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Cloud-based Contact Center Market Size to Grow by USD 27.02 billion | Dominant players include 8x8 Inc., Amazon.com Inc. and Cisco Systems Inc. among others | Technavio

Cloud-based Contact Center Market Size to Grow by USD 27.02 billion | Dominant players include 8x8 Inc., Amazon.com Inc. and Cisco Systems Inc. among others | Technavio

基於雲的聯繫中心市場規模將增長270.2億美元|主要參與者包括8x8 Inc.、亞馬遜Inc.和思科Inc.等|Technavio
PR Newswire ·  2022/06/30 20:20

NEW YORK, June 30, 2022 /PRNewswire/ -- The market analysis report titled Cloud-based Contact Center Market by Component and Geography - Forecast and Analysis 2022-2026 has been added to Technavio's latest offerings. The report estimates the market to witness an accelerating growth momentum at a CAGR of 19.97% from 2021 to 2026. The report also claims the market potential growth difference to value USD 27.02 billion during the projected period. The rising adoption of cloud-based contact centers coupled with the increasing popularity of social, mobile, analytics, and cloud (SMAC) technologies will propel the market growth positively in the upcoming years. However, the intgeration of mobility with existing skills will emerge as a major restraint for the cloud-based contact center market during the forecast period.

紐約，2022年6月30日/美通社/--市場分析報告題為按組件和地理位置劃分的基於雲的聯繫中心市場-2022-2026年預測和分析已添加到Technavio的最新產品中。該報告預計，從2021年到2026年，市場將以19.97%的複合年增長率加速增長。該報告還聲稱，在預測期內，市場潛在增長差值為270.2億美元。正在崛起的採用基於雲的聯繫中心 再加上社交、移動、分析和雲(SMAC)技術的日益普及將在未來幾年積極推動市場增長。然而，將移動性與現有技能相結合將成為雲聯繫中心市場在預測期內的主要制約因素。

Technavio has announced its latest market research report titled Cloud-based Contact Center Market by Component and Geography - Forecast and Analysis 2022-2026
Technavio公佈了其最新的市場研究報告，題為《按組件和地理劃分的基於雲的聯繫中心市場-預測和分析2022-2026》

Unlock YOY growth variance analysis and other market growth contributing factors. Read Sample Report!

解鎖同比增長差異分析和其他市場增長貢獻因素。閲讀樣本報告！

Cloud-based Contact Center Market Vendor Landscape

基於雲的聯繫中心市場供應商格局

The market is fragmented, and the degree of fragmentation will accelerate during the forecast period. Competitors have to focus on differentiating their product offerings with unique value propositions to strengthen their foothold in the market.

市場呈現碎片化，預測期內碎片化程度將加快。競爭對手必須專注於用獨特的價值主張來差異化他們的產品，以加強他們在市場上的立足點。

Market vendors also have to leverage the existing growth prospects in the fast-growing segments, while maintaining their positions in the slow-growing segments. Vendors are also deploying growth strategies such as focusing on differentiating themselves based on service qualities and innovations to compete in the market.

市場供應商還必須利用快速增長細分市場的現有增長前景，同時保持在增長緩慢細分市場的地位。供應商也在部署增長戰略，例如專注於根據服務質量和創新來差異化自己，以在市場上競爭。

The cloud-based contact center market forecast report offers in-depth insights into key vendor profiles. The profiles include information on the production, sustainability, and prospects of the leading companies.

基於雲的聯繫中心市場預測報告提供對關鍵供應商概況的深入洞察。這些簡介包括有關領先公司的生產、可持續性和前景的信息。

3CLogic Inc., 8x8 Inc., Alvaria Inc., Amazon.com Inc., Ameyo Pvt Ltd., Avaya Holdings Corp., Cisco Systems Inc., Enghouse Systems Ltd., Evolve IP LLC, Five9 Inc., Genesys Telecommunications Laboratories Inc., Lifesize Inc., NICE Ltd., Nubitel, Redwood Technologies Group Ltd., RingCentral Inc., Talkdesk Inc., Twilio Inc., Vocalcom Group, and Vonage Holdings Corp. are among some of the major market participants.

