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TTEC Digital Awarded PenFed Credit Union Contract for Genesys Cloud Migration

TTEC Digital Awarded PenFed Credit Union Contract for Genesys Cloud Migration

TTEC Digital 獲得了 PenFed 信用合作社的 Genesys 雲遷移合同
TTEC Holdings ·  03/11 12:00

DENVER, March 11, 2024 /PRNewswire/ -- TTEC Holdings Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that it was awarded a contract with PenFed Credit Union, the nation's second-largest federal credit union, to modernize its member services contact center platform to Genesys Cloud for voice communications.

丹佛,2024年3月11日 /PRNewswire/ — TTEC Holdings Inc.(納斯達克股票代碼:TTEC)是全球領先的人工智能客戶體驗(客戶體驗)技術和服務創新者,其解決方案來自TTEC Engage和TTEC Digital,今天宣佈與其簽訂合同 PenFed 信用合作社美國第二大聯邦信用合作社,將對其成員服務聯絡中心平台進行現代化改造,改爲Genesys Cloud進行語音通信。

"We have worked with TTEC Digital for over five years, and we are confident they have the expertise with Genesys and with third-party technologies like Salesforce to move our voice channels seamlessly to the cloud while maintaining a positive, omnichannel experience for our valued members and employees," said PenFed Credit Union EVP, CIO Joseph Thomas.

PenFed信用合作社執行副總裁兼首席信息官約瑟夫·托馬斯表示:“我們與TTEC Digital合作已有五年多,我們相信他們擁有Genesys和Salesforce等第三方技術的專業知識,可以將我們的語音渠道無縫遷移到雲端,同時爲我們尊貴的會員和員工保持積極的全渠道體驗。”

According to Dave Seybold, CEO of TTEC Digital, "We are committed to the credit union industry, and we are excited to strengthen our partnership with PenFed. As one of the largest and most respected credit unions in the country, PenFed is dedicated to helping its members achieve their dreams and TTEC Digital is proud to be part of that journey."

TTEC Digital首席執行官戴夫·塞伯德表示:“我們致力於信用合作社行業,我們很高興加強與PenFed的合作伙伴關係。作爲該國最大和最受尊敬的信用合作社之一,PenFed致力於幫助其成員實現夢想,TTEC Digital很榮幸能參與這一旅程。”

In addition to voice channel migration, TTEC Digital will provide integration between Genesys Cloud and Salesforce through TTEC Digital OneView, a proprietary SaaS integration that improves both speed and quality of service through a unified agent experience. OneView is part of TTEC Digital's Intellectual Property (IP) & Software Engineering practice, which designs and develops technology solutions that enhance customers' CX platforms with features that advance productivity and the experiences delivered at the nexus of CRM, CCaaS and AI.

除了語音渠道遷移外,TTEC Digital還將通過以下方式提供Genesys Cloud和Salesforce之間的集成 TTEC 數字 OneView,一種專有的 SaaS 集成,可通過統一的代理體驗提高服務速度和質量。OneView是TTEC Digital知識產權(IP)和軟件工程業務的一部分,該業務部設計和開發技術解決方案,通過提高生產力和CRM、CCaaS和AI交付的體驗的功能,增強客戶的CX平台。

"We're pleased that PenFed is collaborating with TTEC Digital to kick off a new era of innovation by modernizing their member services contact center platform to the industry-leading Genesys Cloud platform," said TTEC Digital Global Leader, Customer Experience Solutions Bryce Gibson. "We're proud of our long-standing relationship with both PenFed and Genesys. We're excited to leverage our own intellectual property in addition to our Genesys and Salesforce expertise to help PenFed move forward in their commitment to providing unparalleled service and support to their valued members."

