Nearly 2 Out of 3 Small Business Employees Say AI Can Increase or Retain Headcount, According to New Cox Business Survey
Nearly 2 Out of 3 Small Business Employees Say AI Can Increase or Retain Headcount, According to New Cox Business Survey
Small business owners increase AI investment to grow customer service, marketing and sales this year
今年，小企业主增加人工智能投资，以增加客户服务、营销和销售
ATLANTA, May 2, 2024 /PRNewswire/ -- Despite the headlines touting AI as human replacement, most small business owners and employees surveyed by Cox Business view the technology as a tool to strengthen and grow their teams.
亚特兰大，2024年5月2日 /PRNewswire/ — 尽管头条新闻称人工智能是人类的替代品，但考克斯商业调查的大多数小企业主和员工都将这项技术视为加强和发展团队的工具。
Cox Business surveyed small business owners and employees to better understand their usage of and sentiment on AI in the workplace. Fifty-two percent of small business owners said AI enables them to increase or retain employees, and 65% of small business employees said the same.
Cox Business 对小企业主和员工进行了调查，以更好地了解他们在工作场所对人工智能的使用和看法。52％的小企业主表示，人工智能使他们能够增加或留住员工，65％的小企业员工表示了同样的看法。
Enhancing customer experience
增强客户体验
Both small business owners and employees feel they have a good grasp on what AI is and feel comfortable using the tools within their organization:
小企业主和员工都认为他们对人工智能的含义了如指掌，并对在组织内使用这些工具感到自在：
- 85% of owners are somewhat to very comfortable using AI tools in their business.
- 75% of employees are somewhat to very comfortable using AI tools in their business.
- 85% 的所有者对在业务中使用 AI 工具感到有些非常自在。
- 75% 的员工对在业务中使用 AI 工具感到有些非常满意。
Fifty-three percent of small business owners report AI had a positive impact on customer experience in 2023, and plan to use AI to support the customer experience in several ways this year:
53% 的小企业主表示，人工智能在 2023 年对客户体验产生了积极影响，并计划今年使用人工智能以多种方式支持客户体验：
- 36%: Online order product/service recommendations
- 35%: Online order placement
- 35%: Website live chatbot
- 33%: Customer service calls
- 36%：在线订购产品/服务推荐
- 35%：在线下订单
- 35%：网站实时聊天机器人
- 33%：客户服务电话
A boon for growing businesses
为成长型企业带来福音
Two-thirds of small business owners invested in AI for their company last year and 53% plan to invest in AI even more in 2024.
去年，三分之二的小企业主为公司投资了人工智能，53％的小企业主计划在2024年进一步投资人工智能。
The data clearly shows that small and medium-sized businesses are embracing AI," said Mark Greatrex, president of Cox Communications. "Leveraging AI to boost productivity and enhance the customer experience empowers entrepreneurs to take their business to the next level and prosper. With our generative AI practice at RapidScale, we are making it easier to realize the benefits faster."
数据清楚地表明，中小型企业正在拥抱人工智能。” Cox Communications总裁马克·格雷特雷克斯说。“利用人工智能提高生产力并增强客户体验使企业家能够将业务提升到一个新的水平并实现繁荣。通过我们在RapidScale的生成式人工智能实践，我们可以更轻松地更快地实现收益。”
Help wanted
需要帮助
Currently, 75% of small business owners say they are responsible for their company's AI implementation and operations. And even though more owners and employees say their company did not feel much impact from last year's IT labor shortage, 42% of owners that did see an impact, having experienced decreased revenue. The 43% of employees that saw an impact experienced:
目前，有75％的小企业主表示，他们对公司的人工智能实施和运营负责。尽管越来越多的所有者和员工表示他们的公司没有受到去年的IT劳动力短缺的太大影响，但有42％的所有者因收入减少而受到影响。43% 受到影响的员工经历了：
- 43%: Added job responsibility
- 40%: Increased stress in the workplace
- 38%: Longer hours worked
- 43%：增加了工作责任
- 40%：工作场所的压力增加
- 38%：更长的工作时间
"For SMBs with limited technology resources, building AI models specific to their business can be intimidating," said Jeff Breaux, executive vice president of Cox Business. "But the engineers at RapidScale can make Generative AI accessible and guide businesses on the right deployments to improve a variety of use cases. From building the optimal data resources to training the machine learning models, we can make Generative AI achievable for a wider set of businesses looking for a powerful new growth engine."
Cox Business执行副总裁杰夫·布罗克斯说：“对于技术资源有限的中小企业来说，构建针对其业务的人工智能模型可能会令人生畏。”“但是，RapidScale的工程师可以使生成式人工智能变得可用，并指导企业进行正确的部署以改善各种用例。从构建最佳数据资源到训练机器学习模型，我们可以让更多寻求强大新增长引擎的企业实现生成式人工智能。”
About Cox Business
关于考克斯商业
The commercial division of Cox Communications, Cox Business, provides a broad commercial solutions portfolio, including advanced managed IT, cloud and fiber-based network solutions that support connected environments, unique hospitality experiences and diverse applications for nearly 370,000 businesses nationwide. For more information, please visit .
Cox Communications的商业部门Cox Business提供广泛的商业解决方案组合，包括高级托管IT、基于云和光纤的网络解决方案，这些解决方案为全国近37万家企业提供互联环境、独特的酒店体验和多种应用程序。欲了解更多信息，请访问。
About RapidScale
关于 RapidScale
Whether refreshing legacy IT systems or launching an app that will reach millions, RapidScale empowers your business with a complete set of private and public cloud solutions to simplify IT and unleash innovation.
无论是更新传统 IT 系统，还是推出可覆盖数百万人的应用程序，RapidScale 都能为您的企业提供一整套私有和公有云解决方案，以简化 IT 并释放创新。
From Infrastructure as a Service to AI, RapidScale brings you the best portfolio of managed services in the industry, backed by a deep bench of certified experts holding over 400 accreditations. RapidScale has helped hundreds of customers migrate to AWS and Azure while helping over 2000 customers drive the complexity and administration out of IT. RapidScale makes technology your most significant competitive advantage. For more information, visit
从基础设施即服务到人工智能，RapidScale为您提供业内最佳的托管服务组合，并由拥有400多项认证的认证专家提供支持。RapidScale已帮助数百名客户迁移到AWS和Azure，同时帮助2000多名客户降低了IT的复杂性和管理性。RapidScale 使技术成为您最重要的竞争优势。欲了解更多信息，请访问
About the Cox Small Business 2024 Survey on AI in the Workplace
关于考克斯小型企业 2024 年工作场所人工智能调查
Cox Business commissioned a blind survey of 502 U.S.-based small business owners and 511 U.S.-based small business employees to uncover their understanding and usage of AI in the workplace. The survey, conducted in March 2024, revealed current and future investments in AI among small businesses, along with thoughts about how AI could affect jobs.
Cox Business委托对502名美国小企业主和511名美国小型企业员工进行了一项盲目调查，以了解他们在工作场所对人工智能的理解和使用。该调查于2024年3月进行，揭示了小型企业当前和未来对人工智能的投资，以及对人工智能将如何影响就业的想法。
For more key findings, visit .
更多重要发现，请访问。
SOURCE Cox Communications
来源 Cox 通讯公司
译文内容由第三方软件翻译。