3CLogic Inc.、8x8 Inc.、Alvara Inc.、亞馬遜、Ameyo Pvt Ltd.、Avaya Holdings Corp.、思科Inc.、Enghouse Systems Ltd.、Evolve IP LLC、Five9 Inc.、Genesys電信實驗室Inc.、LifeSize Inc.、NICE Ltd.、Nubitel、Redwood Technologies Group Ltd.、RingCentral Inc.、TalkDesk Inc.、Twilio Inc.、Voalcom Group和Vonage Holdings Corp.是一些主要的市場參與者。

Top Market Players and their Offerings:

頂級市場參與者及其產品：

  • 8x8 Inc.: The company offers secure cloud contact center solution that makes it easy to connect and collaborate with agents and strengthen experiences for optimal customer success.
  • Amazon.com Inc.: The company offers cloud based contact center products such as Amazon Connect.
  • Cisco Systems Inc.: The company offers scalable and flexible cloud contact center solution can help businesses of all sizes provide exceptional customer experiences.
  • Five9 Inc.: The company offers cloud contact center that enables you to engage customers on their channel of choice, streamline your operations, and use the power of practical AI, automation, and the cloud to increase your business agility and exceed your customers' expectations.
  • Genesys Telecommunications Laboratories Inc.: The company offers cloud contact center products such as Genesys Cloud CX, Genesys Multicloud CX, and Genesys Dx.
  • 8x8公司：該公司提供安全的雲聯繫中心解決方案，使其能夠輕鬆連接並與代理協作，並加強體驗，從而實現最佳客户成功。
  • 亞馬遜：該公司提供基於雲的聯繫中心產品，如Amazon Connect。
  • 思科股份有限公司：該公司提供可擴展且靈活的雲聯繫中心解決方案，可幫助各種規模的企業提供卓越的客户體驗。
  • Five9 Inc.：該公司提供雲聯繫中心，使您能夠在客户選擇的渠道上吸引客户，簡化您的操作，並使用實用的人工智能、自動化和雲的力量來提高您的業務敏捷性，並超出客户的期望。
  • Genesys電信實驗室公司：該公司提供Genesys Cloud CX、Genesys MultiCloud CX和Genesys Dx等雲聯繫中心產品。

Want to know more about the key product offerings of other contributing vendors, Request for Sample Report 

想要更多地瞭解其他貢獻供應商提供的關鍵產品，索要樣本報告

Cloud-based Contact Center Market Revenue-Generating Segment Highlights

基於雲的聯繫中心創收細分市場亮點

  • Component
    • Solutions: The solutions segment captured the largest cloud-based contact center market share in 2021. The segment will continue to account for the highest revenue throughout the forecast period. The growth of this segment is attributed to the  growing demand and awareness among public and private enterprises have enhanced the scalability and agility of operations.
    • Services
  • Geography
    • North America: 39% of the market's growth will originate from North America during the forecast period. The US is the key market for cloud-based contact center in North America. The growing number of data center businesses, startups, and customers willing to adopt new technologies will propel the cloud-based contact center market growth in North America over the forecast period.
    • Europe
    • APAC
    • South America
    • Middle East And Africa
  • 組件
    • 解決方案：解決方案細分市場在2021年佔據了基於雲的聯繫中心的最大市場份額。在整個預測期內，該部門將繼續佔最高收入的份額。這一部分的增長歸因於公共和私營企業日益增長的需求和意識，增強了業務的可擴展性和靈活性。
    • 服務
  • 地理學
    • 北美：39%的市場增長將來自北美在預測期內。美國是北美基於雲的聯繫中心的主要市場。越來越多的數據中心企業、初創企業和客户願意採用新技術，這將推動北美在預測期內。
    • 歐洲
    • APAC
    • 南美
    • 中東和非洲

Get Segment-based Contribution with this report as you Download Report Sample

通過此報告獲取基於細分市場的貢獻下載報告示例

Cloud-based Contact Center Market Scope

基於雲的聯繫中心市場範圍

Technavio categorizes the global cloud-based contact center market as a part of the global IT consulting and other services market within the global IT services market. Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources. The cloud-based contact center market report covers the following areas:

Technavio將全球基於雲的聯繫中心市場歸類為全球IT諮詢和其他服務市場的一部分全球IT服務市場。Technavio通過對來自多個來源的數據進行研究、綜合和彙總，呈現了市場的詳細圖景。基於雲的聯繫中心市場報告涵蓋以下領域：

  • Cloud-based Contact Center Market Size
  • Cloud-based Contact Center Market Trends
  • Cloud-based Contact Center Market Industry Analysis
  • 基於雲的聯繫中心市場規模
  • 基於雲的聯繫中心市場趨勢
  • 基於雲的聯繫中心市場行業分析

