Dada Publishes 2022 ESG Report
Dada Publishes 2022 ESG Report
SHANGHAI, China, May 31, 2023 (GLOBE NEWSWIRE) -- Dada Nexus Limited ("Dada" or the "Company") (NASDAQ: DADA), China's leading local on-demand delivery and retail platform, today released its 2022 ESG report. In 2022, Dada remained steadfast in its commitment to delivering a sustainable future. The report details Dada's key initiatives and development in ESG efforts surrounding shareholders, employees, users, partners, and community.
To view the report in full, please visit the ESG section on the Company's IR website at Highlights of the Company's ESG efforts and performance include:
Responsible Governance for Sustained Corporate Value
- Improving board diversity: Female directors exceed 66% and independent directors account for 50%; Directors are experienced in a wide range of industries.
- Comprehensive risk management: Internal audits cover 100% of business operations backed by audit data monitoring platform.
- Strengthening anti-corruption management: Over 20 training sessions were held in 2022 and so far 100% of employees and board members have been covered with business ethics trainings; All suppliers are required to sign a Business Ethics Commitment Letter.
Nurturing Talent for Greater Business Value
- Interest protection: Over 95% of employees are covered by collective agreements; We stick to equal pay for equal work principle, with pay gap between male/female employees and overall workforce around ±2% in 2022.
- Incentive pay: Performance-based variable pay covers 100% of employees, and long-term equity incentives have been granted to 18% of employees by end of 2022.
- Career advancement: Diverse online and offline training courses are available to empower employees with 100% of employee coverage; We facilitate employees' career development by implementing promotion program twice a year, with 13% of employees promoted in Fall 2022.
- Open communication: Effective channels are created for employees to communicate with executives and employee feedbacks are collected through satisfaction surveys, with employee satisfaction score approaching 90 points in 22Q4.
Serving Users to Enhance Product Value
- Product quality: We bring convenient shopping experience to consumers via innovative on-demand retail model, while continuously optimizing quality management of merchants and products, with product quality-related after-sales rate on JDDJ platform at only 0.35% in 2022.
- Fulfillment service quality: We remain devoted to improving fulfillment quality by optimizing technology and rider training, with fulfillment rate of 95% and average delivery time of less than 30 minutes on Dada Now platform in 2022.
- User experience and communication: Through interface and process refinement, comprehensive user communication channels and high-quality customer services, after-sales satisfaction rate reached 80% on JDDJ platform in 2022.
- Privacy protection: We have continuously upgraded App design to optimize privacy protection based on principles including minimization of data collection, with privacy protection related NPS for JDDJ scored 76 in Nov 2022.
Empowering Partners to Drive Industry Value
- New forms of employment: Our crowdsource-based platform creates a large number of job opportunities, with 1 million annual active riders in 2022, of whom over 80% are from lower-tier cities, and over 50,000 annual active pickers in 2022, of whom over 70% are women.
- Rider safety protection: We provide all-round protection measures before, during, and after the delivery process to ensure rider health and safety, with accident rate per one million orders decreased by 37% in 2022; We proactively engage in pilot program for work-related injury insurance, which covered 220,000 Dada Now riders by end of 2022.
- Rider earning guarantee: Driven by a more comprehensive reward and incentive system, reduction of penalty scenarios and improvement in delivery efficiency, Dada Now riders' hourly earnings grew by over 10% year-on-year in Dec 2022.
- Merchant empowerment: We provide comprehensive support including onboarding, training, system integration, fulfillment and favorable policies to digitalize offline retailers, with annual active stores on JDDJ platform exceeding 220,000 in 2022.
- Brand enablement: We help brands achieve sales growth through innovative marketing activities, and digitalize their promotion, supply optimization and user operation processes, with the number of partnering brands exceeding 280 in 2022.
Co-Building Community to Deliver Social Value
- All-electric delivery fleet: We deploy electric vehicles for intra-city on-demand delivery, leading to a reduction of carbon emissions by 500,000 tons in 2022, while actively promoting clean energy-based battery swapping services for riders' e-bikes.
- Workplace carbon emission reduction: With growing awareness for energy-saving among employees and the implementation of cost-reduction measures, per capita operation-related carbon emissions reduced by 43% to 0.35 tons in 2022. A further goal was set to achieve operation-related carbon neutrality in five years.
- Sustainable packaging: With improving packaging utilization and a shift towards green packaging, packaging material consumption decreased by 20% in 2022, of which 77% was biodegradable plastic bags, covering 70% of orders on JDDJ.
- Social care: We continued to serve elderly and disabled consumers through aging-friendly and barrier-free version of JDDJ App, which supported nearly 1,000 users every day and generated a total of 330,000 orders and over RMB57 million GMV in 2022.
- CSR recognition: We are included in the "2022 List of Excellent Private Enterprises in Corporate Social Responsibility (CSR)" released by the All-China Federation of Industry and Commerce, being the only Shanghai-born enterprise awarded.
