Artera Expands Harmony Platform With Enhanced Referral Capabilities to Increase Conversions and Reduce In-System Leakage
Artera Expands Harmony Platform With Enhanced Referral Capabilities to Increase Conversions and Reduce In-System Leakage
New Features Align Automated Outreach with Staff Capacity to Maximize Conversions, Accelerate Patient Engagement with Conversation Templates and Demonstrate Revenue Contribution via Robust Analytics
新功能使自動外聯與員工能力保持一致，以最大限度地提高轉化率，使用對話模板加快患者參與度，並通過強大的分析展示收入貢獻
SANTA BARBARA, Calif., March 20, 2024 /PRNewswire/ -- Artera, the SaaS digital health leader in patient communications, has expanded its industry-leading Artera Harmony platform with Artera Referrals, new premium capabilities to help healthcare providers optimize their referral communications and increase patient outreach, engagement and loyalty. With as many as 50 percent1 of patient referrals to a physician never being completed and 61 percent2 of providers indicating it is a top priority to keep patients in-network, Artera Referrals delivers a timely solution for healthcare providers struggling with referral leakage and management.
加利福尼亞州聖塔芭芭拉，2024 年 3 月 20 日 /PRNewswire/-- Artera作爲患者通信領域的 SaaS 數字健康領導者，已擴大其行業領先水平 阿泰拉和諧號 該平台具有Artera Referrals的全新高級功能，可幫助醫療保健提供者優化轉診溝通，提高患者服務範圍、參與度和忠誠度。多達 50%1 的患者轉診給醫生的服務從未完成，61%2 在表示將患者留在網絡內是當務之急的提供商中，Artera Referrals爲在轉診流失和管理方面苦苦掙扎的醫療保健提供商提供了及時的解決方案。
New features align automated outreach with staff capacity to maximize conversions and accelerate patient engagement.
新功能使自動外聯與工作人員能力保持一致，以最大限度地提高轉化率並加快患者參與度。
Artera Referrals enables healthcare providers to deliver timely patient communications with automated referral outreach and real-time responses (to receive, respond and self-schedule appointments), and automates pre-visit communications to make sure patients and staff are prepared for the appointment.
Artera 推薦 通過自動轉診和實時響應（接收、回覆和自行安排預約），使醫療保健提供商能夠及時與患者進行溝通，並自動進行就診前溝通，確保患者和工作人員爲預約做好準備。
Artera Referrals includes:
Artera 推薦包括：
- Configuration and Filtering: Artera programmatically receives referral information from the EHR and then automates outreach to patients to get them scheduled. Providers can customize referral outreach based on schedule, authorization, priority status, referred location and more.
- Throttling Queues: Enables providers to define the time and send rate of referral messages to avoid overloading call centers and staff, leading to increased conversion rates and a better patient experience.
- Referral Conversation Templates: Provides staff with seven pre-built workflow templates (based on industry best practices) to use as-is or customize to suit their unique needs.
- Performance Reporting: Equips providers with referral performance tracking to easily identify opportunities to increase conversions and see organizational revenue contributions of referral communication.
- Filters and Triggers: Tailor and trigger referral messages based on specific needs such as referral created, Referral Authorization Status Change and Referral Scheduling Status Change.
- Writebacks: Automatically write back information to the EMR including appointment confirmations, cancellations and outreach status. This helps staff who are accessing patient data via the EMR to quickly see if the patient has engaged.
- 配置和篩選： Artera以編程方式接收來自EHR的轉診信息，然後自動與患者進行聯繫以安排他們。提供商可以根據日程安排、授權、優先級狀態、推薦位置等自定義推薦範圍。
- 限制隊列：使提供商能夠定義轉診消息的時間和發送率，以避免呼叫中心和工作人員超負荷，從而提高轉化率和改善患者體驗。
- 推薦對話模板： 爲員工提供七個預建的工作流程模板（基於行業最佳實踐），供其按原樣使用或自定義以滿足其獨特需求。
- 績效報告：爲提供商提供推薦績效跟蹤功能，以輕鬆識別提高轉化率的機會，並查看推薦溝通對組織收入的貢獻。
- 過濾器和觸發器： 根據特定需求（例如創建的推薦、推薦授權狀態更改和推薦計劃狀態更改）定製和觸發推薦消息。
- 回寫：自動向 EMR 回寫信息，包括預約確認、取消和外聯狀態。這有助於通過 EMR 訪問患者數據的工作人員快速查看患者是否參與其中。
"Referral management is a significant and challenging issue facing healthcare providers," said Zach Wood, Senior Vice President of Product and Partner Ecosystem, Artera. "Our new capabilities deliver automated, omnichannel referral outreach to quickly convert more patients and generate additional revenue for healthcare providers."
Artera產品和合作夥伴生態系統高級副總裁扎克·伍德表示：“轉診管理是醫療保健提供者面臨的一個重大而具有挑戰性的問題。”“我們的新功能可提供自動化的全渠道轉診服務，以快速轉化更多患者，爲醫療保健提供者創造額外收入。”
Artera Referrals, available now to existing and prospective customers, can be integrated and enabled with any EHR. Learn more about these new patient communication capabilities here.
Artera 推薦現已向現有和潛在客戶開放，可以與任何 EHR 集成和啓用。詳細了解這些新的患者溝通功能 這裏。
About Artera
關於 Artera
Artera is a SaaS digital health leader redefining patient communications. Artera is trusted by 700+ healthcare systems and federal agencies to facilitate approximately 2.2 billion messages annually, reaching 100+ million patients. The Artera platform integrates across a healthcare organization's tech stack, EHRs and third-party vendors to unify, simplify and orchestrate digital communications into the patient's preferred channel (texting, email, IVR, and webchat), in 109+ languages. The Artera impact: more efficient staff, more profitable organizations and a more harmonious patient experience.
Artera 是重新定義患者通信的 SaaS 數字健康領導者。Artera受到700多個醫療保健系統和聯邦機構的信任，每年爲大約22億條信息提供便利，惠及1億多名患者。Artera 平台整合了醫療機構的技術堆棧、電子健康紀錄和第三方供應商，以統一、簡化和編排以 109 多種語言向患者首選渠道（短信、電子郵件、IVR 和網絡聊天）的數字通信。Artera 的影響：更高效的員工、更有利可圖的組織和更和諧的患者體驗。
Founded in 2015, Artera is based in Santa Barbara, California and has been named a Deloitte Technology Fast 500 company (2021, 2022, 2023), and ranked on the Inc. 5000 list of fastest-growing private companies for four consecutive years. Artera is a two-time Best in KLAS winner in Patient Outreach.
Artera成立於2015年，總部位於加利福尼亞州聖塔芭芭拉，被評爲德勤高科技高成長500強公司（2021年、2022年、2023年），並連續四年入選Inc. 5000增長最快的私營公司名單。Artera曾兩次獲得 “患者外聯獎” 最佳KLAS獎得主。
For more information, visit .
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1 Transforming Clinical Practice Initiative, Closing-the-Loop, Access Date: 2/9/2024.
2 Definitive Healthcare, How Healthcare Provider Organizations Are Planning For Tomorrow, Access Date: 2/9/2024.
1 轉變臨床實踐倡議， 閉環，訪問日期：2024 年 2 月 9 日。
2 終極醫療保健， 醫療保健提供者組織如何規劃未來，訪問日期：2024 年 2 月 9 日。
SOURCE Artera
來源 Artera
譯文內容由第三人軟體翻譯。