Cloud-based Contact Center Market Takeways

基於雲的聯繫中心市場策略

  • CAGR of the market during the forecast period 2022-2026
  • Detailed information on factors that will assist cloud-based contact center market growth during the next five years
  • Estimation of the cloud-based contact center market size and its contribution to the parent market
  • Predictions on upcoming trends and changes in consumer behavior
  • The growth of the cloud-based contact center market
  • Analysis of the market's competitive landscape and detailed information on vendors
  • Comprehensive details of factors that will challenge the growth of cloud-based contact center market, vendors
  • 2022-2026年預測期間的市場複合年增長率
  • 有關未來五年有助於雲聯繫中心市場增長的因素的詳細信息
  • 估計基於雲的聯繫中心市場規模及其對母市場的貢獻
  • 對即將到來的趨勢和消費者行為變化的預測
  • 雲聯繫中心市場的增長
  • 分析市場競爭格局和供應商的詳細信息
  • 將挑戰基於雲的聯繫中心市場、供應商增長的因素的全面詳細信息

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Cloud-based Contact Center Market Scope

Report Coverage

Details

Page number

120

Base year

2021

Forecast period

2022-2026

Growth momentum & CAGR

Accelerate at a CAGR of 19.97%

Market growth 2022-2026

$ 27.02 billion

Market structure

Fragmented

YoY growth (%)

19.35

Regional analysis

North America, Europe, APAC, South America, and Middle East and Africa

Performing market contribution

North America at 39%

Key consumer countries

US, China, Japan, UK, and Germany

Competitive landscape

Leading companies, competitive strategies, consumer engagement scope

Companies profiled

3CLogic Inc., 8x8 Inc., Alvaria Inc., Amazon.com Inc., Ameyo Pvt Ltd., Avaya Holdings Corp., Cisco Systems Inc., Enghouse Systems Ltd., Evolve IP LLC, Five9 Inc., Genesys Telecommunications Laboratories Inc., Lifesize Inc., NICE Ltd., Nubitel, Redwood Technologies Group Ltd., RingCentral Inc., Talkdesk Inc., Twilio Inc., Vocalcom Group, and Vonage Holdings Corp.

Market Dynamics

Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID 19 impact and future consumer dynamics, market condition analysis for the forecast period,

Customization purview

If our report has not included the data that you are looking for, you can reach out to our analysts and get segments customized.

基於雲的聯繫中心市場範圍

報告覆蓋範圍

細節

頁碼

120

基準年

2021

預測期

2022-2026

增長動能和複合年增長率

以19.97%的複合年均增長率加速

2022-2026年市場增長

270.2億美元

市場結構

支離破碎

同比增長(%)

19.35

區域分析

北美、歐洲、亞太地區、南美、中東和非洲

業績市場貢獻

北美為39%

主要消費國

美國、中國、日本、英國和德國

競爭格局

領先公司、競爭戰略、消費者參與範圍

公司簡介

3CLogic Inc.、8x8 Inc.、Alvara Inc.、亞馬遜、Ameyo Pvt Ltd.、Avaya Holdings Corp.、思科Inc.、Enghouse Systems Ltd.、Evolve IP LLC、Five9 Inc.、Genesys電信實驗室公司、LifeSize Inc.、NICE有限公司、Nubitel、紅木技術集團有限公司、RingCentral Inc.、TalkDesk Inc.、Twilio Inc.、Voalcom Group和Vonage Holdings Corp.

市場動態

母市場分析，市場增長誘因和障礙，快速增長和緩慢增長細分市場分析，COVID 19影響和未來消費者動態，預測期市場狀況分析，

自定義權限

如果我們的報告沒有包括您正在尋找的數據，您可以聯繫我們的分析師並定製細分市場。

Table of Contents:

目錄：

1 Executive Summary

1執行摘要

  • 1.1 Market overview
    • Exhibit 01: Executive Summary – Chart on Market Overview
    • Exhibit 02: Executive Summary – Data Table on Market Overview
    • Exhibit 03: Executive Summary – Chart on Global Market Characteristics
    • Exhibit 04: Executive Summary – Chart on Market by Geography
    • Exhibit 05: Executive Summary – Chart on Market Segmentation by Component
    • Exhibit 06: Executive Summary – Chart on Incremental Growth
    • Exhibit 07: Executive Summary – Data Table on Incremental Growth
    • Exhibit 08: Executive Summary – Chart on Vendor Market Positioning
  • 1.1市場概述
    • 圖01：執行摘要-市場概覽圖表
    • 圖02：執行摘要-市場概覽數據表
    • 圖03：執行摘要--全球市場特徵圖表
    • 圖04：執行摘要-按地域劃分的市場圖表
    • 圖05：執行摘要--按組成部分劃分的市場細分圖表
    • 圖06：執行摘要-增量增長圖表
    • 圖07：執行摘要-增量增長數據表
    • 圖08：執行摘要-供應商市場定位圖表

