Ibex Named Top Customer Service Outsourcing Provider
Ibex Named Top Customer Service Outsourcing Provider
Wins Gold Award at the 2024 Globee Awards for Customer Excellence
贏得2024年Globee Awards客戶卓越金獎
ibex Named Top Customer Service Outsourcing Provider
ibex被評爲頂級客戶服務外包供應商
WASHINGTON, June 18, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, is proud to announce that it has been awarded a Gold Globee in the Customer Service Outsourcing Provider category at the 11th Annual 2024 Globee Awards for Customer Excellence.
華盛頓，2024年6月18日 /美通社/ -- ibex (納斯達克: IBEX)，業務流程外包(BPO)和人工智能驅動的客戶參與技術解決方案領先全球的提供商，非常榮幸地宣佈，該公司在第11屆2024年Globee的客戶服務外包供應商類別中獲得了金獎。th第11屆2024年Globee年度大獎客戶卓越獎2024 Globee大獎
"We are proud to receive the top honor for Customer Service Outsourcing Provider at this year's Globee Awards," said ibex CEO Bob Dechant. "Generative AI is changing CX, and ibex continues to lead the way with ibex Wave iX. Combining ibex's years of award-winning BPO operational excellence with the power of GenAI, ibex Wave iX is able to optimize the end-to-end CX value chain to elevate the customer experience, drive performance excellence, and reduce the overall cost-to-serve for leading brands around the world."
ibex首席執行官Bob Dechant表示:"我們很自豪能在今年的Globee大獎中獲得客戶服務外包供應商的最高榮譽。生成式AI正在改變客戶體驗，ibex繼續以ibex Wave iX帶頭。將ibex多年來屢獲殊榮的BPO運營卓越與GenAI的強大結合，ibex Wave iX能夠優化端到端CX價值鏈，提升客戶體驗，推動卓越績效，降低全球領先品牌的總服務成本。"
The Globee Awards for Customer Excellence celebrate the achievements and innovations of companies and organizations that go above and beyond in providing exceptional customer service.
Globee Customer Excellence大獎表彰那些在提供卓越客戶服務方面超越並創新的企業和組織的成就。
Taking a solutions-driven approach to align with specific client needs enables ibex to deliver real solutions now for transformative outcomes. The ibex Wave iX team collaborates with top brands to deliver authentic digital transformation and advanced customer-facing self-service options for businesses of all sizes at every stage of their digital journey.
以解決方案驅動的方法與特定客戶需求相一致，使ibex能夠爲變革性結果提供真正的解決方案。ibex Wave iX團隊與頂級品牌合作，爲各種規模及各個數字化旅程階段的企業提供真正的數字化轉型和先進的客戶自助服務選項。
ibex Wave iX seamlessly integrates innovative AI-powered solutions with ibex's industry-best talent to facilitate advanced, hyper-personalized, and intelligent interactions that cultivate stronger connections between brands and their customers.
ibex Wave iX無縫地將創新的人工智能解決方案與ibex業內最佳人才融合，推動高級、超個人化和智能化的互動體驗，培養品牌和客戶之間更緊密的聯繫。
About the Globee Awards
Globee Awards are conferred in ten programs and competitions: the Globee Awards for American Business, Globee Awards for Artificial Intelligence, Globee Awards for Business, Globee Awards for Customer Excellence, Globee Awards for Cybersecurity, Globee Awards for Disruptors, Golden Bridge Awards, Globee Awards for Leadership, Globee Awards for Technology, and the Globee Awards for Women In Business. Learn more about the Globee Awards at
關於Globee Awards
Globee美國業務大獎、Globee人工智能大獎、Globee業務大獎、Globee客戶卓越大獎、Globee網絡安全獎、Globee顛覆者大獎、金橋獎、Globee領導力獎、Globee各有十項計劃和競賽。美國業務全球獎項人工智能全球獎項全球業務獎項Globee客戶卓越大獎Globee網絡安全獎Globee顛覆者大獎全球獎項Globee各有十項計劃和競賽。技術和Globee獎項商界女性獎項。 了解有關Globee獎項的更多信息，請訪問
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在Twitter上關注我們：@globeeawards＃globeeawards＃disruptors
About ibex
關於IBEX
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 30+ operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world's leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics.
ibex提供創新的業務流程外包（BPO）、智能數字營銷、在線獲取技術和端到端客戶參與解決方案，幫助公司獲得、參與和保留有價值的客戶。今天，ibex運營着一個全球CX交付中心模型，由全球30多個運營設施組成，同時部署下一代技術，爲許多全球領先的公司（包括零售、電子商務、醫療保健、金融科技、公用事業和物流等）提供卓越的客戶體驗。
ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its AI-powered Wave iX solutions suite, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
IBEX利用全球30,000多名員工的多元化團隊和業內領先的技術，包括其AI功能強大的Wave iX解決方案套件，管理近2億次重要的客戶互動，每年增加超過22億美元的終身客戶收入，並推動真正有差別的客戶體驗。要了解更多信息，請訪問我們的網站ibex.co，並在LinkedIn上與我們聯繫。
Media Contact:
Dan Burris
ibex
Daniel.Burris@ibex.co
媒體聯繫人：
Dan Burris
ibex
Daniel.Burris@ibex.co
A photo accompanying this announcement is available at
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譯文內容由第三人軟體翻譯。