Quail Creek Bank Chooses Jack Henry to Stay Competitive and Enhance Customer Experience
Quail Creek Bank Chooses Jack Henry to Stay Competitive and Enhance Customer Experience
Bank to gain automation, efficiencies, and integrated technology to support community growth
銀行將獲得自動化、效率和集成技術，以支持社區發展
MONETT, Mo., June 26, 2024 /PRNewswire/ -- Jack Henry (Nasdaq: JKHY) announced today that Quail Creek Bank selected Jack Henry to stay competitive in a growing market while improving both the customer and employee experience.
美國蒙內特市，2024年6月26日 /美通社/ - Jack Henry（納斯達克: JKHY）今天宣佈，Quail Creek銀行選擇Jack Henry以在不斷增長的市場中保持競爭力，同時改善客戶和員工體驗。
Quail Creek Bank is a unique, single-location community bank in the heart of Oklahoma City, Oklahoma, with $800 million in assets. The bank, which celebrates its 50th anniversary this year, remains committed to its original philosophy of serving small businesses and individuals in the community. It plans to do so with a technology plan that will provide a leading digital experience, automation, and efficiencies, allowing the bank to focus its efforts on the community.
Quail Creek銀行是美國俄克拉荷馬州俄克拉何馬市中心的一家獨特的單一地點社區銀行，擁有8億美元的資產。該銀行今年慶祝50週年紀念，始終致力於爲社區中的小企業和個人提供服務。它計劃通過一項技術計劃來實現這一目標，該計劃將提供領先的數字體驗、自動化和效率，使該銀行能夠將其精力集中在社區上。
Oklahoma City is the 20th largest city in the U.S. and continues to grow at a steady rate. Over the years, the bank's competitive landscape has shifted from community banks to megabanks and regional institutions. This positions Quail Creek Bank to benefit from retaining its differentiators of local decision-making and ownership, and gain new business based on its reputation for quality customer service.
俄克拉何馬市是美國第20大城市，一直以穩定的速度增長。多年來，銀行的競爭格局已從社區銀行轉變爲大型及區域型機構。這使Quail Creek銀行能夠繼續擁有地方決策和所有權的差異化，樹立良好的商業信譽，獲得新客戶。th這個新的技術計劃將支持銀行的社區發展，並使其爲未來做好準備。Jack Henry的SilverLake系統將自動化內部流程，並創造效益，而實時支付、數字帳户開戶和電子文件交付等新功能將改善客戶體驗。
This new technology plan will support the bank's community approach and prepare it for the future. Jack Henry's SilverLake System will automate internal processes and create efficiencies, while new capabilities like real-time payments, digital account opening, and electronic document delivery will improve the customer experience.
Quail Creek銀行的首席通信與創新官Erin Batey表示：“我們的主要痛點和核心審查過程背後的驅動力是提高效率。例如，更改客戶的地址目前需要我們通過九個不同的系統手動輸入信息。”“轉向Jack Henry將改變我們員工的工作方式，減少錯誤，並提供更多時間給我們的客戶。如果我們更加高效和穩定，我們的客戶就能獲得更好的產品和更好的銀行體驗，我們也可以繼續爲大家提供我們以往所以知曉的優質服務。”Jack Henry的開放生態系統和超過950個API集成的第三方金融技術是Quail Creek銀行的又一驅動力。Batey補充說：“我們的技術現代化計劃的第二步是更快、更好的供應商集成。Jack Henry的開放策略和與第三方供應商輕鬆集成的能力，在這個行業中是獨一無二的，並顯示了他們提升社區銀行業務的承諾。我們有信心選擇了一個不僅創新而且優先僱傭好人並且做正確事情的技術提供商。”
"Our main pain point, and the driver behind the core review process, was to improve efficiency. For example, changing a customer's address currently requires us to input the information manually through nine different systems," says Erin Batey, Chief Communications & Innovations Officer at Quail Creek Bank. "The move to Jack Henry will transform the way our employees work, reduce errors, and provide more time to dedicate to our customers. If we are more efficient and stable, our customers get better products and an improved banking experience, and we can continue to provide the quality service we are known for."