2 Market Landscape

2市場格局

  • 2.1 Market ecosystem
    • Exhibit 09: Parent market
    • Exhibit 10: Market Characteristics
  • 2.1市場生態系統
    • 圖09：母市場
    • 圖表10：市場特徵

3 Market Sizing

3市場規模調整

  • 3.1 Market definition
    • Exhibit 11: Offerings of vendors included in the market definition
  • 3.1市場定義
    • 表11：市場定義中包括的供應商的產品
  • 3.2 Market segment analysis
    • Exhibit 12: Market segments
  • 3.2細分市場分析
    • 圖12：細分市場
  • 3.3 Market size 2021
  • 3.3 2021年市場規模
  • 3.4 Market outlook: Forecast for 2021-2026
    • Exhibit 13: Chart on Global - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 14: Data Table on Global - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 15: Chart on Global Market: Year-over-year growth 2021-2026 (%)
    • Exhibit 16: Data Table on Global Market: Year-over-year growth 2021-2026 (%)
  • 3.4市場展望：2021-2026年預測
    • 圖表13：2021-2026年全球市場規模及預測圖表(十億美元)
    • 圖表14：2021-2026年全球市場規模及預測數據表(十億美元)
    • 圖表15：全球市場圖表：2021-2026年同比增長(%)
    • 圖表16：全球市場數據表：2021-2026年同比增長(%)

4 Five Forces Analysis

四、五力分析

  • 4.1 Five forces summary
    • Exhibit 17: Five forces analysis - Comparison between 2021 and 2026
  • 4.1五力總結
    • 圖表17：五力分析--2021年與2026年的對比
  • 4.2 Bargaining power of buyers
    • Exhibit 18: Chart on Bargaining power of buyers – Impact of key factors 2021 and 2026
  • 4.2買家的議價能力
    • 圖表18：買家議價能力圖表--2021年和2026年關鍵因素的影響
  • 4.3 Bargaining power of suppliers
    • Exhibit 19: Bargaining power of suppliers – Impact of key factors in 2021 and 2026
  • 4.3供應商的議價能力
    • 圖表19：供應商議價能力--2021年和2026年關鍵因素的影響
  • 4.4 Threat of new entrants
    • Exhibit 20: Threat of new entrants – Impact of key factors in 2021 and 2026
  • 4.4新進入者的威脅
    • 圖20：新進入者的威脅--2021年和2026年關鍵因素的影響
  • 4.5 Threat of substitutes
    • Exhibit 21: Threat of substitutes – Impact of key factors in 2021 and 2026
  • 4.5替補球員的威脅
    • 圖21：替代品的威脅--2021年和2026年關鍵因素的影響
  • 4.6 Threat of rivalry
    • Exhibit 22: Threat of rivalry – Impact of key factors in 2021 and 2026
  • 4.6競爭威脅
    • 圖22：競爭的威脅--2021年和2026年關鍵因素的影響
  • 4.7 Market condition
    • Exhibit 23: Chart on Market condition - Five forces 2021 and 2026
  • 4.7市況
    • 圖表23：2021年和2026年五股力量行情圖表

