Maximus Awarded A $20M Contract From The Office Of Personnel Management To Serve As The Contact Center Services Provider For The Agency's New Postal Service Health Benefits Program
Maximus Awarded A $20M Contract From The Office Of Personnel Management To Serve As The Contact Center Services Provider For The Agency's New Postal Service Health Benefits Program
Maximus is Contact Center Services Provider for new program launching in November
馬克西姆斯服務是一個於11月推出的新項目的聯繫中心服務提供商。
Maximus (NYSE:MMS), a leading employer and provider of government services worldwide, today announced it has been awarded a $20 million contract from the Office of Personnel Management (OPM) to serve as the Contact Center Services Provider for the agency's new Postal Service Health Benefits Program. This program will provide health insurance to eligible Postal Service employees, annuitants, and their eligible family members starting in 2025.
馬克西姆斯（紐交所：MMS）是一家全球領先的僱主和政府服務提供商，今天宣佈已獲得來自人事管理局（OPM）的2000萬美元合同，成爲該機構新的郵政服務健康福利計劃的聯繫中心服務提供商。該計劃將於2025年開始爲合格的郵政工作人員、領取者及其合格的家屬提供醫療保險。
Maximus will be leading the customer support effort to answer calls and emails for OPM's new, enhanced customer service platform dedicated to assisting eligible individuals access health insurance benefits. Maximus will leverage offerings from its Total Experience Management (TXM) solution, including state-of-the-art telephony, customer relationship management, and call quality reporting tools to provide best-in-class customer service.
馬克西姆斯將領導客戶支持工作，回答來自OPM新的、增強的客戶服務平台的電話和電子郵件，幫助合格的個人獲取健康保險福利。馬克西姆斯將藉助其全面體驗管理（TXM）解決方案中的可提供的範圍，包括先進的電話、客戶關係管理和通話質量報告工具，提供一流的客戶服務。
譯文內容由第三人軟體翻譯。