IPTF Click-to-Connect Gives All Businesses Access to Omnichannel Experience to Traditional Toll-free Calls
ATLANTA, March 01, 2022 (GLOBE NEWSWIRE) -- American Virtual Cloud Technologies, Inc.'s (AVCtechnologies) (Nasdaq: AVCT) Kandy Communications business unit (Kandy), a global leader in secure and intelligent cloud communications, today announced that IPTF Click-to-Connect is available to AT&T IP Toll-Free (IPTF) users. Together with Kandy, AT&T is helping to provide more businesses with the ability to transform their customer experience.
AT&T IPTF provides businesses with an inbound Voice over IP (VoIP) service that delivers toll-free voice calls directly to their business locations, permitting customers to call their business without incurring usage charges.
With IPTF Click-to-Connect, AT&T is enabling their IPTF business customers to readily add chat, video, file sharing, screenshare, or even co-browsing to an existing toll-free voice call for smartphone or browser-based users. Agents can assist users using the channel of their choice and significantly enhance end user engagement and customer call resolution.
IPTF Click-to-Connect is all web based with no software download required giving businesses a simpler way to enhance the customer experience. Paired with optional interactive voice response, IPTF Click-to-Connect can also help automate routine responses that can reduce call handling time and escalate to human service agent when required.
Users can click a link in an SMS text message, chat, or email to instantly call an agent. Smartphone users can go one step further, point their camera to scan a QR code found just about anywhere in print, signage, advertising, TV, or even online, and be connected directly to an agent.
"Customers are more frequently choosing different methods to connect with the companies they do business with, including web chat and text. By providing new solutions that enable simple, efficient ways to interact, we are elevating the ability for businesses to service their customers while delivering a more engaging and satisfying experience," said John Ventura, Director, Product Management and Development, AT&T Business.
"Voice has been the traditional way for businesses to engage their customers, but the market is changing rapidly," said Chuck Canton, President, Kandy Communications. "IPTF Click-to-Connect is moving businesses beyond traditional voice to make the customer experience more engaging. With customers now expecting to engage using multiple channels of their choice, we can deliver an omnichannel experience that benefits businesses and their customers alike."
To view an informational video on IPTF Click-to-Connect, click video. For more information on AT&T IP Toll-Free visit business.att.com/ip-toll-free.
About AT&T Communications:
We help family, friends and neighbors connect in meaningful ways every day. From the first phone call 140+ years ago to mobile video streaming, we @ATT innovate to improve lives. AT&T Communications is part of AT&T Inc. (NYSE:T). For more information, please visit us at att.com.
About American Virtual Cloud Technologies, Inc.
American Virtual Cloud Technologies, Inc. ("AVCT"; Nasdaq: AVCT) is a premier global IT solutions provider offering a comprehensive bundle of services including unified cloud communications, managed services, cybersecurity, and enhanced connectivity. Our mission is to provide global technology solutions with a superior customer experience. In 2020, American Virtual Cloud Technologies, Inc., acquired Computex Technology Group and Kandy Communications. For more information, visit avctechnologies.com.
AVCT Contact: info@avctechnologies.com
About Kandy
Kandy, an AVCtechnologies company, is a cloud-based, real-time communications platform offering proprietary UCaaS, CPaaS, CCaaS, Microsoft Teams Direct Routing as a Service, and SIP Trunking as a Service capabilities. Kandy enables service providers, enterprises, software vendors, systems integrators, partners, and developers to enrich their applications and services with real-time contextual communications, providing a more engaging user experience. With Kandy, companies of all sizes and types can quickly embed real-time communications capabilities into their existing applications and business processes. For more information visit kandy.io.
IPTF點擊連接讓所有企業都能獲得傳統免費電話的全方位體驗
亞特蘭大，2022年3月1日(環球網)--美國虛擬雲技術公司(AVC Technologies)(納斯達克股票代碼：AVCT)旗下的康迪通信事業部(Kandy Communications)今天宣佈，美國電話電報公司(AT&T)的IP免付費(IPTF)用戶可以使用iPTF點擊連接。AT&T與康迪一起，正在幫助更多的企業提供改變客戶體驗的能力。
AT&T iPTF為企業提供入站IP語音(VoIP)服務，將免費語音呼叫直接發送到他們的商業地點，允許客戶在不產生使用費的情況下呼叫他們的企業。
通過iPTF點擊連接，AT&T使他們的iPTF商業客戶能夠輕鬆地為智慧手機或基於瀏覽器的用戶在現有的免費語音通話中添加聊天、視頻、檔案共用、螢幕共享甚至共同瀏覽。工程師可以幫助用戶使用他們選擇的渠道，並顯著增強最終用戶參與度和客戶呼叫解決方案。
IPTF點擊連接完全基於Web，不需要下載軟體，為企業提供了一種更簡單的方式來增強客戶體驗。與可選的互動式語音回應配合使用，iPTF點擊連接還可以幫助自動化例行回應，從而縮短呼叫處理時間，並在需要時上報給人工服務工程師。
用戶可以點擊簡訊、聊天或電子郵件中的鏈接，立即呼叫代理。智慧手機用戶可以更進一步，將相機對準掃描印刷、標牌、廣告、電視甚至在線上幾乎任何地方都能找到的二維碼，並直接連接到代理商。
AT&T業務產品管理和開發部董事的約翰·文圖拉表示：“客戶越來越多地選擇不同的方式與與他們有業務往來的公司聯繫，包括網路聊天和簡訊。通過提供簡單、高效的互動方式，我們正在提升企業為客戶服務的能力，同時提供更吸引人和更令人滿意的體驗。”
“語音一直是企業與客戶打交道的傳統方式，但市場正在迅速變化，”他說查克·坎頓，總裁，康迪通信。IPTF Click-to-Connect正在推動企業超越傳統的語音，使客戶體驗更具吸引力。由於客戶現在希望使用他們選擇的多種渠道進行互動，我們可以提供全方位的體驗，使企業和他們的客戶都受益。
要查看iPTF Click-to-Connect上的資訊視頻，請單擊視頻。欲瞭解更多有關AT&T IP免費電話的資訊，請訪問Business.att.com/ip-Free。
關於AT&T通信公司：
我們每天幫助家人、朋友和鄰居以有意義的方式聯繫在一起。從140多年前的第一個電話到移動視頻流媒體，我們@ATT不斷創新，以改善生活。AT&T通信公司是AT&T公司(紐約證券交易所代碼：T)的一部分。欲瞭解更多資訊，請訪問我們的網站att.com。
關於美國虛擬雲技術公司
美國虛擬雲技術公司是一家領先的全球IT解決方案提供商，提供包括統一雲通信、託管服務、網路安全和增強連接在內的全面捆綁服務。我們的使命是為全球提供具有卓越客戶體驗的技術解決方案。2020年，美國虛擬雲技術公司收購了Computex科技集團和康迪通信。有關更多資訊，請訪問avcTechnologies.com。
AVCT聯繫人：Info@avcTechnologies.com
關於康迪
康迪是一家AVC技術公司，是一個基於雲的實時通信平臺，提供專有的UCaaS、CPaaS、CCaaS、Microsoft Teams Direct Routing as a Service和SIP Trunking as a Service功能。Kandy使服務提供商、企業、軟體供應商、系統集成商、合作夥伴和開發人員能夠通過即時情景通信豐富他們的應用程式和服務，提供更吸引人的用戶體驗。有了康迪，各種規模和類型的公司都可以迅速將即時通信功能嵌入到他們現有的應用程式和業務流程中。欲瞭解更多資訊，請訪問kandy.io。