5 Market Segmentation by Component

5按組件劃分市場

  • 5.1 Market segments
    • Exhibit 24: Chart on Component - Market share 2021-2026 (%)
    • Exhibit 25: Data Table on Component - Market share 2021-2026 (%)
  • 5.1細分市場
    • 圖表24：2021-2026年零部件市場份額圖表(%)
    • 圖25：2021-2026年零部件市場份額數據表(%)
  • 5.2 Comparison by Component
    • Exhibit 26: Chart on Comparison by Component
    • Exhibit 27: Data Table on Comparison by Component
  • 5.2按組件列出的比較
    • 圖26：按組成部分分列的對比圖表
    • 圖27：按組件進行比較的數據表
  • 5.3 Solutions - Market size and forecast 2021-2026
    • Exhibit 28: Chart on Solutions - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 29: Data Table on Solutions - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 30: Chart on Solutions - Year-over-year growth 2021-2026 (%)
    • Exhibit 31: Data Table on Solutions - Year-over-year growth 2021-2026 (%)
  • 5.3解決方案-市場規模和2021-2026年預測
    • 圖表28：解決方案圖表-市場規模和2021-2026年預測(10億美元)
    • 圖表29：解決方案數據表--市場規模和2021-2026年預測(十億美元)
    • 圖表30：解決方案圖表-2021-2026年同比增長(%)
    • 圖31：解決方案數據表-2021-2026年同比增長(%)
  • 5.4 Services - Market size and forecast 2021-2026
    • Exhibit 32: Chart on Services - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 33: Data Table on Services - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 34: Chart on Services - Year-over-year growth 2021-2026 (%)
    • Exhibit 35: Data Table on Services - Year-over-year growth 2021-2026 (%)
  • 5.4服務--市場規模和2021-2026年預測
    • 圖表32：服務業圖表-2021-2026年市場規模和預測(10億美元)
    • 圖表33：服務業數據表-2021-2026年市場規模和預測(10億美元)
    • 圖表34：2021-2026年服務業同比增長圖表(%)
    • 圖表35：2021-2026年服務業同比增長數據表(%)
  • 5.5 Market opportunity by Component
    • Exhibit 36: Market opportunity by Component ($ billion)
  • 5.5按組件劃分的市場機會
    • 圖36：按組件劃分的市場機會(10億美元)

6 Customer Landscape

6客户環境

  • 6.1 Customer landscape overview
    • Exhibit 37: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
  • 6.1客户環境概述
    • 圖37：價格敏感度、生命週期、客户購物籃、採用率和購買標準分析

