Navient Finalizes Student Loan Servicing Agreement
Navient Finalizes Student Loan Servicing Agreement
Nearly 900 Navient employees to move to third party servicer;
Borrower transition planned this fall after comprehensive communications
近 900 名 Navient 員工將轉到第三方服務商；
經過全面溝通，計劃於今年秋天進行借款人過渡
HERNDON, Va., May 13, 2024— Navient (Nasdaq: NAVI) announced today that it has finalized an agreement to transition its student loan servicing activities to MOHELA, a leading provider of student loan servicing for government and commercial enterprises.
"We are working to ensure a seamless transition and provide borrowers with uninterrupted servicing of their loans," said David Yowan, president and CEO of Navient. "We are confident MOHELA will continue to meet our high standard of borrower care. Our decision to outsource servicing of our portfolios enables us to provide continued employment opportunities for our highly experienced servicing team."
By early July, nearly 900 Navient employees will transfer to MOHELA. Additionally, several proprietary and customized technology tools and solutions will be transferred to MOHELA. Navient and MOHELA use the same third-party loan servicing technology platform, so a loan system conversion is not required.
Borrowers will continue to use the same account numbers, phone numbers, payment plans, and other details. The companies are coordinating a multi-stage communication strategy designed to educate borrowers in advance of the transition, which is expected to take place in October 2024.
弗吉尼亞州赫恩登，2024年5月13日——Navient（納斯達克股票代碼：NAVI）今天宣佈，它已經敲定了一項協議，將其學生貸款服務活動移交給爲政府和商業企業提供學生貸款服務的領先提供商MOHELA。
Navient總裁兼首席執行官戴維·約萬表示：“我們正在努力確保無縫過渡，爲借款人提供不間斷的貸款還本付息。”“我們相信，MOHELA將繼續滿足我們的高標準的借款人服務。我們決定將投資組合的服務外包，使我們能夠爲經驗豐富的服務團隊提供持續的就業機會。”
到7月初，將近900名Navient員工將調到MOHELA。此外，一些專有和定製的技術工具和解決方案將轉讓給MOHELA。Navient和MOHELA使用相同的第三方貸款服務技術平台，因此不需要轉換貸款系統。
借款人將繼續使用相同的賬號、電話號碼、付款計劃和其他詳細信息。兩家公司正在協調一項多階段溝通戰略，旨在在過渡之前對借款人進行教育，過渡預計將於2024年10月進行。
Navient will oversee the high service level standards contained in the servicing agreement.
Navient將監督服務協議中包含的高服務水平標準。
About Navient
Navient (Nasdaq: NAVI) provides technology-enabled education finance and business processing solutions that simplify complex programs and help millions of people achieve success. Our customer-focused, data-driven services deliver exceptional results for clients in education, healthcare, and government. Learn more at navient.com.
關於 Navient
Navient（納斯達克股票代碼：NAVI）提供以技術爲依託的教育財務和業務處理解決方案，可簡化複雜的計劃並幫助數百萬人取得成功。我們以客戶爲中心、數據驅動的服務爲教育、醫療保健和政府領域的客戶提供卓越的結果。在 navient.com 上了解更多信息。
Contact:
Media: Paul Hartwick, 302-283-4026, paul.hartwick@navient.com
聯繫人：
媒體：保羅·哈特威克，302-283-4026，paul.hartwick@navient.com
Investors: Jen Earyes, 703-984-6801, jen.earyes@navient.com
投資者：Jen Earyes，703-984-6801，jen.earyes@navient.com
譯文內容由第三人軟體翻譯。