A Techie Once Sent An Angry Email To Bill Gates About Excel Bug And Got A Response And Fix In 48 Hours. He Immediately Regretted Not Asking For QA Job At Microsoft: 'I Expressed How Upset I Was...'
A Techie Once Sent An Angry Email To Bill Gates About Excel Bug And Got A Response And Fix In 48 Hours. He Immediately Regretted Not Asking For QA Job At Microsoft: 'I Expressed How Upset I Was...'
A tech support professional shared his experience of encountering a critical bug in Microsoft Corp.'s Excel software. The tech support professional sent an angry email to Bill Gates, the Microsoft founder, and was surprised to receive a response and a bug fix within 48 hours.
一位技術支持專業人員分享了在微軟公司的Excel軟件中遇到重要缺陷的經歷。技術支持專業人員向微軟創始人比爾·蓋茨發了一封憤怒的電子郵件，驚訝地在48小時內收到了回覆和錯誤修復。
What Happened: The tech support professional referred to as "Brad," who was working for a major U.S. grocery retailer in 1996, was tasked with upgrading the company's software from Microsoft Office 95/7.0 to Office 97/8.0. After a successful installation, Brad discovered that Excel files created on a PC and opened on a Mac would appear as gibberish when reopened on a PC, reported The Register on Friday.
事件經過：被稱爲「布拉德」的技術支持專員於1996年爲一家美國大型雜貨零售商工作，負責將公司的軟件從Microsoft Office 95 / 7.0升級到Office 97 / 8.0。據The Register報道，成功安裝後，布拉德發現在PC上創建的Excel文件，在Mac上打開後再在PC上重新打開時會顯示亂碼。
Brad, fearing for his job, sent an angry email to "billg@microsoft.com," expressing his frustration and accusing Gates of using the public as beta testers. "I expressed how upset I was at this obvious bug and essentially accused Bill of beta testing his software on the public," Brad said according to the report.
布拉德爲擔心失業，向 「billg@microsoft.com」發了一封憤怒的電子郵件，表達了他的沮喪，並指責蓋茨把公衆當成測試者。「我表達了自己對明顯錯誤的不滿，實際上指責比爾在公衆身上測試軟件，」布拉德根據報告說。
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訂閱Benzinga Tech Trends電子報，獲取最新技術動態。
To his surprise, Brad received a call from a Microsoft developer the next morning, who spent an hour understanding the issue and promised a solution.
令他吃驚的是，布拉德第二天收到一位微軟開發人員的電話，這位開發人員花了一個小時的時間了解問題並承諾解決問題。
Brad received an updated version of Microsoft Office 8.01, which resolved the issue. He later regretted not following up with a job offer to Gates, realizing the missed opportunity to join Microsoft's QA department.
布拉德收到了更新後的Microsoft Office 8.01，解決了這個問題。他後來後悔沒有跟進向蓋茨提供工作機會，認識到錯過了加入微軟QA部門的機會。
Brad said, "I realized that instead of just sending the thank you, I should have followed it up with a question: 'Do you need anyone in your QA department?'"
布拉德表示：「我意識到，不僅應該感謝，而且應該跟進一個問題：『你需要你的QA部門中的任何人嗎？』」
Why It Matters: This incident underscores the hands-on approach taken by tech moguls like Bill Gates in addressing customer issues. Gates' direct involvement in resolving a technical glitch mirrors the practices of other tech leaders.
爲什麼這很重要：這件事突顯了像比爾·蓋茨這樣的科技大亨以應對客戶問題的實際行動方式。蓋茨直接參與技術故障的解決，體現了其他技術領導者的做法。
For instance, Elon Musk of Tesla Inc. is known for forwarding customer feedback from X posts to his management team, often with a simple question mark or exclamation mark symbol in the subject line.
例如，特斯拉公司的埃隆·馬斯克經常將顧客反饋從X郵件轉發到管理團隊，主題行通常會帶有一個簡單的問號或驚歎號符號。
Similarly, Jeff Bezos, the founder of Amazon.com Inc., once called Amazon customer support during a business review to highlight discrepancies between customer complaints and company data.
同樣，亞馬遜公司的創始人傑夫·貝佐斯曾在業務審查期間致電亞馬遜客戶支持，以強調客戶投訴和公司數據之間的差異。
Bezos' philosophy, "When the data and the anecdotes disagree, the anecdotes are usually right," emphasizes the importance of firsthand customer feedback.
貝佐斯的哲學：「當數據和軼事不一致時，軼事通常是正確的」，強調了第一手客戶反饋的重要性。
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Image via Shutterstock
圖片來自shutterstock。
This story was generated using Benzinga Neuro and edited by Kaustubh Bagalkote
本報道使用Benzinga Neuro生成，並由Kaustubh Bagalkote
譯文內容由第三人軟體翻譯。