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Cloud-based Contact Center Market Size to Grow by USD 27.02 billion | Dominant players include 8x8 Inc., Amazon.com Inc. and Cisco Systems Inc. among others | Technavio
基于云的联系中心市场规模将增长270.2亿美元|主要参与者包括8x8 Inc.、亚马逊Inc.和思科Inc.等|Technavio

PR Newswire ·  {{timeTz}}

NEW YORK, June 30, 2022 /PRNewswire/ -- The market analysis report titled Cloud-based Contact Center Market by Component and Geography - Forecast and Analysis 2022-2026 has been added to Technavio's latest offerings. The report estimates the market to witness an accelerating growth momentum at a CAGR of 19.97% from 2021 to 2026. The report also claims the market potential growth difference to value USD 27.02 billion during the projected period. The rising adoption of cloud-based contact centers coupled with the increasing popularity of social, mobile, analytics, and cloud (SMAC) technologies will propel the market growth positively in the upcoming years. However, the intgeration of mobility with existing skills will emerge as a major restraint for the cloud-based contact center market during the forecast period.

纽约,2022年6月30日/美通社/--市场分析报告题为按组件和地理位置划分的基于云的联系中心市场-2022-2026年预测和分析已添加到Technavio的最新产品中。该报告预计,从2021年到2026年,市场将以19.97%的复合年增长率加速增长。该报告还声称,在预测期内,市场潜在增长差值为270.2亿美元。正在崛起的采用基于云的联系中心 再加上社交、移动、分析和云(SMAC)技术的日益普及将在未来几年积极推动市场增长。然而,将移动性与现有技能相结合将成为云联系中心市场在预测期内的主要制约因素。

Technavio has announced its latest market research report titled Cloud-based Contact Center Market by Component and Geography - Forecast and Analysis 2022-2026
Technavio公布了其最新的市场研究报告,题为《按组件和地理划分的基于云的联系中心市场-预测和分析2022-2026》

Unlock YOY growth variance analysis and other market growth contributing factors. Read Sample Report!

解锁同比增长差异分析和其他市场增长贡献因素。阅读样本报告!

Cloud-based Contact Center Market Vendor Landscape

基于云的联系中心市场供应商格局

The market is fragmented, and the degree of fragmentation will accelerate during the forecast period. Competitors have to focus on differentiating their product offerings with unique value propositions to strengthen their foothold in the market.

市场呈现碎片化,预测期内碎片化程度将加快。竞争对手必须专注于用独特的价值主张来差异化他们的产品,以加强他们在市场上的立足点。

Market vendors also have to leverage the existing growth prospects in the fast-growing segments, while maintaining their positions in the slow-growing segments. Vendors are also deploying growth strategies such as focusing on differentiating themselves based on service qualities and innovations to compete in the market.

市场供应商还必须利用快速增长细分市场的现有增长前景,同时保持在增长缓慢细分市场的地位。供应商也在部署增长战略,例如专注于根据服务质量和创新来差异化自己,以在市场上竞争。

The cloud-based contact center market forecast report offers in-depth insights into key vendor profiles. The profiles include information on the production, sustainability, and prospects of the leading companies.

基于云的联系中心市场预测报告提供对关键供应商概况的深入洞察。这些简介包括有关领先公司的生产、可持续性和前景的信息。

3CLogic Inc., 8x8 Inc., Alvaria Inc., Amazon.com Inc., Ameyo Pvt Ltd., Avaya Holdings Corp., Cisco Systems Inc., Enghouse Systems Ltd., Evolve IP LLC, Five9 Inc., Genesys Telecommunications Laboratories Inc., Lifesize Inc., NICE Ltd., Nubitel, Redwood Technologies Group Ltd., RingCentral Inc., Talkdesk Inc., Twilio Inc., Vocalcom Group, and Vonage Holdings Corp. are among some of the major market participants.

