Reported Earlier, AWS Brings Generative AI To Amazon Connect, Enabling Dynamic Self-Service And Intelligent Customer Interactions
Reported Earlier, AWS Brings Generative AI To Amazon Connect, Enabling Dynamic Self-Service And Intelligent Customer Interactions
如前所述，AWS將生成式人工智能帶入亞馬遜Connect，實現動態自助服務和智能客戶互動
New capabilities include proactive, personalized customer outreach, improved self-service, generative AI safeguards, and manager tools for agent coaching
新功能包括主動的個性化客戶外展、改進的自助服務、生成式人工智能安全措施，以及用於代理培訓的管理工具
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