LivePerson Named a Strong Performer in Digital Customer Interaction Solutions by Leading Independent Research Firm
LivePerson Named a Strong Performer in Digital Customer Interaction Solutions by Leading Independent Research Firm
Recognized as best fit for traditional enterprises seeking a reliable and scalable digital transformation partner
被認爲是傳統企業尋找可靠且可擴展的數字轉型合作伙伴的最佳選擇。
NEW YORK, June 27, 2024 /PRNewswire/ -- LivePerson (Nasdaq: LPSN), the enterprise leader in digital customer conversations, has been named a Strong Performer in "The Forrester Wave: Digital Customer Interaction Solutions, Q2 2024." According to the report, "LivePerson is the best fit for traditional enterprises seeking a reliable and scalable digital transformation partner."
2024年6月27日，紐約 / PRNewswire / -- liveperson數字客戶對話領域的企業領袖LivePerson（納斯達克股票代碼：LPSN）被評爲“2014年第二季度數字客戶交互解決方案的強勁表現者”（The Forrester Wave: Digital Customer Interaction Solutions, Q2 2024）。報告顯示，“LivePerson是傳統企業尋求可靠和可擴展的數字化轉型夥伴的最佳選擇。”
The new report evaluates the 11 most significant providers of digital customer interaction solutions (DCIS) against 34 criteria to help contact center and digital business leaders select the right one for their needs.
新報告根據34項標準評估了11個最重要的數字客戶交互解決方案（DCIS）提供商，以幫助聯繫中心和數字商務領導人選擇適合他們需求的正確的解決方案。
LivePerson received the highest possible scores across 12 criteria: messaging engine, interaction quality evaluation, adaptive digital strategy optimization, accessibility, security and compliance, scalability and availability, adoption, pricing flexibility and transparency, partner ecosystem, community, revenue, and number of customers. According to the report, "LivePerson is equipped to meet the demands of even the most extensive enterprise messaging operations."
LivePerson在12個標準方面獲得了最高可能的分數：消息引擎、交互質量評估、自適應數字策略優化、可訪問性、安全合規、可擴展性和可用性、採用程度、定價靈活性和透明度、合作伙伴生態系統、社區、收入和客戶數量。 根據報告，“LivePerson配備了滿足最廣泛企業消息操作需求的能力。”
"Digital transformation is no small task, and enterprises are rightly concerned about finding a trusted partner to help them safely bridge the gap between the current state — where call volumes and costs keep rising — and the digital-first, AI-empowered contact center of the future. On top of multiple recognitions from Forrester over the past year, we're proud to be named among the top providers for digital customer interaction solutions," said John Sabino, CEO of LivePerson.
“數字化轉型任務艱鉅，企業方面非常關注找到一位值得信賴的合作伙伴，來幫助他們安全地彌合當前狀態和未來數字化爲先、被人工智能賦能的客服中心之間的差距。除了過去一年裏獲得的多項肯定，我們也很榮幸地被認爲是數字客戶交互解決方案的頂尖提供商之一。” LivePerson的首席執行官約翰·薩比諾表示。在過去一年裏，我們獲得了多項來自Forrester的認可。LivePerson的首席執行官約翰·薩比諾表示：“除了過去一年裏獲得的多項肯定，我們也很榮幸地被認爲是數字客戶交互解決方案的頂尖提供商之一。”
To learn more about LivePerson's solutions for digital customer conversations, visit www.liveperson.com.
了解LivePerson的數字客戶交流解決方案，請訪問www.liveperson.com.
About LivePerson
LivePerson (NASDAQ: LPSN) is the enterprise leader in digital customer conversations. The world's leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and AI-powered solutions to accelerate contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences. Fast Companynamed us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.
Mike Tague, [email protected]
liveperson納斯達克（NASDAQ:LPSN）是數字客戶談話領域的企業領導者。包括匯豐銀行、Chipotle、維珍媒體在內的全球領先品牌都使用我們屢獲殊榮的談話雲平台，與數百萬消費者聯繫。我們每月處理近10億次交談互動，提供獨特的數據集和基於人工智能的解決方案，加速聯繫中心轉型，大力提高客服代表的生產力並提供更個性化的客戶體驗。Fast CompanyGartner 將我們評爲全球最具創新力的人工智能公司之一。如果您想與我們或我們的人工智能交流，請訪問liveperson.com。.
Media contact:
Mike Tague
mtague@liveperson.com
媒體聯繫人：
Mike Tague
mtague@liveperson.com
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SOURCE LivePerson, Inc.
來源 LivePerson, Inc。
譯文內容由第三人軟體翻譯。