EGain Named a Visionary in the 2024 Gartner Magic Quadrant for the CRM Customer Engagement Center
EGain Named a Visionary in the 2024 Gartner Magic Quadrant for the CRM Customer Engagement Center
"We are pleased to be named a Visionary in the Gartner report," said Ashu Roy, eGain CEO. "Our clients value market-leading innovation, most recently with the eGain AI Agent launch, and easy consumption models such as Innovation in 30 Days and SafeSwitch."Evaluation based on Completeness of Vision and Ability to Execute
基於願景完整性和執行能力的評估
SUNNYVALE, Calif., Dec. 13, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the AI knowledge management platform for service, today announced that it has been named a Visionary in the Gartner Magic Quadrant for the CRM Customer Engagement Center. Published on December 11, 2024, the report evaluated 12 vendors who satisfied inclusion requirements, based on 15 criteria.
加利福尼亞州陽光谷，2024年12月13日（環球新聞）-- eGain（納斯達克：EGAN），服務的人工智能知識管理平台，今天宣佈被評爲加特納魔力象限中的願景者，涉及客戶關係管理客戶參與中心。報告於2024年12月11日發佈，評估了12家符合納入要求的供應商，基於15項標準。
Powered by Conversational and Generative AI and built on a trusted knowledge foundation, the eGain Customer Engagement Suite is an award-winning solution for digital-first, omnichannel engagement. It comprises three capability-rich hubs—AI Knowledge Hub, Conversation Hub, and Analytics Hub—built on a composable experience platform.
eGain客戶參與套件由會話和生成人工智能驅動，建立在可信的知識基礎之上，是一個獲獎的數字優先、多渠道參與解決方案。它由三個功能豐富的中心組成——人工智能知識中心、會話中心和分析中心——建立在一個可組合的體驗平台上。
"We are pleased to be named a Visionary in the Gartner report," said Ashu Roy, eGain CEO. "Our clients value market-leading innovation, most recently with the eGain AI Agent launch, and easy consumption models such as Innovation in 30 Days and SafeSwitch."
eGain首席執行官Ashu Roy表示：「我們很高興被評爲加特納報告中的願景者。我們的客戶重視市場領先的創新，最近推出的eGain人工智能代理，以及創新30天和安全切換等易於消費的模式。」
Gartner clients can click here to access the report.
加特納客戶可以點擊此處訪問報告。
GARTNER and MAGIC QUADRANT are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
加特納和魔力四象限是加特納公司及其附屬公司在美國和國際上的註冊商標，並在此處獲得許可使用。保留所有權利。加特納不支持其研究出版物中描繪的任何供應商、產品或服務，也不建議科技用戶僅選擇那些獲得最高評級或其他稱號的供應商。加特納的研究出版物是加特納研究組織的觀點，不應被視爲事實陳述。加特納對本研究不提供任何明示或暗示的擔保，包括對適銷性或特定用途適用性的任何擔保。
About eGain
eGain AI Knowledge Hub helps businesses improve experience and reduce cost by delivering trusted, consumable answers. Visit for more info.
關於eGain
egain 人工智能知識中心幫助企業改善體驗並通過提供可信、可消費的答案來降低成本。訪問以獲取更多信息。
eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
eGain、eGain標誌及所有其他eGain產品名稱和口號是eGain公司的商標或在美國及其他國家的註冊商標。此發佈中提到的所有其他公司名稱和產品可能是各自公司的商標或註冊商標。
eGain Media Contact
Press@egain.com
eGain媒體聯繫方式
Press@egain.com
譯文內容由第三人軟體翻譯。