3CLogic Inc.、8x8 Inc.、Alvara Inc.、亚马逊、Ameyo Pvt Ltd.、Avaya Holdings Corp.、思科Inc.、Enghouse Systems Ltd.、Evolve IP LLC、Five9 Inc.、Genesys电信实验室Inc.、LifeSize Inc.、NICE Ltd.、Nubitel、Redwood Technologies Group Ltd.、RingCentral Inc.、TalkDesk Inc.、Twilio Inc.、Voalcom Group和Vonage Holdings Corp.是一些主要的市场参与者。

Top Market Players and their Offerings:

顶级市场参与者及其产品:

  • 8x8 Inc.: The company offers secure cloud contact center solution that makes it easy to connect and collaborate with agents and strengthen experiences for optimal customer success.
  • Amazon.com Inc.: The company offers cloud based contact center products such as Amazon Connect.
  • Cisco Systems Inc.: The company offers scalable and flexible cloud contact center solution can help businesses of all sizes provide exceptional customer experiences.
  • Five9 Inc.: The company offers cloud contact center that enables you to engage customers on their channel of choice, streamline your operations, and use the power of practical AI, automation, and the cloud to increase your business agility and exceed your customers' expectations.
  • Genesys Telecommunications Laboratories Inc.: The company offers cloud contact center products such as Genesys Cloud CX, Genesys Multicloud CX, and Genesys Dx.
  • 8x8公司:该公司提供安全的云联系中心解决方案,使其能够轻松连接并与代理协作,并加强体验,从而实现最佳客户成功。
  • 亚马逊:该公司提供基于云的联系中心产品,如Amazon Connect。
  • 思科股份有限公司:该公司提供可扩展且灵活的云联系中心解决方案,可帮助各种规模的企业提供卓越的客户体验。
  • Five9 Inc.:该公司提供云联系中心,使您能够在客户选择的渠道上吸引客户,简化您的操作,并使用实用的人工智能、自动化和云的力量来提高您的业务敏捷性,并超出客户的期望。
  • Genesys电信实验室公司:该公司提供Genesys Cloud CX、Genesys MultiCloud CX和Genesys Dx等云联系中心产品。

Want to know more about the key product offerings of other contributing vendors, Request for Sample Report 

想要更多地了解其他贡献供应商提供的关键产品,索要样本报告

Cloud-based Contact Center Market Revenue-Generating Segment Highlights

基于云的联系中心创收细分市场亮点

  • Component
    • Solutions: The solutions segment captured the largest cloud-based contact center market share in 2021. The segment will continue to account for the highest revenue throughout the forecast period. The growth of this segment is attributed to the  growing demand and awareness among public and private enterprises have enhanced the scalability and agility of operations.
    • Services
  • Geography
    • North America: 39% of the market's growth will originate from North America during the forecast period. The US is the key market for cloud-based contact center in North America. The growing number of data center businesses, startups, and customers willing to adopt new technologies will propel the cloud-based contact center market growth in North America over the forecast period.
    • Europe
    • APAC
    • South America
    • Middle East And Africa
  • 组件
    • 解决方案:解决方案细分市场在2021年占据了基于云的联系中心的最大市场份额。在整个预测期内,该部门将继续占最高收入的份额。这一部分的增长归因于公共和私营企业日益增长的需求和意识,增强了业务的可扩展性和灵活性。
    • 服务
  • 地理学
    • 北美:39%的市场增长将来自北美在预测期内。美国是北美基于云的联系中心的主要市场。越来越多的数据中心企业、初创企业和客户愿意采用新技术,这将推动北美在预测期内。
    • 欧洲
    • APAC
    • 南美
    • 中东和非洲

Get Segment-based Contribution with this report as you Download Report Sample

通过此报告获取基于细分市场的贡献下载报告示例

Cloud-based Contact Center Market Scope

基于云的联系中心市场范围

Technavio categorizes the global cloud-based contact center market as a part of the global IT consulting and other services market within the global IT services market. Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources. The cloud-based contact center market report covers the following areas:

Technavio将全球基于云的联系中心市场归类为全球IT咨询和其他服务市场的一部分全球IT服务市场。Technavio通过对来自多个来源的数据进行研究、综合和汇总,呈现了市场的详细图景。基于云的联系中心市场报告涵盖以下领域:

  • Cloud-based Contact Center Market Size
  • Cloud-based Contact Center Market Trends
  • Cloud-based Contact Center Market Industry Analysis
  • 基于云的联系中心市场规模
  • 基于云的联系中心市场趋势
  • 基于云的联系中心市场行业分析