TTEC Digital客戶體驗解決方案全球負責人布萊斯·吉布森表示:“我們很高興PenFed與TTEC Digital合作,將其會員服務聯絡中心平台現代化爲行業領先的Genesys雲平台,開啓了新的創新時代。”“我們爲與PenFed和Genesys的長期合作關係感到自豪。除了我們的Genesys和Salesforce專業知識外,我們很高興能夠利用自己的知識產權來幫助PenFed推進其向重要成員提供無與倫比的服務和支持的承諾。”

TTEC Digital has more than 25 years of partnership with Genesys and previously earned Partner of the Year recognition 13 times. TTEC Digital offers a wide range of AI-enabled solutions and managed services, including contact center modernization, workforce enablement enhancements, customer experience transformation, and data and analytics solutions.

TTEC Digital與Genesys的合作已超過25年,此前曾13次獲得年度合作伙伴認可。TTEC Digital提供各種基於人工智能的解決方案和託管服務,包括聯絡中心現代化、勞動力支持增強、客戶體驗轉型以及數據和分析解決方案。

More information about TTEC Digital's partnership with Genesys is available online at: TTECDigital.com/partners/genesys.

有關TTEC Digital與Genesys合作關係的更多信息,請訪問以下網址: TTECdigital.com/Partners/Genes

About TTEC
TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ:TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI and analytics solutions. The company's TTEC Engage business delivers AI-enabled customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The company's over 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at https://www.ttec.com

關於 TTEC
TTEC(發音爲T-TEC)控股有限公司(納斯達克股票代碼:TTEC)是全球領先的CX(客戶體驗)技術和服務創新者,致力於提供基於人工智能的數字客戶體驗解決方案。TTEC的基於結果的解決方案爲標誌性和顛覆性品牌提供服務,涵蓋整個企業,觸及每個虛擬互動渠道,並改善客戶旅程的每一個步驟。該公司的TTEC Digital業務利用下一代數字技術,設計、構建和運營全渠道聯絡中心技術、CRM、人工智能和分析解決方案。該公司的TTEC Engage業務提供基於人工智能的客戶互動、客戶獲取和增長、技術支持、後臺和防欺詐服務。該公司成立於1982年,對卓越客戶體驗的癡迷爲其贏得了全球領先的客戶、客戶和員工滿意度分數。該公司的60,000多名員工在六大洲開展業務,將技術和人性融爲一體,爲客戶提供滿意的客戶和差異化的業務成果。要了解更多信息,請訪問我們 https://www.ttec.com

About PenFed Credit Union
Established in 1935, Pentagon Federal Credit Union (PenFed) is America's second-largest federal credit union, serving 2.9 million members worldwide with nearly $35 billion in assets. PenFed Credit Union offers market-leading certificates, checking, credit cards, personal loans, mortgages, auto loans, student loans, and a wide range of other financial services with members' interests always in mind. PenFed Credit Union is federally insured by the NCUA and is an Equal Housing Lender. To learn more about PenFed Credit Union, visit PenFed.org, like us on Facebook and follow us @PenFed on X. Interested in working for PenFed? Check us out on LinkedIn. We are proud to be an Equal Employment Opportunity Employer.

關於 PenFed 信用合作社
五角大樓聯邦信用合作社(PenFed)成立於1935年,是美國第二大聯邦信用合作社,爲全球290萬名會員提供服務,擁有近350億美元的資產。PenFed Credit Union提供市場領先的證書、支票、信用卡、個人貸款、抵押貸款、汽車貸款、學生貸款和各種其他金融服務,始終牢記會員的利益。PenFed信用合作社由NCUA進行聯邦保險,是一家平等住房貸款機構。 要了解有關PenFed信用合作社的更多信息,請訪問 Penfed.org,就像我們一樣 Facebook 然後關注我們 @PenFed X。有興趣在 PenFed 工作嗎?來看看我們吧 領英。我們爲成爲平等就業機會僱主而感到自豪。

CONTACT: Marjorie Chimes, marji.chimes@ttec.com

聯繫人:Marjorie Chimes, marji.chimes@ttec.com

TTEC Logo (PRNewsfoto/TTEC Holdings, Inc.)

SOURCE TTEC Holdings, Inc.

來源 TTEC Holdings, Inc.

譯文內容由第三人軟體翻譯。


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