7 Geographic Landscape

7地理景觀

  • 7.1 Geographic segmentation
    • Exhibit 38: Chart on Market share by geography 2021-2026 (%)
    • Exhibit 39: Data Table on Market share by geography 2021-2026 (%)
  • 7.1地理分段
    • 圖表38：2021-2026年按地域劃分的市場份額圖表(%)
    • 圖表39：2021-2026年按地域劃分的市場份額數據表(%)
  • 7.2 Geographic comparison
    • Exhibit 40: Chart on Geographic comparison
    • Exhibit 41: Data Table on Geographic comparison
  • 7.2地理位置比較
    • 圖表40：地理對比圖表
    • 圖41：地理對比數據表
  • 7.3 North America - Market size and forecast 2021-2026
    • Exhibit 42: Chart on North America - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 43: Data Table on North America - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 44: Chart on North America - Year-over-year growth 2021-2026 (%)
    • Exhibit 45: Data Table on North America - Year-over-year growth 2021-2026 (%)
  • 7.3 北美-市場規模和2021-2026年預測
    • 圖42：圖表北美-市場規模和2021-2026年預測(10億美元)
    • 圖43：數據表北美-市場規模和2021-2026年預測(10億美元)
    • 圖44：圖表北美-2021-2026年同比增長(%)
    • 圖45：數據表打開北美-2021-2026年同比增長(%)
  • 7.4 Europe - Market size and forecast 2021-2026
    • Exhibit 46: Chart on Europe - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 47: Data Table on Europe - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 48: Chart on Europe - Year-over-year growth 2021-2026 (%)
    • Exhibit 49: Data Table on Europe - Year-over-year growth 2021-2026 (%)
  • 7.4 歐洲-市場規模和2021-2026年預測
    • 圖46：圖表歐洲-市場規模和2021-2026年預測(10億美元)
    • 圖47：數據表歐洲-市場規模和2021-2026年預測(10億美元)
    • 圖表48：圖表歐洲-2021-2026年同比增長(%)
    • 圖49：數據表歐洲-2021-2026年同比增長(%)
  • 7.5 APAC - Market size and forecast 2021-2026
    • Exhibit 50: Chart on APAC - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 51: Data Table on APAC - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 52: Chart on APAC - Year-over-year growth 2021-2026 (%)
    • Exhibit 53: Data Table on APAC - Year-over-year growth 2021-2026 (%)
  • 7.5亞太地區-市場規模和2021-2026年預測
    • 圖表50：亞太地區市場規模和2021-2026年預測圖表(10億美元)
    • 圖51：亞太地區數據表--2021-2026年市場規模和預測(10億美元)
    • 圖表52：亞太地區2021-2026年同比增長圖表(%)
    • 圖表53：亞太地區2021-2026年同比增長數據表(%)
  • 7.6 South America - Market size and forecast 2021-2026
    • Exhibit 54: Chart on South America - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 55: Data Table on South America - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 56: Chart on South America - Year-over-year growth 2021-2026 (%)
    • Exhibit 57: Data Table on South America - Year-over-year growth 2021-2026 (%)
  • 7.6 南美-市場規模和2021-2026年預測
    • 圖54：圖表南美-市場規模和2021-2026年預測(10億美元)
    • 圖55：數據表南美-市場規模和2021-2026年預測(10億美元)
    • 圖56：圖表南美-2021-2026年同比增長(%)
    • 圖57：數據表南美-2021-2026年同比增長(%)
  • 7.7 Middle East and Africa - Market size and forecast 2021-2026
    • Exhibit 58: Chart on Middle East and Africa - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 59: Data Table on Middle East and Africa - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 60: Chart on Middle East and Africa - Year-over-year growth 2021-2026 (%)
    • Exhibit 61: Data Table on Middle East and Africa - Year-over-year growth 2021-2026 (%)
  • 7.7 中東和非洲-市場規模和2021-2026年預測
    • 圖表58：圖表中東和非洲-市場規模和2021-2026年預測(10億美元)
    • 圖59：數據表中東和非洲-市場規模和2021-2026年預測(10億美元)
    • 圖表60：圖表中東和非洲-2021-2026年同比增長(%)
    • 圖61：數據表中東和非洲-2021-2026年同比增長(%)
  • 7.8 US - Market size and forecast 2021-2026
    • Exhibit 62: Chart on US - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 63: Data Table on US - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 64: Chart on US - Year-over-year growth 2021-2026 (%)
    • Exhibit 65: Data Table on US - Year-over-year growth 2021-2026 (%)
  • 7.8美國-2021-2026年市場規模和預測
    • 圖表62：美國市場規模和2021-2026年預測圖表(10億美元)
    • 圖表63：美國2021-2026年市場規模及預測數據表(十億美元)
    • 圖表64：美國2021-2026年同比增長圖表(%)
    • 圖表65：美國2021-2026年同比增長數據表(%)
  • 7.9 China - Market size and forecast 2021-2026
    • Exhibit 66: Chart on China - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 67: Data Table on China - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 68: Chart on China - Year-over-year growth 2021-2026 (%)
    • Exhibit 69: Data Table on China - Year-over-year growth 2021-2026 (%)
  • 7.9 中國-市場規模和2021-2026年預測
    • 圖表66：圖表中國-市場規模和2021-2026年預測(10億美元)
    • 圖67：數據表中國-市場規模和2021-2026年預測(10億美元)
    • 圖表68：圖表中國-2021-2026年同比增長(%)
    • 圖69：數據表中國-2021-2026年同比增長(%)
  • 7.10 UK - Market size and forecast 2021-2026
    • Exhibit 70: Chart on UK - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 71: Data Table on UK - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 72: Chart on UK - Year-over-year growth 2021-2026 (%)
    • Exhibit 73: Data Table on UK - Year-over-year growth 2021-2026 (%)
  • 7.10英國-市場規模和預測2021-2026
    • 圖表70：英國市場規模和2021-2026年預測圖表(10億美元)
    • 圖表71：英國市場規模數據表及2021-2026年預測(10億美元)
    • 圖表72：英國2021-2026年同比增長圖表(%)
    • 圖表73：英國2021-2026年同比增長數據表(%)
  • 7.11 Germany - Market size and forecast 2021-2026
    • Exhibit 74: Chart on Germany - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 75: Data Table on Germany - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 76: Chart on Germany - Year-over-year growth 2021-2026 (%)
    • Exhibit 77: Data Table on Germany - Year-over-year growth 2021-2026 (%)
  • 7.11 德國-市場規模和2021-2026年預測
    • 圖74：圖表德國-市場規模和2021-2026年預測(10億美元)
    • 圖75：數據表德國-市場規模和2021-2026年預測(10億美元)
    • 圖76：圖表德國-2021-2026年同比增長(%)
    • 圖77：數據表德國-2021-2026年同比增長(%)
  • 7.12 Japan - Market size and forecast 2021-2026
    • Exhibit 78: Chart on Japan - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 79: Data Table on Japan - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 80: Chart on Japan - Year-over-year growth 2021-2026 (%)
    • Exhibit 81: Data Table on Japan - Year-over-year growth 2021-2026 (%)
  • 7.12 日本-市場規模和2021-2026年預測
    • 圖表78：圖表日本-市場規模和2021-2026年預測(10億美元)
    • 圖79：數據表日本-市場規模和2021-2026年預測(10億美元)
    • 圖表80：圖表日本-2021-2026年同比增長(%)
    • 圖81：數據表日本-2021-2026年同比增長(%)
  • 7.13 Market opportunity by geography
    • Exhibit 82: Market opportunity by geography ($ billion)
  • 7.13按地理位置劃分的市場機會
    • 圖表82：按地理位置劃分的市場機會(10億美元)