Cloud-based Contact Center Market Takeways

基于云的联系中心市场策略

  • CAGR of the market during the forecast period 2022-2026
  • Detailed information on factors that will assist cloud-based contact center market growth during the next five years
  • Estimation of the cloud-based contact center market size and its contribution to the parent market
  • Predictions on upcoming trends and changes in consumer behavior
  • The growth of the cloud-based contact center market
  • Analysis of the market's competitive landscape and detailed information on vendors
  • Comprehensive details of factors that will challenge the growth of cloud-based contact center market, vendors
  • 2022-2026年预测期间的市场复合年增长率
  • 有关未来五年有助于云联系中心市场增长的因素的详细信息
  • 估计基于云的联系中心市场规模及其对母市场的贡献
  • 对即将到来的趋势和消费者行为变化的预测
  • 云联系中心市场的增长
  • 分析市场竞争格局和供应商的详细信息
  • 将挑战基于云的联系中心市场、供应商增长的因素的全面详细信息

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Cloud-based Contact Center Market Scope

Report Coverage

Details

Page number

120

Base year

2021

Forecast period

2022-2026

Growth momentum & CAGR

Accelerate at a CAGR of 19.97%

Market growth 2022-2026

$ 27.02 billion

Market structure

Fragmented

YoY growth (%)

19.35

Regional analysis

North America, Europe, APAC, South America, and Middle East and Africa

Performing market contribution

North America at 39%

Key consumer countries

US, China, Japan, UK, and Germany

Competitive landscape

Leading companies, competitive strategies, consumer engagement scope

Companies profiled

3CLogic Inc., 8x8 Inc., Alvaria Inc., Amazon.com Inc., Ameyo Pvt Ltd., Avaya Holdings Corp., Cisco Systems Inc., Enghouse Systems Ltd., Evolve IP LLC, Five9 Inc., Genesys Telecommunications Laboratories Inc., Lifesize Inc., NICE Ltd., Nubitel, Redwood Technologies Group Ltd., RingCentral Inc., Talkdesk Inc., Twilio Inc., Vocalcom Group, and Vonage Holdings Corp.

Market Dynamics

Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID 19 impact and future consumer dynamics, market condition analysis for the forecast period,

Customization purview

If our report has not included the data that you are looking for, you can reach out to our analysts and get segments customized.

基于云的联系中心市场范围

报告覆盖范围

细节

页码

120

基准年

2021

预测期

2022-2026

增长动能和复合年增长率

以19.97%的复合年均增长率加速

2022-2026年市场增长

270.2亿美元

市场结构

支离破碎

同比增长(%)

19.35

区域分析

北美、欧洲、亚太地区、南美、中东和非洲

业绩市场贡献

北美为39%

主要消费国

美国、中国、日本、英国和德国

竞争格局

领先公司、竞争战略、消费者参与范围

公司简介

3CLogic Inc.、8x8 Inc.、Alvara Inc.、亚马逊、Ameyo Pvt Ltd.、Avaya Holdings Corp.、思科Inc.、Enghouse Systems Ltd.、Evolve IP LLC、Five9 Inc.、Genesys电信实验室公司、LifeSize Inc.、NICE有限公司、Nubitel、红木技术集团有限公司、RingCentral Inc.、TalkDesk Inc.、Twilio Inc.、Voalcom Group和Vonage Holdings Corp.

市场动态

母市场分析,市场增长诱因和障碍,快速增长和缓慢增长细分市场分析,COVID 19影响和未来消费者动态,预测期市场状况分析,

自定义权限

如果我们的报告没有包括您正在寻找的数据,您可以联系我们的分析师并定制细分市场。

Table of Contents:

目录:

1 Executive Summary

1执行摘要

  • 1.1 Market overview
    • Exhibit 01: Executive Summary – Chart on Market Overview
    • Exhibit 02: Executive Summary – Data Table on Market Overview
    • Exhibit 03: Executive Summary – Chart on Global Market Characteristics
    • Exhibit 04: Executive Summary – Chart on Market by Geography
    • Exhibit 05: Executive Summary – Chart on Market Segmentation by Component
    • Exhibit 06: Executive Summary – Chart on Incremental Growth
    • Exhibit 07: Executive Summary – Data Table on Incremental Growth
    • Exhibit 08: Executive Summary – Chart on Vendor Market Positioning
  • 1.1市场概述
    • 图01:执行摘要-市场概览图表
    • 图02:执行摘要-市场概览数据表
    • 图03:执行摘要--全球市场特征图表
    • 图04:执行摘要-按地域划分的市场图表
    • 图05:执行摘要--按组成部分划分的市场细分图表
    • 图06:执行摘要-增量增长图表
    • 图07:执行摘要-增量增长数据表
    • 图08:执行摘要-供应商市场定位图表

