Delta Air Lines, Inc. reported a significant operational disruption due to a CrowdStrike-caused outage on July 19, 2024, which led to approximately 7,000 flight cancellations over five days. The incident had a substantial financial impact, with Delta estimating a direct revenue loss of $380 million for the September quarter, primarily from customer refunds and compensation. Additionally, non-fuel expenses related to the outage and recovery efforts are estimated at $170 million, while fuel expenses decreased by $50 million due to the cancellations. Delta's CEO, Ed Bastian, expressed that the disruption was unacceptable and assured that the airline has returned to its industry-leading operational performance. Delta is pursuing legal claims against CrowdStrike and Microsoft to recover damages, which are estimated to be at least $500 million. The information was disclosed in a Form 8-K filed with the SEC, which also included forward-looking statements cautioning that actual results could materially differ from current estimates.

Delta Air Lines, Inc. reported a significant operational disruption due to a CrowdStrike-caused outage on July 19, 2024, which led to approximately 7,000 flight cancellations over five days. The incident had a substantial financial impact, with Delta estimating a direct revenue loss of $380 million for the September quarter, primarily from customer refunds and compensation. Additionally, non-fuel expenses related to the outage and recovery efforts are estimated at $170 million, while fuel expenses decreased by $50 million due to the cancellations. Delta's CEO, Ed Bastian, expressed that the disruption was unacceptable and assured that the airline has returned to its industry-leading operational performance. Delta is pursuing legal claims against CrowdStrike and Microsoft to recover damages, which are estimated to be at least $500 million. The information was disclosed in a Form 8-K filed with the SEC, which also included forward-looking statements cautioning that actual results could materially differ from current estimates.