8 Drivers, Challenges, and Trends

8個驅動因素、挑戰和趨勢

  • 8.1 Market drivers
  • 8.1市場驅動因素
  • 8.2 Market challenges
  • 8.2市場挑戰
  • 8.3 Impact of drivers and challenges
    • Exhibit 83: Impact of drivers and challenges in 2021 and 2026
  • 8.3驅動因素和挑戰的影響
    • 圖83：2021年和2026年驅動因素和挑戰的影響
  • 8.4 Market trends
  • 8.4市場趨勢

9 Vendor Landscape

9供應商情況

  • 9.1 Overview
  • 9.1概述
  • 9.2 Vendor landscape
    • Exhibit 84: Overview on Criticality of inputs and Factors of differentiation
  • 9.2供應商景觀
    • 圖84：關於投入的關鍵程度和區分因素的概覽
  • 9.3 Landscape disruption
    • Exhibit 85: Overview on factors of disruption
  • 9.3景觀破壞
    • 圖85：中斷因素概覽
  • 9.4 Industry risks
    • Exhibit 86: Impact of key risks on business
  • 9.4行業風險
    • 圖表86：關鍵風險對業務的影響

10 Vendor Analysis

10供應商分析

  • 10.1 Vendors covered
    • Exhibit 87: Vendors covered
  • 10.1涵蓋的供應商
    • 圖表87：涵蓋的供應商
  • 10.2 Market positioning of vendors
    • Exhibit 88: Matrix on vendor position and classification
  • 10.2供應商的市場定位
    • 圖表88：關於供應商地位和分類的矩陣
  • 10.3 8x8 Inc.
    • Exhibit 89: 8x8 Inc. - Overview
    • Exhibit 90: 8x8 Inc. - Product / Service
    • Exhibit 91: 8x8 Inc. - Key offerings
  • 10.3 8x8公司
    • 附件89：8x8 Inc.-概述
    • 附件90：8x8 Inc.-產品/服務
    • 附件91：8x8 Inc.-主要產品
  • 10.4 Amazon.com Inc.
    • Exhibit 92: Amazon.com Inc. - Overview
    • Exhibit 93: Amazon.com Inc. - Business segments
    • Exhibit 94: Amazon.com Inc. - Key news
    • Exhibit 95: Amazon.com Inc. - Key offerings
    • Exhibit 96: Amazon.com Inc. - Segment focus
  • 10.4亞馬遜。
    • 證據92：亞馬遜。-概述
    • 證據93：亞馬遜-商業細分市場
    • 證據94：亞馬遜。--關鍵新聞
    • 證據95：亞馬遜。-主要產品
    • 證據96：亞馬遜--細分市場聚焦
  • 10.5 Avaya Holdings Corp.
    • Exhibit 97: Avaya Holdings Corp. - Overview
    • Exhibit 98: Avaya Holdings Corp. - Business segments
    • Exhibit 99: Avaya Holdings Corp. - Key offerings
    • Exhibit 100: Avaya Holdings Corp. - Segment focus
  • 10.5 Avaya Holdings Corp.
    • 展品97：Avaya Holdings Corp.-概覽
    • 展品98：Avaya Holdings Corp.--業務板塊
    • 展品99：Avaya Holdings Corp.-主要產品
    • 展品100：Avaya Holdings Corp.-細分市場焦點
  • 10.6 Cisco Systems Inc.
    • Exhibit 101: Cisco Systems Inc. - Overview
    • Exhibit 102: Cisco Systems Inc. - Business segments
    • Exhibit 103: Cisco Systems Inc. - Key news
    • Exhibit 104: Cisco Systems Inc. - Key offerings
    • Exhibit 105: Cisco Systems Inc. - Segment focus
  • 10.6思科股份有限公司
    • 展品101：思科公司-概覽
    • 圖102：思科公司-業務細分市場
    • 證物103：思科股份有限公司-主要新聞
    • 圖104：思科公司-主要產品
    • 圖105：思科公司-細分市場焦點
  • 10.7 Five9 Inc.
    • Exhibit 106: Five9 Inc. - Overview
    • Exhibit 107: Five9 Inc. - Product / Service
    • Exhibit 108: Five9 Inc. - Key offerings
  • 10.7 Five9 Inc.
    • 圖106：Five9 Inc.-概覽
    • 圖107：Five9 Inc.-產品/服務
    • 圖108：Five9 Inc.-主要產品
  • 10.8 Genesys Telecommunications Laboratories Inc.
    • Exhibit 109: Genesys Telecommunications Laboratories Inc. - Overview
    • Exhibit 110: Genesys Telecommunications Laboratories Inc. - Product / Service