2 Market Landscape

2市场格局

  • 2.1 Market ecosystem
    • Exhibit 09: Parent market
    • Exhibit 10: Market Characteristics
  • 2.1市场生态系统
    • 图09:母市场
    • 图表10:市场特征

3 Market Sizing

3市场规模调整

  • 3.1 Market definition
    • Exhibit 11: Offerings of vendors included in the market definition
  • 3.1市场定义
    • 表11:市场定义中包括的供应商的产品
  • 3.2 Market segment analysis
    • Exhibit 12: Market segments
  • 3.2细分市场分析
    • 图12:细分市场
  • 3.3 Market size 2021
  • 3.3 2021年市场规模
  • 3.4 Market outlook: Forecast for 2021-2026
    • Exhibit 13: Chart on Global - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 14: Data Table on Global - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 15: Chart on Global Market: Year-over-year growth 2021-2026 (%)
    • Exhibit 16: Data Table on Global Market: Year-over-year growth 2021-2026 (%)
  • 3.4市场展望:2021-2026年预测
    • 图表13:2021-2026年全球市场规模及预测图表(十亿美元)
    • 图表14:2021-2026年全球市场规模及预测数据表(十亿美元)
    • 图表15:全球市场图表:2021-2026年同比增长(%)
    • 图表16:全球市场数据表:2021-2026年同比增长(%)

4 Five Forces Analysis

四、五力分析

  • 4.1 Five forces summary
    • Exhibit 17: Five forces analysis - Comparison between 2021 and 2026
  • 4.1五力总结
    • 图表17:五力分析--2021年与2026年的对比
  • 4.2 Bargaining power of buyers
    • Exhibit 18: Chart on Bargaining power of buyers – Impact of key factors 2021 and 2026
  • 4.2买家的议价能力
    • 图表18:买家议价能力图表--2021年和2026年关键因素的影响
  • 4.3 Bargaining power of suppliers
    • Exhibit 19: Bargaining power of suppliers – Impact of key factors in 2021 and 2026
  • 4.3供应商的议价能力
    • 图表19:供应商议价能力--2021年和2026年关键因素的影响
  • 4.4 Threat of new entrants
    • Exhibit 20: Threat of new entrants – Impact of key factors in 2021 and 2026
  • 4.4新进入者的威胁
    • 图20:新进入者的威胁--2021年和2026年关键因素的影响
  • 4.5 Threat of substitutes
    • Exhibit 21: Threat of substitutes – Impact of key factors in 2021 and 2026
  • 4.5替补球员的威胁
    • 图21:替代品的威胁--2021年和2026年关键因素的影响
  • 4.6 Threat of rivalry
    • Exhibit 22: Threat of rivalry – Impact of key factors in 2021 and 2026
  • 4.6竞争威胁
    • 图22:竞争的威胁--2021年和2026年关键因素的影响
  • 4.7 Market condition
    • Exhibit 23: Chart on Market condition - Five forces 2021 and 2026
  • 4.7市况
    • 图表23:2021年和2026年五股力量行情图表

