers, 2024." For the first time, HFS Research analyzed how the top service providers are supporting their clients' customer service functions as they transform interactions from digital to experience-driven.
紐約，2024 年 4 月 18 日 /PRNewswire/ — Genpact 紐約證券交易所股票代碼：G）是一家提供塑造未來的成果的全球專業服務和解決方案公司，該公司宣佈，它在HFS Research Horizons報告《HFS視野：2024年客戶體驗服務提供商》中獲得了最高排名。HFS Research首次分析了頂級服務提供商如何支持客戶的客戶服務職能，因爲他們將互動從數字化轉變爲體驗驅動。
This is HFS Research's first competitive assessment of 22 leading service providers that have developed robust, multifaceted customer service solutions backed by technology. Companies were evaluated across their value propositions, execution and innovation capabilities, go-to-market strategy, and market impact that aligned with HFS Horizons' proprietary criteria.
這是HFS Research對22家領先服務提供商的首次競爭性評估，這些提供商開發了由技術支持的強大、多方面的客戶服務解決方案。根據HFS Horizons的專有標準，對公司的價值主張、執行和創新能力、市場進入戰略和市場影響力進行了評估。
The report calls out Genpact's demonstrated, "ability to support the CX function of enterprises in their journey from functional digital transformation to EX=CX within the enterprise to create new value through ecosystems." Additionally, it notes how the company leverages its digital business platform, Cora ContactUs.ai, to enable seamless customer service by uniting the right processes, people, and products.
該報告指出，Genpact已證明的 “有能力支持企業從職能數字化轉型到企業內部的EX=CX，通過生態系統創造新價值。”此外，它還指出了該公司如何利用其數字業務平台Cora ContactUs.ai，通過整合正確的流程、人員和產品來提供無縫的客戶服務。
"We empower our clients to increase their market presence and competitive advantage by delivering Total Experience journeys across their target customers," said Anu Sachdeva, Global Service Line and Solutions Leader, Genpact. "Genpact's domain-led, AI-first solutions connect functional silos and drive enterprise-wide outcomes for our clients."
他說：“我們通過爲目標客戶提供全面體驗之旅，使客戶能夠提高其市場佔有率和競爭優勢。” Anu Sachdeva，Genpact 全球服務線和解決方案負責人。“Genpact以領域爲主導、人工智能爲先的解決方案連接了功能孤島，爲我們的客戶推動了企業範圍內的成果。”
HFS Research notes that the Total Experience approach by Rightpoint (a Genpact company) binds customer, employee, and product capabilities and helps enterprises connect immersive dots across the organization. This framework provides a holistic set of AI solutions, solving enterprise challenges and delivering value end-to-end.
HFS Research指出，Rightpoint（一家Genpact公司）的整體體驗方法將客戶、員工和產品能力結合在一起，並幫助企業將整個組織中的沉浸式點連接起來。該框架提供了一套全面的人工智能解決方案，可解決企業挑戰並提供端到端的價值。
"Genpact's clients recognize the firm as being a great partner for its ability to collaborate and deep understanding of businesses to deliver value. This, along with its deep industry expertise and proprietary AI and data assets, landed Genpact as our top ranking in our first Customer Experience Horizon report," said Melissa O'Brien, Executive Research Leader, HFS Research.
“Genpact的客戶認爲該公司是一個很好的合作伙伴，因爲它具有協作能力和對業務的深刻理解，可以創造價值。這加上其深厚的行業專業知識和專有的人工智能和數據資產，使Genpact在我們的第一份《客戶體驗地平線》報告中名列前茅，” 梅利莎·奧布萊恩，HFS Research執行研究負責人。
Recognition in the 2024 HFS Customer Experience Service Providers Horizon report reinforces Genpact's foundation of innovation, and a strong focus on expertise to end-to-end customer experience through data-tech-AI.
2024年HFS客戶體驗服務提供商地平線報告中的認可鞏固了Genpact的創新基礎，以及對通過數據技術人工智能提供端到端客戶體驗專業知識的高度關注。
For more information about Genpact and its customer experience services, please visit: and
有關 Genpact 及其客戶體驗服務的更多信息，請訪問：和
About Genpact
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
關於 Genpact
Genpact（紐約證券交易所代碼：G）是一家全球專業服務和解決方案公司，其成果塑造未來。我們與生俱來的好奇心、創業敏捷性以及爲客戶創造持久價值的願望推動着我們在30多個國家的125,000多名員工。在我們的宗旨——不懈地追求一個更美好的世界——的支持下，我們憑藉深厚的商業和行業知識、數字運營服務以及數據、技術和人工智能方面的專業知識，爲包括財富全球500強在內的領先企業提供服務和轉型。
Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
在 genpact.com、LinkedIn、X、YouTube 和 Facebook 上認識我們。
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SOURCE Genpact
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譯文內容由第三人軟體翻譯。