New Global Survey Finds Enterprises Lack Direction and Training for Workers on the Use of GenAI Tools
New Global Survey Finds Enterprises Lack Direction and Training for Workers on the Use of GenAI Tools
New Global Survey Finds Enterprises Lack Direction and Training for Workers on the Use of GenAI Tools
新的全球調查發現企業缺乏指導和培訓員工使用GenAI工具的方向。
June 11, 2024 8:00am EDT Download as PDF
2024年6月11日上午8點(美國東部時間）下載爲PDF
Annual UiPath survey finds employees believe GenAI tools have greater context when combined with business automation
年度UiPath調查發現員工認爲GenAI工具與業務自動化結合使用時具有更多上下文背景。
NEW YORK--(BUSINESS WIRE)-- UiPath (NYSE: PATH), a leading enterprise automation and AI software company, today published its annual Global Knowledge Worker Survey that uncovers how employees are using generative AI (GenAI), the shortcomings and risks of the technology, and the opportunity for combining GenAI with business automation.
UiPath(NYSE:PATH)是一個領先的企業自動化和人工智能軟件公司。企業自動化和人工智能軟件公司今天發佈了其年度全球知識工作者調查。該調查揭示了員工如何使用生成AI（GenAI），這種技術的缺點和風險，以及將GenAI與業務自動化相結合的機會。全球知識工作者調查該報告基於全球9000多名工作者的調查，揭示了使用GenAI工具的員工能夠在工作日中節省更多時間。然而，那些同時使用GenAI和業務自動化的人將獲得更顯著的好處。
The report—which is based on a survey of more than 9,000 workers from around the world—revealed that employees who use GenAI tools are saving more time in their workdays. However, those using both GenAI and business automation together achieve substantially more significant benefits.
報告還指出，雖然GenAI承諾在各行各業中革新業務，但企業還缺乏在這項技術上的指導和培訓，導致全球勞動力出現了不信任感。目前，不到一半的工人（45%）得到了有關如何使用GenAI的培訓或指南。同樣，只有44%的員工認爲GenAI從他們企業的數據中獲得了所需的上下文支持流程和帶動價值——但當員工同時使用GenAI和業務自動化時，這個數字增加到了85%。
While GenAI promises to revolutionize operations across industries, there is a lack of enterprise direction and training on the technology, leading to mistrust across global workforces. Currently, less than half (45%) of workers have been offered training or guidelines on how to use GenAI. Similarly, only 44% of employees think that GenAI has the context needed from their business's data to support processes and drive value—though this number increases to 85% when employees use GenAI and business automation together.
今年報告的其他關鍵發現還包括：
Other key findings from this year's report:
GenAI爲工人提供了顯著的時間節約效益：
- GenAI provides significant time-saving benefits to workers: 42% of respondents who have implemented GenAI have saved 10 or more hours each week. By freeing up time in their days, almost half of workers (48%) have been able to focus on more creative tasks. Regionally, workers in Singapore and Hong Kong have seen the greatest time-saving benefits from implementing GenAI tools.
- The combination of GenAI and business automation maximizes the business value: When asked if employees have experienced any benefits from using GenAI and business automation software, respondents said greater productivity/get tasks done faster (43%), more accurate work (39%), and improved work/life balance (38%). When workers use the technologies together, 55% saved 10+ hours at work per week, compared to 31% of those who use only GenAI and 33% of those who use only business automation.
- However, there is a lack of trust around GenAI tools: Less than half (48%) of respondents indicate that they trust the outputs they get from GenAI tools. Regionally, Japan (26%), Germany (47%), and the U.S. (48%) trust GenAI's outputs the least, and Singapore (67%), Korea (63%), and Hong Kong (62%) have the greatest trust in GenAI's outputs.
- GenAI is being applied across departments and for a variety of processes: The most common types of tasks employees use GenAI for include drafting communications (38%), brainstorming (34%), and summarizing long-form content (30%).