5 Market Segmentation by Component

5按组件划分市场

  • 5.1 Market segments
    • Exhibit 24: Chart on Component - Market share 2021-2026 (%)
    • Exhibit 25: Data Table on Component - Market share 2021-2026 (%)
  • 5.1细分市场
    • 图表24:2021-2026年零部件市场份额图表(%)
    • 图25:2021-2026年零部件市场份额数据表(%)
  • 5.2 Comparison by Component
    • Exhibit 26: Chart on Comparison by Component
    • Exhibit 27: Data Table on Comparison by Component
  • 5.2按组件列出的比较
    • 图26:按组成部分分列的对比图表
    • 图27:按组件进行比较的数据表
  • 5.3 Solutions - Market size and forecast 2021-2026
    • Exhibit 28: Chart on Solutions - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 29: Data Table on Solutions - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 30: Chart on Solutions - Year-over-year growth 2021-2026 (%)
    • Exhibit 31: Data Table on Solutions - Year-over-year growth 2021-2026 (%)
  • 5.3解决方案-市场规模和2021-2026年预测
    • 图表28:解决方案图表-市场规模和2021-2026年预测(10亿美元)
    • 图表29:解决方案数据表--市场规模和2021-2026年预测(十亿美元)
    • 图表30:解决方案图表-2021-2026年同比增长(%)
    • 图31:解决方案数据表-2021-2026年同比增长(%)
  • 5.4 Services - Market size and forecast 2021-2026
    • Exhibit 32: Chart on Services - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 33: Data Table on Services - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 34: Chart on Services - Year-over-year growth 2021-2026 (%)
    • Exhibit 35: Data Table on Services - Year-over-year growth 2021-2026 (%)
  • 5.4服务--市场规模和2021-2026年预测
    • 图表32:服务业图表-2021-2026年市场规模和预测(10亿美元)
    • 图表33:服务业数据表-2021-2026年市场规模和预测(10亿美元)
    • 图表34:2021-2026年服务业同比增长图表(%)
    • 图表35:2021-2026年服务业同比增长数据表(%)
  • 5.5 Market opportunity by Component
    • Exhibit 36: Market opportunity by Component ($ billion)
  • 5.5按组件划分的市场机会
    • 图36:按组件划分的市场机会(10亿美元)

6 Customer Landscape

6客户环境

  • 6.1 Customer landscape overview
    • Exhibit 37: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
  • 6.1客户环境概述
    • 图37:价格敏感度、生命周期、客户购物篮、采用率和购买标准分析