Forward-Looking Statements
This press release contains statements that may constitute "forward-looking" statements pursuant to the "safe harbor" provisions of the U.S. Private Securities Litigation Reform Act of 1995. These forward-looking statements can be identified by terminology such as "will," "expects," "anticipates," "aims," "future," "intends," "plans," "believes," "estimates," "likely to" and similar statements. Among other things, quotations in this announcement, contain forward-looking statements. Dada may also make written or oral forward-looking statements in its periodic reports to the U.S. Securities and Exchange Commission (the "SEC"), in its annual report to shareholders, in press releases and other written materials and in oral statements made by its officers, directors or employees to third parties. Statements that are not historical facts, including statements about Dada's beliefs, plans and expectations, are forward-looking statements. Forward-looking statements involve inherent risks and uncertainties. A number of factors could cause actual results to differ materially from those contained in any forward-looking statement, including but not limited to the following: Dada's strategies; Dada's future business development, financial condition and results of operations; Dada's ability to maintain its relationship with major strategic investors; its ability to provide efficient on-demand delivery services and offer quality on-demand retail experience; its ability to maintain and enhance the recognition and reputation of its brands; general economic and business conditions globally and in China and assumptions underlying or related to any of the foregoing. Further information regarding these and other risks is included in Dada's filings with the SEC. All information provided in this press release is as of the date of this press release, and Dada does not undertake any obligation to update any forward-looking statement, except as required under applicable law.
About Dada
Dada is a leading platform of local on-demand retail and delivery in China. It operates JDDJ, one of China's largest local on-demand retail platforms for retailers and brand owners, and Dada Now, a leading local on-demand delivery platform open to merchants and individual senders across various industries and product categories. The Company's two platforms are inter-connected and mutually beneficial. The Dada Now platform enables improved delivery experience for participants on the JDDJ platform through its readily accessible fulfillment solutions and strong on-demand delivery infrastructure. Meanwhile, the vast volume of on-demand delivery orders from the JDDJ platform increases order volume and density for the Dada Now platform.
For more information, please visit
For investor inquiries, please contact:
Dada Nexus Limited
Ms. Caroline Dong
E-mail: ir@imdada.cn
Christensen
In China
Mr. Rene Vanguestaine
Phone: +86-178-1749 0483
E-mail: rene.vanguestaine@christensencomms.com
In US
Ms. Linda Bergkamp
Phone: +1-480-614-3004
E-mail: linda.bergkamp@christensencomms.com