- 42%的受訪者在實施GenAI後每週節省了10個小時或更多時間。通過爲他們每天騰出時間，近一半的工人（48%）能夠專注於更創新的任務。在地域上，新加坡和香港的工人從使用GenAI工具中獲得了最大程度的節省時間效益。GenAI和業務自動化的結合最大化了業務價值：
- 當被問及員工是否從使用GenAI和業務自動化軟件中獲得了任何效益時，受訪者稱獲得了更大的生產力/更快地完成任務（43%），更準確的工作（39%）和改善的工作/生活平衡（38%）。當工人同時使用這兩種技術時，55%的人每週在工作中節省了10個小時以上，而只使用GenAI的人爲31%，只使用業務自動化的人爲33%。但是，人們對GenAI工具的信任有所不足：
- 不到一半的受訪者（48%）表示他們信任從GenAI工具獲取的結果。在地域上，日本（26%），德國（47%）和美國（48%）對GenAI的結果信任度最低，新加坡（67%），韓國（63%）和香港（62%）對GenAI的結果信任度最高。GenAI正在各個部門和各種流程中被應用： 員工使用GenAI最常見的任務類型包括起草通信（38%），頭腦風暴（34%）和總結長篇內容（30%）等。
- UiPath的首席人員官Brigette McInnis-Day表示：“GenAI工具爲組織增加生產力和效率提供了創新的機會，但必須爲員工提供適當的培訓和提升機會，以充分利用這項技術的全部潛力。這種技術必須得到信任並能夠採取行動——這就是企業自動化平台作爲關鍵基礎所在。這兩種技術的結合是企業實現來自GenAI和其他AI模型的最大業務價值的關鍵不同之處，同時賦予員工更多權力。”UiPath的調查還發現，員工感到疲勞的程度比以往任何時候都更嚴重，近三分之一（32%）的受訪者感到極度或非常疲憊——而去年這個數字爲29%。 GenAI提供了減輕導致這一問題的繁重任務的機會；然而，如果沒有對工人進行培訓，GenAI的部署將無法成功。
"GenAI tools are presenting an incredible opportunity for organizations to increase productivity and efficiencies, but employees must be provided with the proper training and upskilling opportunities to harness the full power of this technology," said Brigette McInnis-Day, Chief People Officer at UiPath. "The technology must also be trusted and actionable—which is where business automation platforms serve as a critical foundation. The combination of these two technologies is a key differentiator for companies to maximize business value from GenAI and other AI models while empowering employees."
要查看報告的完整結果，請下載完整的2024年UiPath全球知識工作者調查報告。
The UiPath survey also uncovered that employees are feeling more burnout than ever before, with almost a third (32%) of respondents feeling extremely or very burnt out—compared to 29% of employees last year. GenAI presents an opportunity to alleviate the burdensome tasks that contribute to this issue; however, GenAI deployments will only be successful if workers are trained.
UiPath的調查還發現，員工比以往任何時候都更容易感到疲勞，近三分之一（32%）的受訪者感到極度或非常疲勞，而去年這一比例爲29%。GenAI爲緩解導致這一問題的繁重任務提供了機會，但是，只有工人經過培訓後，GenAI的部署才能取得成功。
To view the full findings of the report, download the complete 2024 UiPath Global Knowledge Worker Survey here.
要查看報告的全部發現，請下載完整的2024 UiPath全球知識工作者調查。這裏.
Methodology
方法論
In partnership with Researchscape, UiPath conducted this research via an online survey that was fielded in March–April 2024. There were 9,047 respondents to the survey from nine countries: the United States, Australia, Japan, Singapore, Korea, Hong Kong, France, Germany, and the United Kingdom.
UiPath與Researchscape合作，在2024年3月至4月期間進行了這項在線調查。調查有來自九個國家的9,047名受訪者參與，包括美國、澳洲、日本、新加坡、韓國、香港、法國、德國和英國。
About UiPath
關於UiPath
UiPath (NYSE: PATH) is on a mission to uplevel knowledge work so more people can work more creatively, collaboratively, and strategically. The AI-powered UiPath Business Automation Platform combines the leading robotic process automation (RPA) solution with a full suite of capabilities to understand, automate, and operate end-to-end processes, offering unprecedented time-to-value. For organizations that need to evolve to survive and thrive through increasingly changing times, UiPath is The Foundation of Innovation.
UiPath (紐交所:PATH) 的使命是提高知識工作的水平，以便更多的人可以更具創造性、協作性和戰略性地工作。AI 動力的 UiPath 業務自動化平台將領先的機器人流程自動化 (RPA) 解決方案與一整套能力相結合，理解、自動化和操作端到端流程，提供前所未有的時間價值。對於需要經過日益變化的時代而適應並蓬勃發展的組織，UiPath 是其創新的基礎。
View source version on businesswire.com: https://www.businesswire.com/news/home/20240611686389/en/
請查看商業線(businesswire.com)的源版本。https://www.businesswire.com/news/home/20240611686389/en/
Media
Aileen Renteria
UiPath
pr@uipath.com
UiPath Investor Relations
Allise Furlani
UiPath
investor.relations@uipath.com
媒體
艾琳·倫特里亞
UiPath
pr@uipath.com
UiPath投資者關係
阿莉斯·福爾拉尼
UiPath
investor.relations@uipath.com
Source: UiPath
來源：UiPath
Released June 11, 2024
2024年6月11日發佈
譯文內容由第三人軟體翻譯。