7 Geographic Landscape

7地理景观

  • 7.1 Geographic segmentation
    • Exhibit 38: Chart on Market share by geography 2021-2026 (%)
    • Exhibit 39: Data Table on Market share by geography 2021-2026 (%)
  • 7.1地理分段
    • 图表38:2021-2026年按地域划分的市场份额图表(%)
    • 图表39:2021-2026年按地域划分的市场份额数据表(%)
  • 7.2 Geographic comparison
    • Exhibit 40: Chart on Geographic comparison
    • Exhibit 41: Data Table on Geographic comparison
  • 7.2地理位置比较
    • 图表40:地理对比图表
    • 图41:地理对比数据表
  • 7.3 North America - Market size and forecast 2021-2026
    • Exhibit 42: Chart on North America - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 43: Data Table on North America - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 44: Chart on North America - Year-over-year growth 2021-2026 (%)
    • Exhibit 45: Data Table on North America - Year-over-year growth 2021-2026 (%)
  • 7.3 北美-市场规模和2021-2026年预测
    • 图42:图表北美-市场规模和2021-2026年预测(10亿美元)
    • 图43:数据表北美-市场规模和2021-2026年预测(10亿美元)
    • 图44:图表北美-2021-2026年同比增长(%)
    • 图45:数据表打开北美-2021-2026年同比增长(%)
  • 7.4 Europe - Market size and forecast 2021-2026
    • Exhibit 46: Chart on Europe - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 47: Data Table on Europe - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 48: Chart on Europe - Year-over-year growth 2021-2026 (%)
    • Exhibit 49: Data Table on Europe - Year-over-year growth 2021-2026 (%)
  • 7.4 欧洲-市场规模和2021-2026年预测
    • 图46:图表欧洲-市场规模和2021-2026年预测(10亿美元)
    • 图47:数据表欧洲-市场规模和2021-2026年预测(10亿美元)
    • 图表48:图表欧洲-2021-2026年同比增长(%)
    • 图49:数据表欧洲-2021-2026年同比增长(%)
  • 7.5 APAC - Market size and forecast 2021-2026
    • Exhibit 50: Chart on APAC - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 51: Data Table on APAC - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 52: Chart on APAC - Year-over-year growth 2021-2026 (%)
    • Exhibit 53: Data Table on APAC - Year-over-year growth 2021-2026 (%)
  • 7.5亚太地区-市场规模和2021-2026年预测
    • 图表50:亚太地区市场规模和2021-2026年预测图表(10亿美元)
    • 图51:亚太地区数据表--2021-2026年市场规模和预测(10亿美元)
    • 图表52:亚太地区2021-2026年同比增长图表(%)
    • 图表53:亚太地区2021-2026年同比增长数据表(%)
  • 7.6 South America - Market size and forecast 2021-2026
    • Exhibit 54: Chart on South America - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 55: Data Table on South America - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 56: Chart on South America - Year-over-year growth 2021-2026 (%)
    • Exhibit 57: Data Table on South America - Year-over-year growth 2021-2026 (%)
  • 7.6 南美-市场规模和2021-2026年预测
    • 图54:图表南美-市场规模和2021-2026年预测(10亿美元)
    • 图55:数据表南美-市场规模和2021-2026年预测(10亿美元)
    • 图56:图表南美-2021-2026年同比增长(%)
    • 图57:数据表南美-2021-2026年同比增长(%)
  • 7.7 Middle East and Africa - Market size and forecast 2021-2026
    • Exhibit 58: Chart on Middle East and Africa - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 59: Data Table on Middle East and Africa - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 60: Chart on Middle East and Africa - Year-over-year growth 2021-2026 (%)
    • Exhibit 61: Data Table on Middle East and Africa - Year-over-year growth 2021-2026 (%)
  • 7.7 中东非洲-市场规模和2021-2026年预测
    • 图表58:图表中东非洲-市场规模和2021-2026年预测(10亿美元)
    • 图59:数据表中东非洲-市场规模和2021-2026年预测(10亿美元)
    • 图表60:图表中东非洲-2021-2026年同比增长(%)
    • 图61:数据表中东非洲-2021-2026年同比增长(%)
  • 7.8 US - Market size and forecast 2021-2026
    • Exhibit 62: Chart on US - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 63: Data Table on US - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 64: Chart on US - Year-over-year growth 2021-2026 (%)
    • Exhibit 65: Data Table on US - Year-over-year growth 2021-2026 (%)
  • 7.8美国-2021-2026年市场规模和预测
    • 图表62:美国市场规模和2021-2026年预测图表(10亿美元)
    • 图表63:美国2021-2026年市场规模及预测数据表(十亿美元)
    • 图表64:美国2021-2026年同比增长图表(%)
    • 图表65:美国2021-2026年同比增长数据表(%)
  • 7.9 China - Market size and forecast 2021-2026
    • Exhibit 66: Chart on China - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 67: Data Table on China - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 68: Chart on China - Year-over-year growth 2021-2026 (%)
    • Exhibit 69: Data Table on China - Year-over-year growth 2021-2026 (%)
  • 7.9 中国-市场规模和2021-2026年预测
    • 图表66:图表中国-市场规模和2021-2026年预测(10亿美元)
    • 图67:数据表中国-市场规模和2021-2026年预测(10亿美元)
    • 图表68:图表中国-2021-2026年同比增长(%)
    • 图69:数据表中国-2021-2026年同比增长(%)
  • 7.10 UK - Market size and forecast 2021-2026
    • Exhibit 70: Chart on UK - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 71: Data Table on UK - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 72: Chart on UK - Year-over-year growth 2021-2026 (%)
    • Exhibit 73: Data Table on UK - Year-over-year growth 2021-2026 (%)
  • 7.10英国-市场规模和预测2021-2026
    • 图表70:英国市场规模和2021-2026年预测图表(10亿美元)
    • 图表71:英国市场规模数据表及2021-2026年预测(10亿美元)
    • 图表72:英国2021-2026年同比增长图表(%)
    • 图表73:英国2021-2026年同比增长数据表(%)
  • 7.11 Germany - Market size and forecast 2021-2026
    • Exhibit 74: Chart on Germany - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 75: Data Table on Germany - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 76: Chart on Germany - Year-over-year growth 2021-2026 (%)
    • Exhibit 77: Data Table on Germany - Year-over-year growth 2021-2026 (%)
  • 7.11 德国-市场规模和2021-2026年预测
    • 图74:图表德国-市场规模和2021-2026年预测(10亿美元)
    • 图75:数据表德国-市场规模和2021-2026年预测(10亿美元)
    • 图76:图表德国-2021-2026年同比增长(%)
    • 图77:数据表德国-2021-2026年同比增长(%)
  • 7.12 Japan - Market size and forecast 2021-2026
    • Exhibit 78: Chart on Japan - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 79: Data Table on Japan - Market size and forecast 2021-2026 ($ billion)
    • Exhibit 80: Chart on Japan - Year-over-year growth 2021-2026 (%)
    • Exhibit 81: Data Table on Japan - Year-over-year growth 2021-2026 (%)
  • 7.12 日本-市场规模和2021-2026年预测
    • 图表78:图表日本-市场规模和2021-2026年预测(10亿美元)
    • 图79:数据表日本-市场规模和2021-2026年预测(10亿美元)
    • 图表80:图表日本-2021-2026年同比增长(%)
    • 图81:数据表日本-2021-2026年同比增长(%)
  • 7.13 Market opportunity by geography
    • Exhibit 82: Market opportunity by geography ($ billion)
  • 7.13按地理位置划分的市场机会
    • 图表82:按地理位置划分的市场机会(10亿美元)