For media inquiries, please contact:
Dada Nexus Limited
E-mail: PR@imdada.cn
中國上海,2023年5月31日(GLOBE NEWSWIRE)——中國領先的本地按需交付和零售平臺達達Nexus Limited(“達達” 或 “公司”)(NYSE:DADA)今天發佈了其2022年ESG報告。2022 年,達達堅定不移地致力於實現可持續的未來。該報告詳細介紹了達達在股東、員工、用戶、合作伙伴和社區的ESG工作中的關鍵舉措和進展。
要查看報告全文,請訪問公司投資者關係網站上的ESG部分,公司在ESG方面的努力和業績亮點包括:
通過負責任的治理實現持續的企業價值
改善董事會多元化: 女性董事超過66%,獨立董事佔50%;董事在各個行業都有經驗。
全面的風險管理: 內部審計涵蓋了由審計數據監控平臺支持的100%的業務運營。
加強反腐敗管理: 2022 年舉辦了 20 多場培訓課程,到目前爲止,100% 的員工和董事會成員都接受了商業道德培訓;所有供應商都必須簽署商業道德承諾書。
培育人才以實現更大的商業價值
利益保護: 超過95%的員工受集體協議保護;我們堅持同工同酬原則,到2022年,男女員工與整體員工之間的薪酬差距約爲± 2%。
激勵性工資:基於績效的浮動薪酬覆蓋了 100% 的員工,到 2022 年底,已向 18% 的員工發放了長期股權激勵。
職業發展:提供多樣化的線上和線下培訓課程,爲員工提供 100% 的員工覆蓋率;我們每年實施兩次晉升計劃,2022 年秋季有 13% 的員工獲得晉升,從而促進員工的職業發展。
開放式溝通:爲員工與高管溝通創建了有效的渠道,並通過滿意度調查收集了員工反饋,第 22 季度員工滿意度分數接近 90 分。
爲用戶提供服務以提升產品價值
產品質量:我們通過創新的按需零售模式爲消費者帶來便捷的購物體驗,同時不斷優化商家和產品的質量管理,到2022年,JDDJ平臺上與產品質量相關的售後率僅爲0.35%。
配送服務質量:我們仍然致力於通過優化技術和騎手培訓來提高配送質量,2022 年 Dada Now 平臺的完成率爲 95%,平均交付時間不到 30 分鐘。
用戶體驗和溝通:通過界面和流程的細化、完善的用戶溝通渠道和優質的客戶服務,JDDJ平臺的售後滿意率在2022年達到80%。
隱私保護:我們不斷升級應用程序設計,以根據最小化數據收集等原則優化隱私保護,JDDJ 的隱私保護相關的 NPS 在 2022 年 11 月得到 76 分。
賦予合作伙伴推動行業價值的推動力
新的就業形式: 我們基於衆包的平臺創造了大量的就業機會,2022 年年活躍騎手 100 萬,其中 80% 以上來自低線城市,2022 年年活躍選手超過 50,000 人,其中 70% 以上是女性。
騎手安全保護:我們在交付過程之前、期間和之後提供全方位的保障措施,確保騎手的健康和安全,2022 年每百萬份訂單的事故率下降了 37%;我們積極參與工傷保險試點計劃,到 2022 年底,該計劃已覆蓋 220,000 名 Dada Now 騎手。
乘客收入保障:在更全面的獎勵和激勵制度、減少處罰情景和提高交付效率的推動下,Dada Now 騎手的小時收入在 2022 年 12 月同比增長了 10% 以上。
賦予商家權力: 我們爲線下零售商數字化提供全面支持,包括入職、培訓、系統集成、配送和優惠政策,到2022年,JDDJ平臺上的年活躍門店將超過22萬家。
品牌賦能:我們通過創新的營銷活動幫助品牌實現銷售增長,並實現促銷、供應優化和用戶運營流程的數字化,到2022年,合作品牌的數量將超過280個。
共建社區,創造社會價值
全電動送貨車隊: 我們部署電動汽車進行城內按需交付,從而在2022年減少了500,000噸的碳排放,同時積極推廣基於清潔能源的騎手電動自行車電池交換服務。
減少工作場所的碳排放:隨着員工節能意識的提高以及成本削減措施的實施,2022年與運營相關的人均碳排放量減少了43%,至0.35噸。另一項目標是在五年內實現與運營相關的碳中和。
可持續包裝:隨着包裝利用率的提高和向綠色包裝的轉變,包裝材料消費量在2022年下降了20%,其中77%是可生物降解的塑料袋,佔JDDJ訂單的70%。
社會護理: 我們繼續通過 JDDJ App 的老年友好型無障礙版本爲老年人和殘障消費者提供服務,該版本每天爲近 1,000 名用戶提供支持,在 2022 年共產生了 330,000 個訂單和超過 RMB57 百萬GMV。
企業社會責任認可:我們被列入中華全國工商聯發佈的 “2022年企業社會責任優秀民營企業名單(CSR)”,是唯一一家在上海出生的企業。
前瞻性陳述
根據1995年《美國私人證券訴訟改革法》的 “安全港” 條款,本新聞稿包含可能構成 “前瞻性” 陳述的聲明。這些前瞻性陳述可以通過 “意願”、“期望”、“預期”、“目標”、“未來”、“打算”、“計劃”、“相信”、“估計”、“可能” 等術語來識別。除其他外,本公告中的引文包含前瞻性陳述。達達還可以在向美國證券交易委員會(“SEC”)提交的定期報告、向股東提交的年度報告、新聞稿和其他書面材料以及其高管、董事或僱員向第三方的口頭陳述中發表書面或口頭前瞻性陳述。非歷史事實的陳述,包括有關達達信念、計劃和期望的陳述,均爲前瞻性陳述。前瞻性陳述涉及固有的風險和不確定性。許多因素可能導致實際業績與任何前瞻性陳述中包含的業績存在重大差異,包括但不限於以下因素:達達的戰略;達達的未來業務發展、財務狀況和經營業績;達達維持與主要戰略投資者關係的能力;提供高效的按需配送服務和提供優質的按需零售體驗的能力;其維持和提高品牌認可度和聲譽的能力;總體經濟和商業全球和中國的情況以及上述任何因素所依據或相關的假設。有關這些風險和其他風險的更多信息包含在達達向美國證券交易委員會提交的文件中。本新聞稿中提供的所有信息均截至本新聞稿發佈之日,除非適用法律要求,否則達達不承擔任何更新任何前瞻性陳述的義務。
關於達達
Dada是中國領先的本地按需零售和交付平臺。它運營着中國最大的面向零售商和品牌所有者的本地點播零售平臺之一JDDJ,以及向各個行業和產品類別的商家和個人發件人開放的領先本地按需交付平臺Dada Now。該公司的兩個平臺相互連接且互惠互利。Dada Now 平臺通過其易於訪問的配送解決方案和強大的按需交付基礎設施,改善了 JDDJ 平臺上的參與者的交付體驗。同時,來自JDDJ平臺的大量按需交付訂單增加了Dada Now平臺的訂單量和密度。
欲瞭解更多信息,請訪問
投資者如有查詢,請聯繫:
Dada Nexus 有限公司
董嘉琳女士
電子郵件:ir@imdada.cn
克里斯滕森
在中國
雷內·萬古斯塔因先生
電話:+86-178-1749 0483
電子郵件:rene.vanguestaine@christensencomms.com
在美國
琳達·伯格坎普女士
電話:+1-480-614-3004
電子郵件:linda.bergkamp@christensencomms.com
媒體垂詢,請聯繫:
Dada Nexus 有限公司
電子郵件:PR@imdada.cn
譯文內容由第三人軟體翻譯。
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