Forbes Recognizes Kroger as a Leader in Workplace Culture and Pharmacy Customer Service
Forbes Recognizes Kroger as a Leader in Workplace Culture and Pharmacy Customer Service
The yearlong Forbes 2025 Best Customer Service survey is based on 414 million ratings provided by 181,000 people in the U.S. about the customer service they received from more than 3,500 brands. Companies were evaluated on four factors: personal interaction, speed, services and resolution. While The Kroger Company of Stores continues to excel in providing a positive associate experience, it also brings its customers an unmatched level of care and service, especially within its family of pharmacies.CINCINNATI, Dec. 17, 2024 /PRNewswire/ -- The Kroger Co. (NYSE:KR), America's Grocer, today announced its Forbes recognition as one of America's Best Employers for Tech Workers and for providing exceptional customer service through its Kroger Family of Pharmacies.
辛辛那提，2024年12月17日 /PRNewswire/ -- 克羅格公司（紐交所：KR），美國最大的超市，今天宣佈其在《福布斯》上的認可以及作爲科技工作者的最佳僱主之一，並因通過其克羅格家族藥房提供卓越的客戶服務而受到認可。
"We are honored to be recognized by Forbes as one of the Best Employers for Tech Workers and for our unparalleled customer service specifically in pharmacy. This recognition is a testament to our remarkable associates and their commitment to serving our customers and communities," said Tim Massa, senior vice president and chief people officer. "In today's digital age, our technology advancements play a crucial role in enhancing the customer experience, enabling associates to provide high-quality, customer-centered service. These accolades affirm that our associates always put customers first and highlight how our pharmacy team keeps our vision of helping people live healthier lives at the forefront."
「我們很榮幸被《福布斯》認定爲科技工作者的最佳僱主之一，並因我們在藥房提供的無與倫比的客戶服務而受到認可。這一認可是對我們卓越員工及其服務客戶和社區承諾的證明，」高級副總裁兼首席人事官TIM·馬薩說道。「在數字時代，我們的科技進步在提升客戶體驗方面發揮了至關重要的作用，使員工能夠提供高質量、以客戶爲中心的服務。這些榮譽證明了我們的員工始終將客戶放在首位，並突顯了我們的藥房團隊如何將幫助人們過上更健康生活的願景置於首位。」
For its employer recognition, according to Forbes, companies were scored based on a survey of more than 25,000 tech workers in the United States employed at companies across all sectors with at least 1,000 people in the country.
根據《福布斯》的僱主認可，公司的評分基於對美國超過25,000名科技工作者的調查，這些工作者在全國範圍內的公司工作，公司的員工至少爲1,000人。
The yearlong Forbes 2025 Best Customer Service survey is based on 414 million ratings provided by 181,000 people in the U.S. about the customer service they received from more than 3,500 brands. Companies were evaluated on four factors: personal interaction, speed, services and resolution. While The Kroger Company of Stores continues to excel in providing a positive associate experience, it also brings its customers an unmatched level of care and service, especially within its family of pharmacies.
爲期一年的《福布斯2025最佳客戶服務》調查基於來自美國181,000人的41400萬評分，評估他們從3500多個品牌收到的客戶服務。公司在四個因素上進行了評估：個人互動、速度、服務和解決方案。儘管克羅格商店公司在提供積極的員工體驗方面持續表現優異，但它在其藥房家族中也爲客戶提供了無與倫比的關懷和服務。
For more information about Forbes Best Employers for Tech Workers, visit here. For more about Forbes Best Customer Service list, please visit here.
有關《福布斯》科技工作者最佳僱主的更多信息，請訪問這裏。有關《福布斯》最佳客戶服務名單的更多信息，請訪問這裏。
About Kroger
At The Kroger Co. (NYSE: KR), we are dedicated to our Purpose: To Feed the Human Spirit. We are, across our family of companies, nearly 420,000 associates who serve over 11 million customers daily through a seamless digital shopping experience and retail food stores under a variety of banner names, serving America through food inspiration and uplift, and creating #ZeroHungerZeroWaste communities. To learn more about us, visit our newsroom and investor relations site.
關於克羅格
在克羅格公司（紐交所：KR），我們致力於我們的使命：滋養人類的烈酒。我們在整個公司家庭中，近420,000名員工每天爲超過1100萬客戶提供無縫的數字購物體驗和多種品牌的零售食品商店，通過食品靈感和提升服務美國，創造#零飢餓零浪費社區。想了解更多關於我們的信息，請訪問我們的新聞中心和投資者關係網站。
SOURCE The Kroger Co.
消息來源：克羅格公司。
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