8 Drivers, Challenges, and Trends

8个驱动因素、挑战和趋势

  • 8.1 Market drivers
  • 8.1市场驱动因素
  • 8.2 Market challenges
  • 8.2市场挑战
  • 8.3 Impact of drivers and challenges
    • Exhibit 83: Impact of drivers and challenges in 2021 and 2026
  • 8.3驱动因素和挑战的影响
    • 图83:2021年和2026年驱动因素和挑战的影响
  • 8.4 Market trends
  • 8.4市场趋势

9 Vendor Landscape

9供应商情况

  • 9.1 Overview
  • 9.1概述
  • 9.2 Vendor landscape
    • Exhibit 84: Overview on Criticality of inputs and Factors of differentiation
  • 9.2供应商景观
    • 图84:关于投入的关键程度和区分因素的概览
  • 9.3 Landscape disruption
    • Exhibit 85: Overview on factors of disruption
  • 9.3景观破坏
    • 图85:中断因素概览
  • 9.4 Industry risks
    • Exhibit 86: Impact of key risks on business
  • 9.4行业风险
    • 图表86:关键风险对业务的影响

10 Vendor Analysis

10供应商分析

  • 10.1 Vendors covered
    • Exhibit 87: Vendors covered
  • 10.1涵盖的供应商
    • 图表87:涵盖的供应商
  • 10.2 Market positioning of vendors
    • Exhibit 88: Matrix on vendor position and classification
  • 10.2供应商的市场定位
    • 图表88:关于供应商地位和分类的矩阵
  • 10.3 8x8 Inc.
    • Exhibit 89: 8x8 Inc. - Overview
    • Exhibit 90: 8x8 Inc. - Product / Service
    • Exhibit 91: 8x8 Inc. - Key offerings
  • 10.3 8x8公司
    • 附件89:8x8 Inc.-概述
    • 附件90:8x8 Inc.-产品/服务
    • 附件91:8x8 Inc.-主要产品
  • 10.4 Amazon.com Inc.
    • Exhibit 92: Amazon.com Inc. - Overview
    • Exhibit 93: Amazon.com Inc. - Business segments
    • Exhibit 94: Amazon.com Inc. - Key news
    • Exhibit 95: Amazon.com Inc. - Key offerings
    • Exhibit 96: Amazon.com Inc. - Segment focus
  • 10.4亚马逊。
    • 证据92:亚马逊。-概述
    • 证据93:亚马逊-商业细分市场
    • 证据94:亚马逊。--关键新闻
    • 证据95:亚马逊。-主要产品
    • 证据96:亚马逊--细分市场聚焦
  • 10.5 Avaya Holdings Corp.
    • Exhibit 97: Avaya Holdings Corp. - Overview
    • Exhibit 98: Avaya Holdings Corp. - Business segments
    • Exhibit 99: Avaya Holdings Corp. - Key offerings
    • Exhibit 100: Avaya Holdings Corp. - Segment focus
  • 10.5 Avaya Holdings Corp.
    • 展品97:Avaya Holdings Corp.-概览
    • 展品98:Avaya Holdings Corp.--业务板块
    • 展品99:Avaya Holdings Corp.-主要产品
    • 展品100:Avaya Holdings Corp.-细分市场焦点
  • 10.6 Cisco Systems Inc.
    • Exhibit 101: Cisco Systems Inc. - Overview
    • Exhibit 102: Cisco Systems Inc. - Business segments
    • Exhibit 103: Cisco Systems Inc. - Key news
    • Exhibit 104: Cisco Systems Inc. - Key offerings
    • Exhibit 105: Cisco Systems Inc. - Segment focus
  • 10.6思科股份有限公司
    • 展品101:思科公司-概览
    • 图102:思科公司-业务细分市场
    • 证物103:思科股份有限公司-主要新闻
    • 图104:思科公司-主要产品
    • 图105:思科公司-细分市场焦点
  • 10.7 Five9 Inc.
    • Exhibit 106: Five9 Inc. - Overview
    • Exhibit 107: Five9 Inc. - Product / Service
    • Exhibit 108: Five9 Inc. - Key offerings
