Tattle Joins PAR Technology’s Brink POS® Integration Ecosystem to Assist Restaurants Increase Guest Satisfaction by Up to 15%
Tattle Joins PAR Technology’s Brink POS® Integration Ecosystem to Assist Restaurants Increase Guest Satisfaction by Up to 15%
ParTech, Inc. (ParTech), a leading global provider of point of sale (POS) software and integrated technical solutions to the restaurant and retail industries, today announced the addition of Tattle to its Brink POS integration ecosystem. Tattle is a Customer Experience Improvement (CXI) platform that uses artificial intelligence (AI) to find the largest opportunities to improve guest satisfaction.
為餐飲和零售業提供銷售點(POS)軟件和集成技術解決方案的全球領先供應商Partech，Inc.(Partech)今天宣佈將Tattle加入其Brink POS集成生態系統。Tattle是一家客户體驗改善(CXI)平臺，利用人工智能(AI)尋找提高客户滿意度的最大機會。
Earlier this year and due to the pandemic, off-premise ordering took center stage as restaurant brands adapted to regulations restricting dine-in capacity."Our team has always anticipated the rise in off-premise ordering, which is why we have partnered with Brink POS for integration in order to ‘Uber-ize’ guest feedback,” said Alex Beltrani, Tattle Founder and CEO. "With off-premise revenue accounting for anywhere from 60 to 80% of a restaurant's overall revenue, the quality of the off-premise guest experience has now become paramount for operators."
今年早些時候，由於疫情的爆發，隨着餐廳品牌適應限制就餐能力的規定，異地點餐佔據了中心舞臺。Tabtle創始人兼首席執行官亞歷克斯·貝爾特拉尼表示：“我們的團隊一直預計到店外訂餐的增長，這就是為什麼我們與Brink POS合作進行整合，以‘優步化’客人的反饋。由於店外收入佔餐廳總收入的60%到80%，對於運營商來説，店外客人體驗的質量現在已經變得至關重要。”
Using transaction data from Brink POS, Tattle’s 50 to 70 question surveys provide restaurants with actionable feedback based on their guests’ on-demand ordering experience. “Tattle aligns perfectly with PAR’s mission to help restaurants deliver unforgettable experiences to keep people coming back,” said Stephen Lee, Director of Strategic Partnerships at ParTech, Inc.
使用Brink POS的交易數據，Tattle的50到70個問題調查根據客人的按需點餐體驗為餐廳提供了可行的反饋。Partech，Inc.戰略合作伙伴關係董事的斯蒂芬·李表示：“Tattle與PAR的使命完美契合，即幫助餐廳提供令人難忘的體驗，讓人們繼續光顧。”
Tattle enables restaurants to measure off-premise data more effectively, allowing them to assess their guests’ delivery and takeout experiences so they can maximize operational improvement and guest recovery—two key contributors to ROI.
Tattle使餐廳能夠更有效地衡量非現場數據，使他們能夠評估客人的送貨和外賣體驗，從而最大限度地改善運營和恢復客人-這是投資回報的兩個關鍵因素。
"ParTech and Brink POS have made partnership incredibly straightforward and simple in order to provide our guest experience management value whether directly through a Brink POS or digital ordering transaction. Moreover, they have been a pleasure to work with throughout the process. We believe their marketplace is tremendously powerful for restaurants and we wanted to focus on how we elevate guest satisfaction for our mutual customers,” Beltrani said.
貝爾特拉尼説：“Partech和Brink POS的合作關係非常直接和簡單，以便直接通過Brink POS或數字訂購交易為我們的客人提供體驗管理價值。此外，在整個過程中與他們合作一直是一種愉快。我們相信他們的市場對餐廳來説非常強大，我們希望專注於如何提高我們共同客户的客人滿意度，”Beltri説。
About Tattle
關於小道消息
Tattle is the only Customer Experience Improvement (CXI) platform built for hospitality that helps restaurants collect actionable feedback data by interacting with their customers where they make transactions. Using existing third-party tools and API integrations, it connects brands with their guests at every touch point of the customer journey. The company uses its own AI to recommend the most opportunistic operational area for improvement at each of its partners' locations to drive the greatest increase in guest satisfaction possible. Tattle powers the operational improvement strategy for industry leaders, such as MOD Pizza, Bareburger, Farmer Boys, Blaze Pizza, The Halal Guys and many more. To learn more, visit get.tattleapp.com .
Tattle是唯一為酒店服務而構建的客户體驗改善(CXI)平臺，可幫助餐廳通過與進行交易的客户互動來收集可操作的反饋數據。它使用現有的第三方工具和API集成，在客户旅程的每個接觸點將品牌與他們的客人聯繫起來。該公司使用自己的人工智能來建議每個合作伙伴地點最有機會改進的運營領域，以最大限度地提高客户滿意度。Tattle為行業領軍企業提供運營改進戰略，如MOD披薩、Bareburger、Farmer Boys、Blaze Pizza、The Halal Guys等。要了解更多信息，請訪問get.tattleapp.com。
關於PAR科技公司
PAR Technology Corporation through its wholly owned subsidiary ParTech, Inc., is a customer success-driven, global restaurant and retail technology company with over 100,000 restaurants in more than 110 countries using its point of sale hardware and software. ParTech’s Brink POS integration ecosystem enables quick service, fast casual, table service, and cloud restaurants to improve their operational efficiency by combining its cloud-based POS software with the world’s leading restaurant technology platforms. PAR Technology Corporation’s stock is traded on the New York Stock Exchange under the symbol PAR. For more information, visit www.partech.com or connect with PAR on Facebook or Twitter .
譯文內容由第三人軟體翻譯。