    • Exhibit 111: Genesys Telecommunications Laboratories Inc. - Key offerings
  • 10.8 Genesys電信實驗室公司
    • 圖109：Genesys電信實驗室公司-概覽
    • 圖110：Genesys電信實驗室公司--產品/服務
    • 圖111：Genesys電信實驗室公司-主要產品
  • 10.9 Lifesize Inc.
    • Exhibit 112: Lifesize Inc. - Overview
    • Exhibit 113: Lifesize Inc. - Product / Service
    • Exhibit 114: Lifesize Inc. - Key offerings
  • 10.9 LifeSize Inc.
    • 圖112：LiveSize Inc.-概覽
    • 圖113：LifeSize Inc.-產品/服務
    • 圖114：LifeSize Inc.-主要產品
  • 10.10 NICE Ltd.
    • Exhibit 115: NICE Ltd. - Overview
    • Exhibit 116: NICE Ltd. - Business segments
    • Exhibit 117: NICE Ltd. - Key news
    • Exhibit 118: NICE Ltd. - Key offerings
    • Exhibit 119: NICE Ltd. - Segment focus
  • 10.10 NICE Ltd.
    • 圖115：NICE有限公司-概覽
    • 圖116：NICE有限公司-商業細分市場
    • 圖117：NICE有限公司-主要新聞
    • 圖118：NICE有限公司-主要產品
    • 圖119：NICE有限公司-專注於細分市場
  • 10.11 Talkdesk Inc.
    • Exhibit 120: Talkdesk Inc. - Overview
    • Exhibit 121: Talkdesk Inc. - Product / Service
    • Exhibit 122: Talkdesk Inc. - Key offerings
  • 10.11 TalkDesk Inc.
    • 圖120：TalkDesk Inc.-概覽
    • 圖121：TalkDesk Inc.-產品/服務
    • 圖122：TalkDesk Inc.-主要產品
  • 10.12 Vonage Holdings Corp.
    • Exhibit 123: Vonage Holdings Corp. - Overview
    • Exhibit 124: Vonage Holdings Corp. - Business segments
    • Exhibit 125: Vonage Holdings Corp. - Key offerings
    • Exhibit 126: Vonage Holdings Corp. - Segment focus
  • 10.12 Vonage Holdings Corp.
    • 展覽123：Vonage Holdings Corp.-概覽
    • 圖124：Vonage Holdings Corp.-業務部門
    • 證據125：Vonage Holdings Corp.-主要產品
    • 展覽126：Vonage Holdings Corp.-細分市場焦點

11 Appendix

11附錄

  • 11.1 Scope of the report
  • 11.1報告的範圍
  • 11.2 Inclusions and exclusions checklist
    • Exhibit 127: Inclusions checklist
  • 11.2包括和排除清單
    • 圖127：包含物清單
  • 11.3 Currency conversion rates for US$
    • Exhibit 128: Currency conversion rates for US$
  • 11.3美元的貨幣兑換率
    • 圖表128：美元的貨幣兑換率
  • 11.4 Research methodology
    • Exhibit 129: Research methodology
    • Exhibit 130: Validation techniques employed for market sizing
    • Exhibit 131: Information sources
  • 11.4研究方法
    • 圖129：研究方法
    • 圖130：用於市場規模確定的驗證技術
    • 圖表131：信息來源
  • 11.5 List of abbreviations
    • Exhibit 132: List of abbreviations
  • 11.5縮略語列表
    • 圖132：縮略語列表
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Technavio is a leading global technology research and advisory company. Their research and analysis focus on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions. With over 500 specialized analysts, Technavio's report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio's comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

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Technavio Research
Jesse Maida
Media & Marketing Executive
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UK: +44 203 893 3200
Email: [email protected]
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技術研究
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