Jack Henry的高級副總裁，銀行解決方案總裁Stacey Zengel表示：“行業整合和俄克拉何馬市等城市的增長已經改變了許多社區銀行（如Quail Creek銀行）的競爭格局。消費者將他們的數字產品與區域和大型銀行做比較。Jack Henry可以使這些機構在保持技術競爭力和提高效率的同時，繼續提供個性化的體驗。”
Jack Henry's open ecosystem and the access to over 950 API-integrated, third-party fintechs was also a driver for Quail Creek Bank. "The second step in our technology modernization plan is faster and better vendor integration," Batey adds. "Jack Henry's open strategy and the ability to easily integrate with third-party vendors is unique in the industry and shows their commitment to escalating community banking. We're confident that we have selected a technology provider that is not only innovative but prioritizes hiring good people and doing the right thing."
Jack Henry（納斯達克：JKHY）是一家全面的金融科技公司，加強了金融機構與他們服務的人員和企業之間的聯繫。我們是一家S＆P 500公司，優先考慮開放性、協作和用戶中心性——爲銀行和信用合作社提供了一個由內部開發的現代化能力的充滿活力的生態系統，以及與領先的金融科技公司集成的能力。 48年來，Jack Henry提供技術解決方案，使客戶能夠更快地創新，進行戰略差異化和成功競爭，同時滿足客戶帳户持有人不斷變化的需求。我們爲大約7500個客戶提供以人爲本的創新、個性化服務和以洞察爲驅動的解決方案，幫助降低實現財務健康的障礙。其他詳細信息請訪問 。
"Industry consolidation and the growth of urban areas like Oklahoma City has changed the competitive landscape for many community banks like Quail Creek Bank," said Stacey Zengel, Senior Vice President of Jack Henry and President of Bank Solutions. "Consumers compare their digital offerings to those of regional and big banks. Jack Henry can empower these institutions to stay technologically competitive and improve their efficiency, while helping them continue to provide the personalized experience they're known for."
銀行解決方案總裁Stacey Zengel表示：“行業整合和俄克拉何馬市等城市的增長已經改變了許多社區銀行（如Quail Creek銀行）的競爭格局。消費者將他們的數字產品與區域和大型銀行做比較。Jack Henry可以使這些機構在保持技術競爭力和提高效率的同時，繼續提供個性化的體驗。”
About Jack Henry & Associates, Inc.
關於傑克·亨利和合作夥伴，Inc.
Jack Henry (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens connections between financial institutions and the people and businesses they serve. We are an S&P 500 company that prioritizes openness, collaboration, and user centricity – offering banks and credit unions a vibrant ecosystem of internally developed modern capabilities as well as the ability to integrate with leading fintechs. For more than 48 years, Jack Henry has provided technology solutions to enable clients to innovate faster, strategically differentiate, and successfully compete while serving the evolving needs of their accountholders. We empower approximately 7,500 clients with people-inspired innovation, personal service, and insight-driven solutions that help reduce the barriers to financial health. Additional information is available at .
Jack Henry（納斯達克：JKHY）是一家全面的金融科技公司，加強了金融機構與他們服務的人員和企業之間的聯繫。我們是一家S＆P 500公司，優先考慮開放性、協作和用戶中心性——爲銀行和信用合作社提供了一個由內部開發的現代化能力的充滿活力的生態系統，以及與領先的金融科技公司集成的能力。48年來，Jack Henry提供技術解決方案，使客戶能夠更快地創新，進行戰略差異化和成功競爭，同時滿足客戶帳户持有人不斷變化的需求。我們爲大約7500個客戶提供以人爲本的創新、個性化服務和以洞察爲驅動的解決方案，幫助降低實現財務健康的障礙。其他詳細信息請訪問。
SOURCE Jack Henry & Associates, Inc.
來源傑克·亨利與合夥人公司。
譯文內容由第三人軟體翻譯。