  • 10.7 Five9 Inc.
    • 图106:Five9 Inc.-概览
    • 图107:Five9 Inc.-产品/服务
    • 图108:Five9 Inc.-主要产品
  • 10.8 Genesys Telecommunications Laboratories Inc.
    • Exhibit 109: Genesys Telecommunications Laboratories Inc. - Overview
    • Exhibit 110: Genesys Telecommunications Laboratories Inc. - Product / Service
    • Exhibit 111: Genesys Telecommunications Laboratories Inc. - Key offerings
  • 10.8 Genesys电信实验室公司
    • 图109:Genesys电信实验室公司-概览
    • 图110:Genesys电信实验室公司--产品/服务
    • 图111:Genesys电信实验室公司-主要产品
  • 10.9 Lifesize Inc.
    • Exhibit 112: Lifesize Inc. - Overview
    • Exhibit 113: Lifesize Inc. - Product / Service
    • Exhibit 114: Lifesize Inc. - Key offerings
  • 10.9 LifeSize Inc.
    • 图112:LiveSize Inc.-概览
    • 图113:LifeSize Inc.-产品/服务
    • 图114:LifeSize Inc.-主要产品
  • 10.10 NICE Ltd.
    • Exhibit 115: NICE Ltd. - Overview
    • Exhibit 116: NICE Ltd. - Business segments
    • Exhibit 117: NICE Ltd. - Key news
    • Exhibit 118: NICE Ltd. - Key offerings
    • Exhibit 119: NICE Ltd. - Segment focus
  • 10.10 NICE Ltd.
    • 图115:NICE有限公司-概览
    • 图116:NICE有限公司-商业细分市场
    • 图117:NICE有限公司-主要新闻
    • 图118:NICE有限公司-主要产品
    • 图119:NICE有限公司-专注于细分市场
  • 10.11 Talkdesk Inc.
    • Exhibit 120: Talkdesk Inc. - Overview
    • Exhibit 121: Talkdesk Inc. - Product / Service
    • Exhibit 122: Talkdesk Inc. - Key offerings
  • 10.11 TalkDesk Inc.
    • 图120:TalkDesk Inc.-概览
    • 图121:TalkDesk Inc.-产品/服务
    • 图122:TalkDesk Inc.-主要产品
  • 10.12 Vonage Holdings Corp.
    • Exhibit 123: Vonage Holdings Corp. - Overview
    • Exhibit 124: Vonage Holdings Corp. - Business segments
    • Exhibit 125: Vonage Holdings Corp. - Key offerings
    • Exhibit 126: Vonage Holdings Corp. - Segment focus
  • 10.12 Vonage Holdings Corp.
    • 展览123:Vonage Holdings Corp.-概览
    • 图124:Vonage Holdings Corp.-业务部门
    • 证据125:Vonage Holdings Corp.-主要产品
    • 展览126:Vonage Holdings Corp.-细分市场焦点

11 Appendix

11附录

  • 11.1 Scope of the report
  • 11.1报告的范围
  • 11.2 Inclusions and exclusions checklist
    • Exhibit 127: Inclusions checklist
  • 11.2包括和排除清单
    • 图127:包含物清单
  • 11.3 Currency conversion rates for US$
    • Exhibit 128: Currency conversion rates for US$
  • 11.3美元的货币兑换率
    • 图表128:美元的货币兑换率
  • 11.4 Research methodology
    • Exhibit 129: Research methodology
    • Exhibit 130: Validation techniques employed for market sizing
    • Exhibit 131: Information sources
  • 11.4研究方法
    • 图129:研究方法
    • 图130:用于市场规模确定的验证技术
    • 图表131:信息来源
  • 11.5 List of abbreviations
    • Exhibit 132: List of abbreviations
  • 11.5缩略语列表
    • 图132:缩略语列表
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