Advanced Turf Solutions Modernizes Sales and Customer Experience With New Ecommerce Platforms
Advanced Turf Solutions Modernizes Sales and Customer Experience With New Ecommerce Platforms
Advanced Turf Solutions (ATS) is expanding its footprint with the launch of new B2B and D2C commerce solutions.Studio Science will also implement Salesforce's Agentforce to enhance the company's sales processes.
Studio Science還將實施賽富時的Agentforce，以增強公司的銷售流程。
INDIANAPOLIS, Dec. 3, 2024 /PRNewswire/ -- Regional green industry distributor Advanced Turf Solutions (ATS) is expanding its footprint and scaling its operations with the launch of new B2B and D2C commerce solutions developed with long-time customer experience (CX) partner Studio Science. Built on Salesforce Commerce Cloud, these sites will enable ATS to expand its reach and sell nationwide through multiple online channels for the first time.
印第安納波利斯，2024年12月3日 /美通社/ -- 區域型綠色行業分銷商愛文思控股(ATS)正在擴大其足跡並擴大其業務，推出與長期客戶體驗(CX)合作伙伴Studio Science開發的新B20億和D2C商務解決方案。這些網站建立在賽富時商務雲上，將使ATS首次能夠通過多個在線渠道在全國範圍內擴展其業務並進行賣出。
"At ATS, we're committed to delivering the best possible experience for our customers, and these new tools allow us to serve them in a faster, more flexible way," said Tracie Pruden, CIO at Advanced Turf Solutions. "With these solutions, we're not just expanding our reach; we're also making it easier for our customers to access the products and information they need, when and where they need it."
"在愛文思控股，我們致力於爲客戶提供最佳體驗，這些新工具使我們能夠以更快、更靈活的方式服務他們，”愛文思控股首席信息官Tracie Pruden說道。「通過這些解決方案，我們不僅在擴展我們的影響力；還在簡化客戶在需要的時候和地點訪問所需產品和信息的過程。」
Advanced Turf Solutions (ATS) is expanding its footprint with the launch of new B2B and D2C commerce solutions.
愛文思控股(ATS)正在通過推出新的B20億和D2C商務解決方案擴大其足跡。
In addition to the two commerce sites, Studio Science and ATS implemented a self-service portal – called ATS Connect – on Salesforce Experience Cloud, allowing customers to access their order history, view frequently asked questions, and update profiles. On the back end, ATS revamped its order management system, centralized customer data, and integrated various platforms to ensure a seamless experience. With these updates, employees now have greater flexibility and visibility across every step of the inventory and fulfillment process.
除了這兩個商務網站，Studio Science和ATS還在賽富時體驗雲上實施了一個自助服務門戶——稱爲ATS Connect，允許客戶訪問他們的訂單歷史、查看常見問題並更新個人資料。在後台，ATS改進了其訂單管理系統，集中客戶數據，並整合各種平台，以確保無縫體驗。通過這些更新，員工在庫存和履行過程的每個步驟中現在擁有更大的靈活性和可見性。
"Today's B2B buyers expect B2C-level experiences, with easy, digital-first engagements from the brands they choose," said Chris Crombie, Chief Growth Officer at Studio Science. "Advanced Turf Solutions understands this and is meeting their customers where they are with the solutions they need. And we're proud to play a role in helping bring ATS and its customers closer together, while opening up this massive path of opportunity."
"今天的B20億買家期望享受到B2C級別的體驗，能夠輕鬆地與他們選擇的品牌進行數字化互動，”Studio Science的首席增長官Chris Crombie說。“愛文思控股理解這一點，並通過他們需要的解決方案與客戶建立聯繫。我們很自豪能在幫助愛文思控股及其客戶更緊密合作的過程中發揮作用，同時開闢這一巨大機遇。"
As a next step, Advanced Turf Solutions and Studio Science will implement Salesforce's Agentforce, an AI-driven tool that will provide ATS inside sales teams with streamlined access to essential product data. This enhancement will support faster response times and enable personalized customer interactions.
作爲下一步，愛文思控股和Studio Science將實施賽富時的Agentforce，一個人工智能驅動的工具，將爲ATS內部銷售團隊提供簡化訪問關鍵產品數據的能力。這一增強將支持更快的響應時間，並使個性化客戶互動成爲可能。
About Advanced Turf Solutions
關於愛文思控股
Advanced Turf Solutions is a green industry distributor that provides fertilizer, pesticides, grass seed, ice melt, and more to professionals in the golf, lawn care, and sports field markets. With 26 locations throughout the Midwest and beyond, we serve customers in Illinois, Indiana, Kansas, Kentucky, Michigan, Missouri, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, and Wisconsin.
愛文思控股是一家綠色行業分銷商，向高爾夫、草坪養護和體育場市場的專業人士提供肥料、殺蟲劑、草種、除冰鹽等產品。我們在中西部及其他地區有26個地點，服務於位於伊利諾伊州、印第安納州、堪薩斯州、肯塔基州、密歇根州、密蘇里州、北卡羅來納州、俄亥俄州、賓夕法尼亞州、南卡羅來納州、田納西州、德克薩斯州、弗吉尼亞州、西弗吉尼亞州和威斯康星州的客戶。
About Studio Science
關於Studio Science
Studio Science is a CX consultancy creating better commerce, customer, and brand experiences through the union of human-centered design and leading technology to make people's lives better. Our creative, strategy, and technical teams work as an extension of our clients, enabling them to activate their true purpose. Learn more at .
Studio Science是一家客戶體驗諮詢公司，通過人本設計與領先科技的結合，創造更好的商業、客戶和品牌體驗，以改善人們的生活。我們的創意、策略和技術團隊作爲客戶的延伸，幫助他們實現真正的目標。了解更多信息請訪問。
Contact: Kyle Davis; [email protected]
聯繫方式：Kyle Davis；[email protected]
SOURCE Studio Science
來源：Studio Science
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